E X C E L L E N T
Afterpay has allowed me some Luxury items in which I could never afford straight up 💋
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Recommended !
I had a couple issues & had emailed them directly, they responded & was VERY helpful !!, love the app & would recommend to anyone !!, PERFECT customer service .
Weekly totals back!!! Yay!!!
Love the Afterpay app especially now you brought back the total weekly owing amounts! This is amazing and has made me love Afterpay even more! Thank you for listening to your customers!!
Very poor back office
Very disappointed with their service
Very frustrating and complicated verification process
⭐☆☆☆☆
I am extremely disappointed with the Afterpay app and its customer service. I provided my Australian driver’s licence, including both the front and back, through the link they provided. However, I am still unable to complete the verification process. Whenever I try to submit my ID, it redirects me to the help page instead of allowing me to finish the process.
The whole experience has been frustrating, time-consuming, and unnecessarily complicated. The app should provide clear instructions and a simple way to resolve verification issues rather than leaving customers stuck without a proper solution.
I expected a much better experience. Very disappointing service, and I would not recommend this app unless the verification process is improved.
I am extremely disappointed with the Afterpay app and its customer service. I provided my Australian driver’s licence, including both the front and back, through the link they provided. However, I am still unable to complete the verification process. Whenever I try to submit my ID, it redirects me to the help page instead of allowing me to finish the process.
The whole experience has been frustrating, time-consuming, and unnecessarily complicated. The app should provide clear instructions and a simple way to resolve verification issues rather than leaving customers stuck without a proper solution.
I expected a much better experience. Very disappointing service, and I would not recommend this app unless the verification process is improved.
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Customer Support is TRASH
I reached out to their Support because I can’t create an account using a NEW phone number that I bought last May or June. Turns out it is a RECYCLED NUMBER and the previous owner used it for their Afterpay account. I talked via email to 3 DIFFERENT AGENTS and all of them DO NOT UNDERSTAND MY PROBLEM. It is a PREPAID number so there are NO PHONE BILLS. How can I ever have this number unlinked from the previous owner’s account?? I already provided a screenshot of MY OPTUS account to prove my identity but they’re still asking for a phone bill. WHAT A JOKE!!
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Wallet Apple/ Google Play- Apps Tempered? For Games🤬and more???
Afterpay- has to be careful
and Aligned Payment System Properly for Australian🇦🇺 Customers first - which is not working properly…
and Aligned Payment System Properly for Australian🇦🇺 Customers first - which is not working properly…
logging in.
made an account, logged me out and wouldn’t let me reset the password, tried making another account and wouldn’t work because all my details were on one already, can never open account again. extremely disappointed that you only have one chance to make an account and it won’t work otherwise, ridiculous.
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Account deletion gatekeeping
Afterpay makes it unnecessarily difficult to break free from the buy-now-pay-later cycle. Even after requesting account deletion, customers are forced to wait another 30 days, leaving the door open for reactivation. This feels like a psychological retention tactic designed to keep people coming back rather than supporting financial independence. Poor customer service, unnecessary friction, and questionable dark patterns. Deleting an account should be simple and immediate.
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Dreadful customer service
I was follow up following a claim that I made with Afterpay, where the customer support team did not help me at all, and subsequently my issue was left unresolved.
Afterpay are atrocious
I have contacted Afterpay twice now in regards to not being able to pay my account for between 5 to 8 days because my card’s been canceled because of a scam problem they keep sending me SMS is saying I have to pay each individual one by midnight tonight, and I can’t because I’ve explained that to them twice and they are just ignoring it
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Don’t recommend it
I do not recommend after pay if your late on payments and you still pay it off they will no longer want you and band you they take your money and then throw you away it’s disgusting doesn’t matter how long it takes to pay you should still be able to use it not happy at all with it they don’t care all they want is YOUR MONEY
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glitchy
the support chat is super glitchy and doesn’t allow you to send messages to support even though there is an option
Unreliable
I have the app loaded and the account set up. I went online and put a number of things into the cart of the store I wanted to shop at. I click after pay, and the Afterpay app just keeps telling me to register for an account. Useless.
Blocked
Don’t recommend
Horrible
Couldnt verify my id and wouldnt let me check i put everything in correct so I proceeded to delete my acc and try again thinking I put details in wrong and and now I will NEVER be able to use it. I know multiple people who have had the same problem.
The help team doesn’t help
Patricia C, in UNder Two minutes opened and closed my case. And didn’t even talk to me.. she just asked for numbers and didn’t even help me understand why afterpay only paid for part of my order and the other half got rejected and not delivered…
Such a game changer!!
My friend introduced me to Afterpay.
I am one that saves up for items require but with cost of living pressures I was finding it harder and longer to save for items.
Now I can budget better by having the 4 fortnightly payments and enjoying the items straight away.
Thank you AfterPay
💕🙏
I am one that saves up for items require but with cost of living pressures I was finding it harder and longer to save for items.
Now I can budget better by having the 4 fortnightly payments and enjoying the items straight away.
Thank you AfterPay
💕🙏
My issue
I never got to use this app properly because I wrote my middle name wrong and I tried to fix it but it wouldn’t let me and had to delete my account and can apparently no longer make one ever again.
Horrible company
I have been trying for around 5 months to verify the Afterpay account that I created around 4 YEARS AGO. Afterpay support is genuinely so useless. They have shifted me from person to person with no reconciliation. They all tell me the same things and I’ve sent verifying details around 8 times with the same details over and over. I’m getting so sick and tired all I want is to be able to use the app but each time I thinking I’m getting closer I’m stuck at a dead end once again.
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