Extremely disappointing experience… Disappearing credits, confusing billing, and terrible customer
I would absolutely not recommend this app!!!
My experience with this platform has been extremely frustrating, especially because of their complicated credit system, how quickly credits disappear, and the complete lack of meaningful customer support.
This platform has so much FinePrint and so many complicated rules around credit usage that it’s extremely difficult to understand what you’re actually paying for or how your credits are being used.
I became so frustrated with my credits, constantly running out that I cleaned up my entire account and I reduced my usage clearly to one AI helper performing one task once per week posting social media content to one platform.
This is extremely minimal usage yet somehow my credits were still gone within about two weeks!
How’s that even possible?
I’ve contacted customer service repeatedly asking for explanation of where my credits are going. Instead of getting real answers or meaningful help, I’ve either received generic, canned AI responses or no response at all.
On one occasion, they gave me 80 bonus credits which disappeared so quickly that the gesture was practically useless.
I’ve emailed support again and again, including today and I’m still waiting for someone to properly investigate what’s happening.
My biggest concern is a lack of transparency. When customers are paying for a service, they should be able to clearly understand how their credits are being consumed, why they are disappearing and what they’re actually getting for their money.
In my experience, the credit system is designed to encourage customers to purchase additional credits, even when they’re barely using the platform. I cannot know whether that’s intentional, but the experience has certainly left me questioning the companies’s business practices
And when something goes wrong… Good luck getting any meaningful human support.!!
I purchased this SERVICE, expecting it to make my life easier, save me time and help me automate very basic tasks. Instead, it has created frustration, wasted my time and money and left me feeling that I cannot trust the platform or its credit system.
Based on my experience in the last 6 months, I would not recommend this platform and I certainly would not purchase any extra credits without a clear explanation of what’s going on and if you do have problems, you just get excuses through an AI bot and garbled instructions that are impossible to follow. I do NOT recommend Sintra.ai !!!
My experience with this platform has been extremely frustrating, especially because of their complicated credit system, how quickly credits disappear, and the complete lack of meaningful customer support.
This platform has so much FinePrint and so many complicated rules around credit usage that it’s extremely difficult to understand what you’re actually paying for or how your credits are being used.
I became so frustrated with my credits, constantly running out that I cleaned up my entire account and I reduced my usage clearly to one AI helper performing one task once per week posting social media content to one platform.
This is extremely minimal usage yet somehow my credits were still gone within about two weeks!
How’s that even possible?
I’ve contacted customer service repeatedly asking for explanation of where my credits are going. Instead of getting real answers or meaningful help, I’ve either received generic, canned AI responses or no response at all.
On one occasion, they gave me 80 bonus credits which disappeared so quickly that the gesture was practically useless.
I’ve emailed support again and again, including today and I’m still waiting for someone to properly investigate what’s happening.
My biggest concern is a lack of transparency. When customers are paying for a service, they should be able to clearly understand how their credits are being consumed, why they are disappearing and what they’re actually getting for their money.
In my experience, the credit system is designed to encourage customers to purchase additional credits, even when they’re barely using the platform. I cannot know whether that’s intentional, but the experience has certainly left me questioning the companies’s business practices
And when something goes wrong… Good luck getting any meaningful human support.!!
I purchased this SERVICE, expecting it to make my life easier, save me time and help me automate very basic tasks. Instead, it has created frustration, wasted my time and money and left me feeling that I cannot trust the platform or its credit system.
Based on my experience in the last 6 months, I would not recommend this platform and I certainly would not purchase any extra credits without a clear explanation of what’s going on and if you do have problems, you just get excuses through an AI bot and garbled instructions that are impossible to follow. I do NOT recommend Sintra.ai !!!
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GGudmundD
Major Security Issues
I reported several security issues from certificate problems to password changes to deletion issues. Never got a response. I followed up. I even had the applications agents follow up. No response. I would not recommend this app. I would steer away from it as far as you can.
HHgottfried898
Communication
Thought I would try this to see if you want to communicate here seen you won’t reply to my emails. What good is this app if it can’t communicate with something as basic as a google drive! It is meant to make my life easier yet I get told in app to go to my Google drive and attach files I want the app to get for me to it. I literally have to do the work myself.
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SSlider015
Misleading
Hype themselves up charge a fee you provide data then tell you there’s another fee all before you can even use the product. Give me my money back.
Sseb711
One man entrepreneurial shop
I love this app, works well worth the money
JJoshua_P
