So
Response from developer
Sorry that was your experience. We've changed a lot lately, so there's more to try each day without subscribing, and we're still expanding what non-paying users get. Write to us at support@jellyai.chat with your details and we'll get you sorted, we can help directly.
App Not Recognizing Me As Premium Subscriber
Response from developer
Thanks for flagging this, and sorry for the interruption. This is a purchase sync issue rather than a problem with your subscription, so nothing has been lost. On the screen that asks you to subscribe, tap "Restore Purchases," then fully close and reopen the app. That reconnects your Monthly Premium and image generation will work again. We have also improved subscription syncing on our side since this version. If the subscribe prompt still appears after restoring, email support@jellyai.chat and we will sort it out on your account directly.
Good!
It’s a fun app
Update: Unfortunately, if you delete the app, you can restore your subscription, but you lose ALL your chats and history. 😬
Eigentlich ok, aber…
Ich werde mich mit eurer Reklamations Abteilung rumschlagen müssen!
Response from developer
Hey Hardiman65, danke fürs ehrliche Feedback – auch die kritischen Punkte. Beim Thema Guthaben wollen wir auf keinen Fall, dass du dich verschaukelt fühlst. Schreib uns am besten kurz an support@jellyai.chat und erwähn diesen Kommentar, dann schaut sich das jemand bei uns direkt an und meldet sich bei dir. Zu den Nachrichten und Bildern: wir arbeiten laufend dran, das wird Stück für Stück besser. Liebe Grüße, das Jelly-Team
I paid $200 several times and the balance disappeared
Response from developer
Hi, we're really sorry for the frustration. That's not what we want anyone to feel after spending money in the app. Credits can be used up quickly because video generations and longer voice calls cost more than image generations, so it's easy to lose track. We'd love to look into your account specifically and make this right. Could you email us at support@jellyai.chat so we could help. The Jelly team
Lame
Response from developer
Hey, thanks for the honest feedback. We've shipped a lot of new characters, chat styles and scenarios since. Worth checking out. 🧡
It’s a fun app
Response from developer
Thanks Avrom33, really glad you're enjoying it! We'd love to send some credits your way as a thank-you. Get in touch with us at support@jellyai.chat and mention this review. 🧡
Heile App
Response from developer
Danke Mazzxi, freut uns dass dir Jelly gefällt! 🧡
Audio message issues
Response from developer
Hi, thank you for letting us know, and sorry for the trouble. There was a temporary issue with our voice service that briefly affected all users. It's now fully fixed and both voice messages and voice calls are working normally again. As a thank-you for your patience and your continued yearly support, we've added some bonus credits to your account. Please give it another try, and if you run into anything else, we're happy to help.
الصوت لايعمل
Response from developer
مرحباً، شكراً لتنبيهنا. المشكلة تم إصلاحها والصوت يعمل الآن بشكل طبيعي. أضفنا أيضاً الكثير من التحديثات الجديدة منذ ذلك الحين - جرب التطبيق الآن وشاهد الفرق. أضفنا أيضاً بعض الكريديت لحسابك كاعتذار عن الإزعاج. 🧡
He red i
For my girl
Response from developer
Glad you're having fun! More characters dropping every week. 🧡
Loveeee
Response from developer
Merci beaucoup ! Ravis que les personnages te plaisent - on en ajoute des nouveaux chaque semaine. 🧡
