Kerrie Goff
I CANNOT make contact as I do not remember my password. I am trying to change my card as the recorded card is non existent. I am overdue with my account and I cannot rectify the situation.
Review
My phone is to old to update the appđ˘
Update has removed key feature
The August 26 update has removed the displayed total amount for next payment date, e.g âAug 08 $200â. This makes it harder to budget / plan for the upcoming payment date.
This app is an absolute dogâs breakfastâŚ
What happened to the total amount due in the next payment? Why remove that? I already know my full amountâŚI want to know at a glance what is due next.
In the list of payments owing you really need to make it easier to see the due date. The due date is easy to see if it isnât the next payment, but the payments that are due you canât see the date unless you click into it. This really needs to be fixed to make it easier to know the date payments are due.
Every update of this app - that you are forced to update to - gets worse and worse. No UX has been applied here. Itâs clumsy, clunky, and a bit mess. It needs a streamlined review to make it usable at a basic level. TERRIBLE
In the list of payments owing you really need to make it easier to see the due date. The due date is easy to see if it isnât the next payment, but the payments that are due you canât see the date unless you click into it. This really needs to be fixed to make it easier to know the date payments are due.
Every update of this app - that you are forced to update to - gets worse and worse. No UX has been applied here. Itâs clumsy, clunky, and a bit mess. It needs a streamlined review to make it usable at a basic level. TERRIBLE
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Whatâs not to love about AP
I love AfterPay and have been a longtime user, the only thing I would change if I could would be double the payment time as Iâm on a pension and large purchases become difficult to budget m. If there was a box to tick for 6 or 8 payments that would make this an amazing app. Keep up the great work 𫶠Muk
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Over 10 years loyal customer why arenât you listening to me?
My bank accounts and cards were frozen because it was hacked by thieves! Afterpay are not helping keep adding excess fees and not calling back
blocked access for not updating app
I canât update the app because I have an iphone 7. The app blocked my access until I update. What am I supposed to do? Cancel my subscription because you blocked me from accessing my account? How can I cancel my subscription when I canât access my account? How is this legal? Youâll keep charging me for a service you blocked me from? And you wonât even let me cancel the service? Iâm a loyal paying customer who has never missed a payment and you just blocked me from the app. Ok, thanks, nice knowing you.
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ID verification
The app doesnât work properly. Iâve tried to verify my ID with foreign passport but I canât submit my documents. Every attempt doesnât work. I tried to contact support help but also I donât have answer about this. So sad
Disappointed customer service
âď¸ Very disappointed with Afterpayâs customer service
I am extremely disappointed with Afterpay and the way my issue has been handled. There was fraudulent activity involving my payment card and my husbandâs card, so we immediately contacted our bank and had the cards blocked to prevent any further unauthorised transactions.
I have already emailed Afterpay and explained the situation. The bank is also aware of the issue, and this was done purely for security reasons. Unfortunately, despite informing Afterpay, my account/payment issue has still not been resolved.
It has now been a couple of weeks, and I have received very little help or communication. Even my emails are not being properly responded to. I understand that security checks may take time, but I expected much better communication and support from Afterpay.
I am simply asking Afterpay to properly review my situation and provide a solution. Very disappointing experience so far.
I am extremely disappointed with Afterpay and the way my issue has been handled. There was fraudulent activity involving my payment card and my husbandâs card, so we immediately contacted our bank and had the cards blocked to prevent any further unauthorised transactions.
I have already emailed Afterpay and explained the situation. The bank is also aware of the issue, and this was done purely for security reasons. Unfortunately, despite informing Afterpay, my account/payment issue has still not been resolved.
It has now been a couple of weeks, and I have received very little help or communication. Even my emails are not being properly responded to. I understand that security checks may take time, but I expected much better communication and support from Afterpay.
I am simply asking Afterpay to properly review my situation and provide a solution. Very disappointing experience so far.
