Good at first, but then it just failed
This app was good at first, but then it completely failed at its core function, creating a serious operational risk for our team. It abruptly stopped processing incoming calls altogether. Instead of routing through the platform as designed, every single call bypassed the app and went straight to individual cellular devices.
Because of this system breakdown, neither our supervisors nor security guards had any visibility into incoming calls or where they needed to be directed. This breakdown in call forwarding directly led to unacceptable response delays in the field. In our industry, immediate response times are critical, and delays of this nature compromise safety and service quality.
To make matters worse, because the app failed to handle and forward the calls, none of these interactions were recorded. This has left us with zero call logs, no audio documentation for compliance or auditing, and complete operational vulnerability. We cannot rely on a platform that jeopardizes our response times and leaves us without basic call-tracking capabilities.
Because of this system breakdown, neither our supervisors nor security guards had any visibility into incoming calls or where they needed to be directed. This breakdown in call forwarding directly led to unacceptable response delays in the field. In our industry, immediate response times are critical, and delays of this nature compromise safety and service quality.
To make matters worse, because the app failed to handle and forward the calls, none of these interactions were recorded. This has left us with zero call logs, no audio documentation for compliance or auditing, and complete operational vulnerability. We cannot rely on a platform that jeopardizes our response times and leaves us without basic call-tracking capabilities.
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Love it but what Happened to Connection!
Love this app been a part of it when it was originally called M1. Ever since it became beside the connection service has been horrible.
Beware of issues
I tried out the free trail for my small business and found it really helpful. Once I spent my money for the annual price 149$ I began to get complaints from
My customers, and had to still do the work I expected Beside to get done . My text stoped working, AI assistant works when it wants to. Customers are not able to call the number provided. I am loosing money as well as trust for customers . Please be honest before having people invest with this app.
My customers, and had to still do the work I expected Beside to get done . My text stoped working, AI assistant works when it wants to. Customers are not able to call the number provided. I am loosing money as well as trust for customers . Please be honest before having people invest with this app.
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Update made it worse
Calls show transcribing for extended periods after a missed call. Calls are shown still in progress long after hanging up. Connecting to a call is hit or miss. Major improvements are needed. This is not reliable in any form. The only benefit is not answering any telemarketers calls.
Issues
This phone is still having issues even with the update. I just lost a customer that would’ve been a one time of $375 and in the month time it could’ve been $3075 but now I lost a customer.
Logs me out.
I like it, but needs improvement
Awesome
I was skeptical at first, but after using it and setting it up for my business. Customers have been commenting about how efficient and easy to use. It has a lot of features that I am learning to use. I have tried other AI receptionist. But this is one of the best I have seen. You were able to do a custom. Voice basically your own voice modified my customers think it is a human being. I’ve been using it for about a month and only good feedback.
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Extremely Disappointing
I do not recommend Beside AI, especially for anyone using AT&T.
My experience with this answering service has been extremely frustrating. When customers call in, the system often doesn’t allow me to properly call them back. Even worse, on many calls I cannot hear the other caller at all. I’ve had to call customers back multiple times just to get back in touch with them.
This is unacceptable for a service that is supposed to help manage customer calls. Instead of helping me keep customers, it has made it harder to communicate with them and has potentially cost me business.
I paid way too much for a service that has caused more problems than it solved. Losing customers because of communication issues is simply not worth the cost.
If you use AT&T, I would strongly recommend looking into other options before paying for this service.
My experience with this answering service has been extremely frustrating. When customers call in, the system often doesn’t allow me to properly call them back. Even worse, on many calls I cannot hear the other caller at all. I’ve had to call customers back multiple times just to get back in touch with them.
This is unacceptable for a service that is supposed to help manage customer calls. Instead of helping me keep customers, it has made it harder to communicate with them and has potentially cost me business.
I paid way too much for a service that has caused more problems than it solved. Losing customers because of communication issues is simply not worth the cost.
If you use AT&T, I would strongly recommend looking into other options before paying for this service.
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Stopped working
Allowed too many slam calls through. And all of a sudden just stoped working.
Disappointed
Disappointing Experience
Unfortunately, my experience with the ia receptionist was very disappointing. The communication with clients was so bad they charge me for one year more and I tell them all calls from costumers get in worse I was expected better customer service and a more respectful attitude. Hopefully, management can address this and improve the experience for future customers.
Unfortunately, my experience with the ia receptionist was very disappointing. The communication with clients was so bad they charge me for one year more and I tell them all calls from costumers get in worse I was expected better customer service and a more respectful attitude. Hopefully, management can address this and improve the experience for future customers.
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They force you to send ID
They force you to send ID claiming it’s a regulation - however, the regulation is for robo calling, a service beside does not provide. Not to mention beside doesn’t provide customer support in a timely manner. You have to wait an entire day for a single response, communicating back and forth takes DAYS.
Use a different reception VoIP app that actually cares about your privacy and has actual support.
Use a different reception VoIP app that actually cares about your privacy and has actual support.
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Call quality
Call quality through App is very muffled and hard to understand
It’s worth it!
I’ve been using Beside for a year now and it has helped my business extremely. People can leave messages and it seems human like they often compliment my office staff and then I tell them the story about how it’s my AI assistant. It works well there is some features I’d like to see. Today I tried to download a recorded phone call to send to staff and there’s no download option. I had to manually sit there for nine minutes and record the call and then send an audio file. Other than some minor fixes, it is great five stars all around. Definitely worth it. Great value for the price.
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Terrible Service
I ported a number over a few weeks ago and still my phone is not ringing. They are claiming to be working on it and I’m losing thousands of dollars in jobs cause of this. Would not recommend this to any small business owner. This app alone is ruining my sales and customer service.
Not happy
Almost every call to my cell does not ring and goes right to ai 99% of the time and if I do ketch a incoming call and answer it pends connecting to ai and never connects. Months of paid subscription from an app that I have I’m now finish out is costing me business. I have checked all of the setting and found nothing wrong. The app worked fine before it was renamed for whatever reason.
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Delay
Everything is delayed. The whole conversation is in delay.
Terrible call quality
Great futures but call quality is awful and support is awful. I am not renewing my subscription. Looking for other options.
Best Ai Receptionist app
Beside has completely changed the way I handle calls for my business. The AI sounds natural, answers questions professionally, books appointments, and follows up with customers without missing a beat. It has helped me capture leads I would have otherwise lost from missed calls and has saved me a ton of time. The setup was straightforward, and the team is constantly improving the platform with new features. We’ve integrated it into our AI systems, and it’s become one of the core tools we recommend to clients because of how reliable it is. If you’re looking for an AI receptionist that actually helps you grow your business instead of just answering the phone, I highly recommend Beside. It’s one of the best AI tools I’ve used.
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Why?
It charges you before you even use the app, why would I pay when I don't even know if I would like it or not?
I love it
This is a great tool for any business
