No privacy
The app does its job not the most spectacular or fantastic, but you dnt have privacy. You will have to show your identification and other documents to use the app over time (scary). Please be aware
SLSoutheast los
Great when it works
Pros - having a recording and transcript works really well. Cons- echos, dropped calls or call fails when answering more often than not it seems.
JTJay the world traveler
Should be a One Star
I gave it two stars because it worked great except for a hiccup twice a year where my phone didn’t ring at all but AI answered. Usually resolved in a day or two and back to normal. Year two of app and something has been an issue for several months now. Customer calls rings once on their end and straight to AI. Once they hang up it will ring once on my end just to hear them hang up. Resulting in missed calls but answered by AI.
End result- my customers hate talking to AI but I’m usually able to get more information out of them rather than a voicemail. Overall I don’t think this app is worth missing a phone call or having your wife complain to you constantly.
I have had several trouble tickets in with both M1 & Beside and it’s always the typical (seems like AI) response with no resolution. NOTE: I have great wifi service at home and my area is not remote with good 5g signal in the area so this isn’t a signal issue, it’s an app issue. Hopefully they get this figured out before I cancel.
Update to developer-
My wife is excluded but the call still goes through Beside. (Who do you think I hear complain about it all the time when she needs me??) Also my concern gets taken up to your staff but still no fix
End result- my customers hate talking to AI but I’m usually able to get more information out of them rather than a voicemail. Overall I don’t think this app is worth missing a phone call or having your wife complain to you constantly.
I have had several trouble tickets in with both M1 & Beside and it’s always the typical (seems like AI) response with no resolution. NOTE: I have great wifi service at home and my area is not remote with good 5g signal in the area so this isn’t a signal issue, it’s an app issue. Hopefully they get this figured out before I cancel.
Update to developer-
My wife is excluded but the call still goes through Beside. (Who do you think I hear complain about it all the time when she needs me??) Also my concern gets taken up to your staff but still no fix
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TTbassco
Works great when it works
I have AT&T and forward to my Beside number. Phone calls are terrible. People can’t hear you. It doesn’t ring when it is supposed to but sometimes i will get a call minutes later, and no one is there. I’m trying to run a business here and can’t have these kind of issues. If they fix the AT&T issues I’ll put it back but for now i had to turn it off. Disappointing as the service is really coo and useful but only if it works 100% of the time.
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KKyGreekMan
Not Good
Has trouble understanding people on the phone. The AI and the person will be talking over each other. Customers generally get confused and frustrated. Takes forever to transcribe calls. App functionality overall is poor. Has to be super quiet when a customer calls and leaves a message. No background noise or the AI assistant gets completely confused. I had high hopes for this app. But it has failed me.
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MCMr. CGR