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Bad support team
I was really struggling with money, and forgot a few payments. Got told to pay them and theyâd unfreeze my account. Paid all of them, then was told my account was locked and I wonât be able to use it ever again or make a new account. They also just took so long to get back to me, was not notified at all. Iâd much rather just save up and get the product Iâm after, then deal with these guys again. Was good for a while, but donât think you guys are actually helping with people who are financially struggling. Never again.
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đŻ
đŻ
Scammers ! Very tricky
To get the late payment they will go to any extreme even though you have a proper credit card added they will send a message your payment not processed , late payment alerts . And 0 rating for customer service , you donât get any response from cx service. full scammer business.
I am totally frustrated with After pay.
I am totally frustrated with After pay.
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Convoluted and issues galore
Donât expect help from a person. There ainât no people at Afterpay.
Paid for the plus service. Card declined several times. That extra will be canceled on Monday. Ai told me to remove card from wallet, now the app says it card find the card. Thatâs because you told me to delete it. Honestly in the history of ideas why is simplicity lost on these organisations. The instruction given to me by the helpful ai is the equivalent of the epic of Gilgamesh or the Trojan tales. It be great to speak to a human but alas theyâve all gone to greener fields. At its heart was a good idea but they stuffed it up and itâs not fit for purpose. A customer just wants the card to work, they donât want to have to engage with code, ai, complicated process they want to have trust that when it is touched swiped added it works. Everytime. Is this too much to ask????
Paid for the plus service. Card declined several times. That extra will be canceled on Monday. Ai told me to remove card from wallet, now the app says it card find the card. Thatâs because you told me to delete it. Honestly in the history of ideas why is simplicity lost on these organisations. The instruction given to me by the helpful ai is the equivalent of the epic of Gilgamesh or the Trojan tales. It be great to speak to a human but alas theyâve all gone to greener fields. At its heart was a good idea but they stuffed it up and itâs not fit for purpose. A customer just wants the card to work, they donât want to have to engage with code, ai, complicated process they want to have trust that when it is touched swiped added it works. Everytime. Is this too much to ask????
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AVOID UPDATES...
Latest update:
App is very sluggish.
Screen goes into sleep mode before I can scroll through next sale item. Given up!
Will just use app to monitor my payments. Everything else is impossible.
Previous:
âAvailable to spendâ is still cropped by the banner above (w/ the figure amount) ! Whoâs ridiculous idea was to light colour the (bottom left and bottom right) keys on the keyboard ??? â itâs very hard to read the white characters !!! How dumbđĄ Thereâs no continuity, nor consistency; â not all features available on the Afterpay app are accessible on the Web Portal, and vice versa.â Are we still in XVIII century? App is now a lot slower/sluggish nowđŠđŤđ *Your new fiddley layout makes me use the app less and less. Thank you. UPDATE: The new update is a let down; The âAvailable to Spendâ is half cut w/ the banner (w/ my name) over the top, so I actually cannot read how much is available for me to spend ?! You donât need such a deep overlay banner, just to say: âHi Nameâ... Very disappointing mr. developerđŤ OLDER: âMy Ordersâ are now impossible to find. This menu is now buried deep, under millions of sales advertising. Itâs discussing, I cannot find how to make a payment!! One more reason to buy less and less... Thank goodness, thereâs lots new competition đ
App is very sluggish.
Screen goes into sleep mode before I can scroll through next sale item. Given up!
Will just use app to monitor my payments. Everything else is impossible.
