Formal Complaint – Unresolved Unauthorized Charges and Lack of Documentation
Hi Pixi Team,
I have to say that my experience with Pixi’s customer service has been extremely disappointing.
Pixi has charged my credit card more than $200 for a subscription that I have repeatedly stated I do not recognize signing up for, and despite asking your team at least five times to provide the documentation showing that I authorized the original subscription, you have still failed to provide it.
I have specifically requested the original subscription confirmation, the confirmation email you claim was sent to me, the original invoice, transaction records, and documentation supporting the authorization of the subscription.
Instead of providing those records, your team directed me to a billing portal that did not work for me. I followed the instructions using the exact email address you confirmed was associated with the account, yet I never received the login email required to access the records. I informed your team of this and asked you to send the documentation directly. That still has not happened.
You have repeatedly told me that your system shows an account was created and payment information was entered. What you have not provided is the evidence I have repeatedly requested showing that I was the person who authorized it.
I also did not utilize the Pixi service during the months for which I was charged.
So, after numerous emails, the situation remains:
* I have been charged more than $200 for a subscription I dispute authorizing.
* Pixi has not provided the original confirmation email it claims was sent to me.
* Pixi has not provided the requested documentation supporting my authorization.
* The billing portal I was directed to did not provide me access to the records.
* Despite all of this, Pixi has refused to reimburse the disputed charges.
This is an unacceptable customer service experience.
I am documenting this experience publicly because my repeated attempts to obtain something as basic as proof of the transaction Pixi claims I authorized have gone unresolved.
Perhaps this complaint will finally result in someone at Pixi properly reviewing the case and providing the information I have been requesting from the beginning.
Pixi still owes me $210.33 in disputed charges, and I am once again requesting either the documentation establishing my authorization of the original subscription or reimbursement of those charges.
I look forward to seeing whether this complaint finally receives the appropriate attention.
Renata
I have to say that my experience with Pixi’s customer service has been extremely disappointing.
Pixi has charged my credit card more than $200 for a subscription that I have repeatedly stated I do not recognize signing up for, and despite asking your team at least five times to provide the documentation showing that I authorized the original subscription, you have still failed to provide it.
I have specifically requested the original subscription confirmation, the confirmation email you claim was sent to me, the original invoice, transaction records, and documentation supporting the authorization of the subscription.
Instead of providing those records, your team directed me to a billing portal that did not work for me. I followed the instructions using the exact email address you confirmed was associated with the account, yet I never received the login email required to access the records. I informed your team of this and asked you to send the documentation directly. That still has not happened.
You have repeatedly told me that your system shows an account was created and payment information was entered. What you have not provided is the evidence I have repeatedly requested showing that I was the person who authorized it.
I also did not utilize the Pixi service during the months for which I was charged.
So, after numerous emails, the situation remains:
* I have been charged more than $200 for a subscription I dispute authorizing.
* Pixi has not provided the original confirmation email it claims was sent to me.
* Pixi has not provided the requested documentation supporting my authorization.
* The billing portal I was directed to did not provide me access to the records.
* Despite all of this, Pixi has refused to reimburse the disputed charges.
This is an unacceptable customer service experience.
I am documenting this experience publicly because my repeated attempts to obtain something as basic as proof of the transaction Pixi claims I authorized have gone unresolved.
Perhaps this complaint will finally result in someone at Pixi properly reviewing the case and providing the information I have been requesting from the beginning.
Pixi still owes me $210.33 in disputed charges, and I am once again requesting either the documentation establishing my authorization of the original subscription or reimbursement of those charges.
I look forward to seeing whether this complaint finally receives the appropriate attention.
Renata
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Doesn’t deliver and impossible to cancel
I wanted to use this to create some realistic mockups of our house as we’re preparing to do some work to it. It never delivered in the way the ads showed.
Now I have a pro subscription I’m unable to cancel, and didn’t get a heads up it was going to renew. It doesn’t show up on my subscription list and the app has basically no way to receive help so I’m going to have to dispute the charge.
Don’t waste your time or money!
Now I have a pro subscription I’m unable to cancel, and didn’t get a heads up it was going to renew. It doesn’t show up on my subscription list and the app has basically no way to receive help so I’m going to have to dispute the charge.
