Out of touch.
Can’t deposit a check from my phone. Can’t do electronic transfers in reasonable times. This app is hostile VPN, which makes no sense, because my bank account is the first thing I’d want to be on a secure network.
I still can’t use Apple Pay (I’m not sure why, it’s been significant for about 7-8 years now. iPhone isn’t going anywhere. 40% of smartphones in peoples hands are iPhones). This app & bank has a lot of catching up to do. It’s almost 2022 Afena, come on.
Updated 12.21.2021:
Now it logs me out every few seconds no matter what. I can’t even do ANYTHING productive without having to log in every 30 seconds for some reason. I’m guessing it’s some ridiculously overly secure safety ‘feature’. But when it disallows you to even do your own legitimate work, it’s counterproductive, overkill, and it completely defeats the purpose of helping your customers. Let’s fix this Afena.
All these flaws are not only reasonable requests, but expected features for 2021. And now it’s 2022. Let’s get with this decade.
I still can’t use Apple Pay (I’m not sure why, it’s been significant for about 7-8 years now. iPhone isn’t going anywhere. 40% of smartphones in peoples hands are iPhones). This app & bank has a lot of catching up to do. It’s almost 2022 Afena, come on.
Updated 12.21.2021:
Now it logs me out every few seconds no matter what. I can’t even do ANYTHING productive without having to log in every 30 seconds for some reason. I’m guessing it’s some ridiculously overly secure safety ‘feature’. But when it disallows you to even do your own legitimate work, it’s counterproductive, overkill, and it completely defeats the purpose of helping your customers. Let’s fix this Afena.
All these flaws are not only reasonable requests, but expected features for 2021. And now it’s 2022. Let’s get with this decade.
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Constantly tells me “invalid sign on”
Instead of having me change my password it tells me “invalid sign on” upon opening even though everything is correct and have opened the app recently. It gets really annoying that I have to push “forgot password” all the time.
Awesome
Awesome
Great
Awesome service, friendly employees
Easy to use!
Very easy to use with good support.
Loveb030186
Everything is great except every week or so it kicks me off and I can’t use my fingerprint other than that I love this app
Very good!
Always there to take care of and look out for your best interests! Very much appreciate the personal touch of being treated like family
Afena app
Is great and easy to use
Easy simple app
The app is very simple to use and to figure it out! Easiest way to transfer money to one acct to another so you don't have to waste time or gas running to the bank.So far I am satisfied
Afena FCU app
Awesome! Great new features. Love that it now has fingerprint authentication instead of having to enter password every time.
Great place for my money
Love the credit union and love the convenience of doing business on the application!
Great
Good app!
Good start, but...
I feel like this app was not designed for those that rely heavily on their mobile devices or for people that have replaced their PC with a tablet.
I am very happy that my local credit union finally has a banking app however this is nothing more than a glorified browser with little added functionality and a lot of added frustrations. It is a pain to install on multiple devices as you have to receive an activation code for each specific device and there is no 24hour support(good
luck getting a code on a software restored device). The only support is through phone. I want true automated online technical support for my mobile banking. If your stuck in a different time zone good luck getting access to your banking info if locked out for any reason as you have to wait for afena to be open.
It also logs you out immediately when the app is closed. This is especially annoying when working with multiple banking/notes/budgeting apps. There needs to be a setting that allows you to stay logged in for a determined amount of time. On a less important note the app could use a UI refresh as the look is not very cohesive with the rest of the iOS 7 structure.
I am very happy that my local credit union finally has a banking app however this is nothing more than a glorified browser with little added functionality and a lot of added frustrations. It is a pain to install on multiple devices as you have to receive an activation code for each specific device and there is no 24hour support(good
luck getting a code on a software restored device). The only support is through phone. I want true automated online technical support for my mobile banking. If your stuck in a different time zone good luck getting access to your banking info if locked out for any reason as you have to wait for afena to be open.
It also logs you out immediately when the app is closed. This is especially annoying when working with multiple banking/notes/budgeting apps. There needs to be a setting that allows you to stay logged in for a determined amount of time. On a less important note the app could use a UI refresh as the look is not very cohesive with the rest of the iOS 7 structure.
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Banking app
About time!
