I wish I could give 5 stars
This app is great, except, anytime I answer my phone using Beside, my phone plan from Telus charges me CRAZY amounts of money. Since getting Beside, my phone bill is nearly 4 times the usual amount, it was once nearly 800$. I am hemorrhaging money due to this app. I wish this was not the case!
A good start but room to improve
It’s kind of useful but very you can’t train it from the received calls and the text responses are not editable. If it “schedules” an appointment it’s not easy to review your scheduled appointments. You can’t answer your calls even if it’s set to ring a few times before taking over. I answer it but it never connects. Not once in 20 tries. Not exactly business ready
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Great potential but poor cellular coverage
I really wanted to like Beside/M1 because the AI features have a lot of potential, but I've had a persistent issue with call forwarding that has never been reliably resolved.
When someone calls my business line and I attempt to answer through the Beside/M1 app, the app frequently gets stuck on "Connecting..." and never actually connects the call. At that point, I have no idea whether the caller hung up, the app failed, or I just lost a potential customer.
I've reported this issue multiple times, tried troubleshooting, switched between Wi-Fi and cellular, making sure the app is updated, and the problem continues.
The only reliable workaround is to disable call forwarding entirely and answer calls normally, which defeats the entire purpose of using the app in the first place. I have been using M1/Beside for 2 years now.
For a business that depends on answering customer calls, reliability has to come before AI features. Missing even one legitimate customer because the app hangs on "Connecting..." is unacceptable.
I genuinely hope the team addresses this because the concept is excellent, but in its current state, I can't depend on it for business communications.
When someone calls my business line and I attempt to answer through the Beside/M1 app, the app frequently gets stuck on "Connecting..." and never actually connects the call. At that point, I have no idea whether the caller hung up, the app failed, or I just lost a potential customer.
I've reported this issue multiple times, tried troubleshooting, switched between Wi-Fi and cellular, making sure the app is updated, and the problem continues.
The only reliable workaround is to disable call forwarding entirely and answer calls normally, which defeats the entire purpose of using the app in the first place. I have been using M1/Beside for 2 years now.
For a business that depends on answering customer calls, reliability has to come before AI features. Missing even one legitimate customer because the app hangs on "Connecting..." is unacceptable.
I genuinely hope the team addresses this because the concept is excellent, but in its current state, I can't depend on it for business communications.
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Holy WOW!
This ai receptionist beats all others by far. I have used several and was paying over $200/mo for another service that was just mediocre. The price is right, the customer service is amazing, and the app is outstanding. In particular, the pauses between the live person speaking and the AI response is minimal to none, and I’ve found that I could change the whole conversational style of the AI by simply changing punctuation in my greeting. The text replays have been spot on too! I just started using that feature this week and my clients were unaware that they were exchanging conversation with a non-human. Hands down the best!
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Total waste - read till the end
While the concept is great if it worked and provided service where it is most important… to the CUSTOMER. My experience is the company relies on ai to answer questions and offers a human response email in 24hrs. The experience has been very disappointing and frustrating. You are better off utilizing a simple combination of other reliable providers and maintain control, privacy and add features you want or need when you want. example:
Replace Beside Stack
1. Telephony and phone numbers Telnyx
2. Vapi.ai
3. Telnyx records every call and Deepgram transcribes in real time.
4. Brain/- Claude ai
5. Email and Calendar API’s from Google and or outlook
6. Database and memory - Supabase
7. Dashboard React PWA
Estimated cost $15 to $20 per month far cheaper than Beside and you can have as many users as you like any where in the world rather than Besides restrictions only USA/Canada and their lack of priority customer service.
Replace Beside Stack
1. Telephony and phone numbers Telnyx
2. Vapi.ai
3. Telnyx records every call and Deepgram transcribes in real time.
4. Brain/- Claude ai
5. Email and Calendar API’s from Google and or outlook
6. Database and memory - Supabase
7. Dashboard React PWA
Estimated cost $15 to $20 per month far cheaper than Beside and you can have as many users as you like any where in the world rather than Besides restrictions only USA/Canada and their lack of priority customer service.
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