Don’t waste your time or money!
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I am being charged monthly when I never signed up and cannot even cancel the subscription
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The app presented itself as one that’s good for seeing different hairstyles on yourself but my god it’s terrible, the hair looks totally fake, it has very little customization which is unreal. The only good part is that it doesn’t change your face like other AI’s do but besides that it’s unusable . Do not download for looking at different hairstyles and j will be deleting this IMMEDIATELY!!
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Horrible AI for hairstyles
Very non-receptive to direct requests. I use AI daily in my work environment and can tell you this is definitely not worth the money when it comes to image creation, and following directions.
Scam
This app charges me $38 a month. I have cancelled 10 times yet there it is again! I hate it. No way to contact them. No app exists!
Abaixo da critica
É a pior ferramenta de ia disponível no Apple Store
Marcory residtentel
Marcory z4
Can’t cancel
Repeat charges even on free trial and can’t cancel
Scam
I didn’t sign up for renewing this. Now I’ve been charged again for it 2 months later. There’s no way to sign in. There’s no way to cancel or contact them. and their app support is incomplete. Don’t do it.
Continuous charges after cancelling subscription.
Please do not download this app I downloaded as a one off to help decorate my bedroom, I cancelled the subscription in March every month they are taking $53.00 out of my account even though I cancelled everything, there support team just keeps saying I don’t have a profile but some how they keep taking money out? They literally have ghosted me i can’t afford having 53.00 taking out of my account for an app I don’t even use please get in contact with me just sent another email. If this isn’t resolved I will have to go to my bank and note the transaction as fraudulent! Also tried to cancel my account t in the actual app all it says is do you want to log out or create a new account actually useless!!
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!! PRAYING IT IS FINALLY CANCELLED !!
UPDATE v.2: I hope I have figured out how to cancel. I redownloaded the app, went to settings, contact us, subscribed through webpage (not sure how I did that, ok), get the billing.stripe.com link and cancel from there. I hope this helps someone!
UPDATE: I was charged again 4/20/26! How do you cancel this app??!?
I cancelled this app on 2/14/26 however my bank account was charged on 3/19 $39.99.
UPDATE: I was charged again 4/20/26! How do you cancel this app??!?
I cancelled this app on 2/14/26 however my bank account was charged on 3/19 $39.99.
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Scam
First off, this is a major scam scam scam scam scam SCAM - you do a trial which auto renews. You can’t cancel the subscription through native settings and you can’t cancel through the website cause the website doesn’t have a MY Account area. It’s a marketing website. Auto renewal happened for me and I didn’t get a reminder either so got charged £50 / $66USD.
They put all of the new AI technologies in 1 app but you can’t do much with the image uploads as I suspect that function is limited for there is no agreement between Pixi and the ai technology. So prompt results are poor and do not answer your original question.
Image editor uploader doesn’t work. Generating images are pre setting.
AVOID Like A PLAGUE. SCAM SCAM SCAM
They put all of the new AI technologies in 1 app but you can’t do much with the image uploads as I suspect that function is limited for there is no agreement between Pixi and the ai technology. So prompt results are poor and do not answer your original question.
Image editor uploader doesn’t work. Generating images are pre setting.
AVOID Like A PLAGUE. SCAM SCAM SCAM
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You are stuck if you purchase
Very difficult to cancel your subscription once you have enrolled l. Beware.
They suck!!!
I couldn’t get the app to work no help had…they kept charging me. Three months after the fact another charge. They suck don’t use
Continue to charge !
I have cancelled the monthly subscription and they continue to charge me!
DO NOT DOWNLOAD
UPDATE: I was charged again 4/20/26! How do you cancel this app??!?
I cancelled this app on 2/14/26 however my bank account was charged on 3/19 $39.99.
I cancelled this app on 2/14/26 however my bank account was charged on 3/19 $39.99.
Unethical subscription practices
I downloaded this app to see what it looked like. And suddenly they’re trying to charge me when I never signed up for a trial nor did I sign up for a subscription. This problem appears to happen with many users based on a brief Internet search. This is a scam and illegal.. Who runs a business this way?
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No support
Will not respond to my emails, but keep charging for a cancelled subscription
Below average
Sudden change of tone and kept suggesting image creator in middle of chat