Previous:
âAvailable to spendâ is still cropped by the banner above (w/ the figure amount) ! Whoâs ridiculous idea was to light colour the (bottom left and bottom right) keys on the keyboard ??? â itâs very hard to read the white characters !!! How dumbđĄ Thereâs no continuity, nor consistency; â not all features available on the Afterpay app are accessible on the Web Portal, and vice versa.â Are we still in XVIII century? App is now a lot slower/sluggish nowđŠđŤđ *Your new fiddley layout makes me use the app less and less. Thank you. UPDATE: The new update is a let down; The âAvailable to Spendâ is half cut w/ the banner (w/ my name) over the top, so I actually cannot read how much is available for me to spend ?! You donât need such a deep overlay banner, just to say: âHi Nameâ... Very disappointing mr. developerđŤ OLDER: âMy Ordersâ are now impossible to find. This menu is now buried deep, under millions of sales advertising. Itâs discussing, I cannot find how to make a payment!! One more reason to buy less and less... Thank goodness, thereâs lots new competition đ
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Painful App
Awful app, makes weekly payment budgeting horrendous. Used to get a notification now these gizzards removed that too!
Wonât let me back in
Havenât been on my account for a while now went to log in and it keeps sending me back to complete my profile page as if I was creating a new account then keeps saying I have an account so I go back to log in and it sends me back to the same page every time and I canât get in to my account but
Overkill
I have regularly used Afterpay for convenience, and Iâve always paid my balances off well before the payments were due. However, youâve now charged me a $10 fee and given me only a couple of hoursâ notice to make the payment.
Itâs not the $10 itself that bothers me so much as the principle of it. Iâm really disappointed that, after being a regular customer who consistently pays ahead of schedule, I was given such short notice and then charged a fee for the convenience of using your platform.
As a result, Iâve removed Afterpay from my wallet and from my familyâs accounts so that we can no longer use it. I simply think this is unnecessarily greedy, particularly given the fees you already receive from retailers for providing your service.
Itâs not the $10 itself that bothers me so much as the principle of it. Iâm really disappointed that, after being a regular customer who consistently pays ahead of schedule, I was given such short notice and then charged a fee for the convenience of using your platform.
As a result, Iâve removed Afterpay from my wallet and from my familyâs accounts so that we can no longer use it. I simply think this is unnecessarily greedy, particularly given the fees you already receive from retailers for providing your service.
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Amateurs making software
Whose bright idea was it where email fields starting with digits \d+ are forced into phone numbers only should be stripped for their engineer title. Even mini/flash lite models are smarter than that.
Afterpayâs Punishment
Afterpay removed my no upfront payment feature. Itâs because I forgot to pay little amount and literally paid next day morning. Also reduced my limit 700$ down. I want that feature back! Since long time I am using afterpay and itâs because only 1 day you can not do that to me. Or else I wonât use Afterpay again I promise.
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Disappointed customer service
âď¸ Very disappointed with Afterpayâs customer service
I am extremely disappointed with Afterpay and the way my issue has been handled. There was fraudulent activity involving my payment card and my husbandâs card, so we immediately contacted our bank and had the cards blocked to prevent any further unauthorised transactions.
I have already emailed Afterpay and explained the situation. The bank is also aware of the issue, and this was done purely for security reasons. Unfortunately, despite informing Afterpay, my account/payment issue has still not been resolved.
It has now been a couple of weeks, and I have received very little help or communication. Even my emails are not being properly responded to. I understand that security checks may take time, but I expected much better communication and support from Afterpay.
I am simply asking Afterpay to properly review my situation and provide a solution. Very disappointing experience so far.
I am extremely disappointed with Afterpay and the way my issue has been handled. There was fraudulent activity involving my payment card and my husbandâs card, so we immediately contacted our bank and had the cards blocked to prevent any further unauthorised transactions.
I have already emailed Afterpay and explained the situation. The bank is also aware of the issue, and this was done purely for security reasons. Unfortunately, despite informing Afterpay, my account/payment issue has still not been resolved.
It has now been a couple of weeks, and I have received very little help or communication. Even my emails are not being properly responded to. I understand that security checks may take time, but I expected much better communication and support from Afterpay.
I am simply asking Afterpay to properly review my situation and provide a solution. Very disappointing experience so far.
Show more