Access to the account
It was so easy and great to use this form online.
Review
The person I spoke to from the manufacturer was very helpful, polite and concise, and helping me file the claim very professional and courteous thank you so much
Mattress and Box Spring
The process for filing a claim was truly easy. The response time was even easier. Thanks!
Difficult to take pictures
It’s hard to take pictures when you cannot use a flash for the camera. Also sending a video was confusing. I’m pretty sure the one I sent was terrible but I had no way to replay it and see.
Emidia
I love how I bought myself assets and it had came out wasn’t a little issues but once I did the claim, they immediately come to your house and fix it and if there’s another technical issues, they will also fix it love their work I will go again just to buy myself. Another dining stand cause I need it but I love how they’re really doing the things we need to get done
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Mattresses defective
Once again, issues with the mattresses, Part is staying too long in the warehouse. That’s why they’re open out of shape. it came plastic
Servicio al cliente pésimo
Tengo 2 años tratando de que me resuelvan un asunto que descubrí el mismo año en que realize la compra y nunca he obtenido respuesta, la última vez me contacto un supervisor y de eso hace aproximadamente 3 meses más y aún sin respuesta, se pasarán los 5 años de garantía esperando respuesta
So easy and nice
This had made making a claim so easy and nice!
Easy to submit but we will see
Definitely easy to submit though they get deep into details. We will see how the process goes from here
