Not customer friendly anymore
Normally don’t post reviews but I can’t help but be frustrated with the changes made to this app in the last year. Taking away the visibility of when your repayments are due, needing weekly payments but only showing a fortnightly total now so having to individually calculate the required payment for that week and the ability to consolidate multiple payments and do them as one lump sum each week have all been taken away and not for the betterment of the customer. This app used to be quite user friendly but not anymore. Please read these reviews and make changes as I know I’m not the only one to bring these issues to attention.
Show more
The help team doesn’t help
Patricia C, in UNder Two minutes to opened and closed my case. And didn’t even talk to me.. she just asked for numbers and didn’t even help me understand why afterpay only paid for part of my order and the other half got rejected and not delivered…
DISLIKE
I can't create my account with my phone number, I've tried to contact the staff but still the same‼️
Unfreezing account issue
I’ve been waiting for over a month trying to figure out why my request still hasn’t been solved to have my account unfrozen. I’ve sent emails, I’ve filled out forms and after verifying everything and my profile there’s still no response from the AP specialist team.
Horrible
There is no option to change birthday, I mistyped my birthday and because of that I cannot access the app. No biggie. But there’s also always an issue of the app having trouble sending a code for password reset and it is pathetic.
Hack
Some one use my acces what u guys doing
Customer Service???
The customer service was lacklustre at best. Nigh on impossible trying to get in touch with Afterpay via any means of communication. Then when I finally received a response and then its the wrong department. Ended up wasting hours to half resolve the issue.
Bad support
I’m still trying to verify my ID. I was waiting for an answer about 3 weeks. How long takes it? Please contact me now. I already sent my passport and more details and the app still doesn’t works. I’m so angry
Horrid verification
Taken 4 weeks to verify account even tho I have all necessary documents, so slow.
What have you done?!
The app is telling me there’s an update…the App Store doesn’t have….now I’m in an update loop, that doesn’t update a thing and tracks me back and forth between the App Store and an app I can’t get into!! MellieW06
Un-usable
They want the first 6 digits from an eftpos card that I havnt had in over 5 years. There is no other option to recover my account. What a joke, sms recovery just keeps going to the same page.
Terrible customer service
If you’re dealing with scams, Afterpay is not trustworthy place you can dispute and get your money back . Be careful as now they literally corporates with many random businesses. And 4.9 starts ratings is fake !!! Apple should be honest about ratings as well.
the app is not allow me to verify myself lol
The support is useless. just dont waste your time to use this app.
The new upgrade
Is there any other app for ap my phone dosnt support the new upgrade
This update is useless!
So many people saying to reinstall the ‘next payment’ amount….yet the most recent update hasn’t done that.
Why? Why?
Seriously. This app is getting worse and worse
Why? Why?
Seriously. This app is getting worse and worse
No longer available to me
Unable to use app after using afterpay app for ages because it’s now iOS 16 will have to now also cancel my subscription. Very disappointed.
ok app but terrible customer service
I have used afterpay a few times for big purchases. I accidentally renewed an afterpay plus account which I did not need - there was no confirmation button or anything for this and I was instantly charged. I called the customer service team to reverse this and get a refund and spoke to someone in an extremely busy and loud overseas call centre with a completely unintelligible name. She kept me on hold for ten minutes to then tell me she couldn’t help and would have to refer the case to someone else who would email me back at some point. What a slow and useless customer service system. 🙄
If you use this service be prepared for the fact that you won’t be helped by someone in Australia who you can actually have a conversation with should you have any issues.
If you use this service be prepared for the fact that you won’t be helped by someone in Australia who you can actually have a conversation with should you have any issues.
Show more
Stalling
I’ve tried twice over the last 2 months trying to get a permanent reduction on my account, the first attempt the correspondence just stopped leading me to feel like they’re stalling.
(Each time stating that I DONT WANT ANY INFORMATION ABOUT THE “spend cap”…. Which to me is a useless feature and I feel it’s just there for legal reasons for the sake of Afterpay complying with credit rules or whatever?
The second time I requested a permanent reduction to my ‘spend limit’ I was told how to use the spend cap feature!!?
I replied asking “why are you talking to me about the spend cap feature when I asked you not to?
There was no reply, leaving me to believe it was possibly a reply from ai, or just another stall tactic?
(Each time stating that I DONT WANT ANY INFORMATION ABOUT THE “spend cap”…. Which to me is a useless feature and I feel it’s just there for legal reasons for the sake of Afterpay complying with credit rules or whatever?
The second time I requested a permanent reduction to my ‘spend limit’ I was told how to use the spend cap feature!!?
I replied asking “why are you talking to me about the spend cap feature when I asked you not to?
There was no reply, leaving me to believe it was possibly a reply from ai, or just another stall tactic?
Show more
New update not working
Older version worked before new update
Nuisance
Deleted my last account and can’t create a new one because it still says it exists. The website is also buggy