Awful update
Response from developer
Thank you for your feedback. We’re sorry to hear about your experience with mobile deposit. That definitely sounds frustrating, and we understand how important it is for this feature to work smoothly. We’d really appreciate the chance to look into this further. If you’re open to it, please email us us at members@agfed.org, call us at 202-479-2270, or send us a message through the app so we can review what happened and help make sure your deposits go through more easily. Thanks again for bringing this to our attention.
It is like the wizard of Oz
A separate issue is bill pay. Oh my god what a nightmare. I expect that if
I put something in bill pay, it goes out the next business day. Not here. For their bill pay, when I put in a bill to pay, it triggers someone to write a physical check and send it to the bill. This is why I feel like there is a mechanical Turk element to their application. In my instance, the creditor was waiting more than 9 days. I ended up just canceling the check with AgFed (they wanted to charge me for a cancelation fee) and I paid another way.
Today was not the best day to ask me to review your mobile app.
Response from developer
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the difficulties you’ve experienced with mobile deposit and bill pay. We’d like to review these issues with you and ensure everything is working properly going forward. When you have a moment, please reach out to us at (202) 479-2270 or members@agfed.org so we can assist you directly. Thank you again for sharing your concerns. Your feedback is important, and we’re here to help.
Agfed Mobile
Response from developer
Thank you for sharing your feedback. We understand that adjusting to a new system can take time, especially when you were comfortable with the previous version. Our goal with the upgrade was to enhance security, reliability, and features to better serve our members long term. We truly appreciate your patience as you get used to the new platform, and we’re here to help if you have any questions or need assistance. Please don’t hesitate to contact us at members@agfed.org or (202) 479-2270. We’d be happy to walk you through any features or issues you’re experiencing.
nice update but can’t deposit checks
Response from developer
We’re so glad to hear you like the new update! We’re sorry you’re experiencing trouble with the mobile check deposit feature. We’d like to take a closer look and help get this resolved. Please contact us at 202-479-2270 or members@agfed.org so our team can assist you directly.
Old program so easy and simple. Unfortunately, you made everything so complicated. Especially with
Another example: depositing a check was simple and logical. Now the extra steps and an inferior camera, takes more time and messages that there are “errors from AgFed” try Again.
It took me thirty minutes to deposit one check and I do not know if is my account.
I can only hope and login to check.
Response from developer
We’re sorry to hear about your experience with the new digital banking system. Your feedback is important, and we want to help resolve the issues you’ve encountered with Bill Pay and Mobile Deposit. Please contact us directly at (202) 479-2270, members@agfed.org, or through the Support option on online or mobile banking so we can review your account and ensure everything is working properly. Thank you for being a member, and we appreciate your patience as we work to improve your digital banking experience.
