Terrible
Avoid like plague
No longer working
Constantly getting message
Oops!
We are updating the servers, for a few minutes you will not be able to access, try again later.
Fix your damn app!!!!!!!
Fix your app!!!
Oops!
We are updating the servers, for a few minutes you will not be able to access, try again later.
Fix your damn app!!!!!!!
Fix your app!!!
Bad
The app is useles
No longer working
Constantly getting message
Oops!
We are updating the servers, for a few minutes you will not be able to access, try again later.
Fix your app!!!
Oops!
We are updating the servers, for a few minutes you will not be able to access, try again later.
Fix your app!!!
App is horrible
This app is always down making this pricey gadget useless. Regret this purchase
Useless app
This app is useless. The text to verify doesn’t work. I can’t connect my device.
Not working with ios18
Not working with ios18. Do I need to return the whole unit under warranty for a full refund? I think so. Update: still not working. White screen when opening app. Useless and no response from support team. Typical IXL Stamford.
Blank white screen
App shows splash logo and goes in to an white screen
Terrible app
What a terrible app; always have connect issues
App issues
App will not open.
Useless
At one point this used to work. Now, as others have said, it’s just a white screen. $1000 for an air purifier that you can’t do anything with except change the speed on the interface of the unit. What a waste of money.
App no longer works which makes air purifier unusable
Why did iRobot buy out Aeris, only to let it become an obsolete waste of money?! I’m so frustrated. The replacement filters already cost a fortune, but now my air purifier is basically unusable because it’s stuck on the lowest setting and I cannot change it. The touch panel on my air purifier recently stopped responding, so I tried to use the app that use to work great before iRobot bought out the company. The app had been glitchy ever since, but it at least used to load even when my air purifiers wouldn’t connect to it. Now when I try to use the app, it doesn’t do anything except load a blank white screen. Which isn’t surprising considering it hasn’t had an update in 2 years! I have invested over $3k in aeris air purifiers and filters over the last 5 years and now they are all essentially useless. Thanks a lot iRobot!
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Always Broken
So disappointing. They charge over $1,000 for a purifier and don’t give you a physical remote. This app regularly stops working. You just get the white screen of death and there’s absolutely nothing you can do to fix it. If you contact support, they give you the run around instead of admitting that they know the app is down. Took them months to fix it last time. Now it’s down again. Plus the user interface is weird, and the app is useless besides the remote feature.
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Zero stars. Terrible. App is garbage.
Constantly loses connection to the unit which also will run excessively high. It is no longer possible to open the app. Greed wins again.
I don’t give sms
So long time
App not accurate
The air filter is lovely but the app doesn’t show the history any more even with refreshing over and over. And the values also can’t be read for some. It’s not really a good app that is helpful for the device. And it goes offline and then impossible to try and get back online. No customer supports. Really frustrating. The app now no longer syncs with the device and there is no customer service. TERRIBLE
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Awful
The app no longer works. The sign-in page is a blank screen. I tried deleting/reinstalling the app to no avail. Ridiculous for a very expensive air filter.
Not working with ios18
Not working with ios18. Do I need to return the whole unit under warranty for a full refund? I think so.
Does not work with IOS 18.0
Flaky before and does not open on latest software
No longer loads with iOS18
When you open the app with iOS 18, there is nothing but a white screen. I own 4 of these units. What a waste of money. I wish iRobot would take responsibility and honor their product if they still want us to fork over $299 for each air filter. Might just take them to the landfill when they need a new filter
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