Not customer friendly anymore
Normally don’t post reviews but I can’t help but be frustrated with the changes made to this app in the last year. Taking away the visibility of when your repayments are due, needing weekly payments but only showing a fortnightly total now so having to individually calculate the required payment for that week and the ability to consolidate multiple payments and do them as one lump sum each week have all been taken away and not for the betterment of the customer. This app used to be quite user friendly but not anymore. Please read these reviews and make changes as I know I’m not the only one to bring these issues to attention.
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The help team doesn’t help
Patricia C, in UNder Two minutes to opened and closed my case. And didn’t even talk to me.. she just asked for numbers and didn’t even help me understand why afterpay only paid for part of my order and the other half got rejected and not delivered…
DISLIKE
I can't create my account with my phone number, I've tried to contact the staff but still the same‼️
Unfreezing account issue
I’ve been waiting for over a month trying to figure out why my request still hasn’t been solved to have my account unfrozen. I’ve sent emails, I’ve filled out forms and after verifying everything and my profile there’s still no response from the AP specialist team.
Horrible
There is no option to change birthday, I mistyped my birthday and because of that I cannot access the app. No biggie. But there’s also always an issue of the app having trouble sending a code for password reset and it is pathetic.
