Worst app ever since the update
Can no longer use this app at all. Keep getting user blocked call them they told me it was my phone but yet reading all the reviews it seems like everybody’s having this problem. Customer service at this bank is terrible. They need to do a better job at helping people and not just giving them a whatever answer.
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Needs major updating
This app was never great, but the past couple months it has become almost unusable. After logging in, it takes forever to load. If you want to click on one of your accounts in particular, you might as well take a nap, waiting for information to come up and be able to scroll through transactions.
Useless
Completely useless, worst banking experience in my life. App is worthless can’t cross pay from another bank. Log in is a fight every time. Call support and they are no help as well. Wish I could give it a negative rating.
App broken?
The app seems broken. Functionality has become painfully slow. My phone goes to sleep while I’m waiting for the app to respond to any navigation or actions. Really needs a performance update.
Terrible
I always have issues with this app. Touch ID doesn’t work. Mobile deposit doesn’t work.
WORST. APP. EVER.
WORST. APP. EVER.
Touch ID Fixed
Thank you for fixing Touch ID. Deleted & re-downloaded & now working again.
Touch ID is back!
Thank you for fixing Touch ID in this latest version, 4.20.54. It had been broken by previous versions and would not stay activated. It’s so good to have it back!
Used to be great
Was a great app until you “updated” it & now the Touch ID is broken. Will not stay on. It’s not my phone it’s your app. All settings on the phone & in the app are set correctly, yet every time I open the app I have to manually log in.
Also, would be great if I could transfer to any account (i.e. my adult sons) not just my own.
Also, would be great if I could transfer to any account (i.e. my adult sons) not just my own.
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Touch ID is a problem
Love the app except that it will not keep Touch ID activated. Each time I turn it on it turns itself off. Was told it is because of some setting on my phone but obviously many other users having the same issue so I doubt that.
Latest update took away facial recognition
Facial recognition no longer works and the bank tells me this is normal. A bank rep even told me her husband has the same issue and was surprised when I told her the facial rec software that “they don’t have” worked fine until the most recent update.
Don’t know if they’ll read their reviews but hopefully they’ll figure this out.
Don’t know if they’ll read their reviews but hopefully they’ll figure this out.
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Touch ID
Recently updated and now Touch ID will not stay activated. And I only have 1 fingerprint registered. Please fix.
Used to be good
Latest update took away touch ID. Now I have to remember my password each time I use it. A huge step backward. I'm all about workflow and honestly this makes me want to switch banks
Doesn't work
Haven't been able to log in since September. When I called customer service at the bank she said there was nothing she could do to help me, even after giving her the error code. Loved the app when it worked. Sad I got such horrible customer service on an app my own CU developed.
Best update ever!
This is the best update of any app ever! This new app is optimized for the tablet in a unique way. Great access to account information!
So frustrated
This app is so frustrating. I have to physically log myself out of the app every time or it will make me clear the app out of my background before I can log back in. It also needs to save my user ID in the login screen. That would be SO much easier. Yes, it shows my balance and does the basics of a mobile app. But it looks thrown together and sloppy. I would love an app that is revamped and more pleasing to use.
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Same issue- features not there
I've downloaded and re-downloaded and re-downloaded the app. the feature to deposit checks just isn't there. Doesn't work.
For checking balances, its fine.
For checking balances, its fine.
User Block
Every time I try to use it I always get user block.
Very aggravating app
Great idea just hope they can improve it soon.
Very aggravating app
Great idea just hope they can improve it soon.
They need to update this app...
I cannot check my accounts when i need them.
Sluggish
This app is incredibly slow. Occasionally, the main screen seems to freeze up & I can't look at any of my accounts. I really would like to know my available balance. An update is badly needed.
Slow, not intuitive
This app is slow, sluggish and takes forever to respond. Not my iPhone 4s since another device has the same issue. The layout and design of it is terrible and not intuitive at all. Mobile banking has been an issue with this bank for a while and is making me consider switch banks.
