Scam
ITS A POSSIBLE SCAM - NEED DEVELOPER RESPONSE NOW!
I tried to reach out to Developer Support but it just opens the app back up. Click on “Developer Website” and it opens the app back up. Total waste of time AND when I went to request my $9.99 refund it says no items are eligible for refund. I don’t know what is going on but this is BS.
Response from developer
Hi Gertie91, We’re very sorry you’ve had this experience. We completely understand how frustrating it is to pay for the app and then be unable to use it because it appears stuck syncing. This is not how Aisance is supposed to work. Please email us at support@aisance.io with the email address associated with your Aisance account and any additional details you can share. We’ll investigate what happened and do our best to resolve it as quickly as possible. We sincerely apologize for the frustration and appreciate you giving us the opportunity to make this right. Best regards, The Aisance Team
Many issues with this
Response from developer
Dear Loschyyy12, Thank you for taking the time to explain the situation. We are very sorry for the inconvenience this caused. We understand how upsetting it must have been to see inaccurate balances and totals in the app. Our team has already updated the app to address this issue. We truly appreciate you flagging this for us. If you have any additional requests or notice anything else that does not look right, please reach out to us at support@aisance.io or open a ticket directly in the app, and we will process it as quickly as possible. Best regards, The Aisance Team
