Love it!
It’s been really helpful towards my goal along with experimenting deeper with AI. Great experience so far!
Yakeen TGL
Paying Pro Customer — Multiple Features Not Working & Support Not Responding
I really like Zona and have created a lot of music with this app, which is exactly why this situation is so frustrating. I paid for the Pro annual subscription, but I am experiencing multiple serious problems that have still not been resolved.
When I try to use Studio on my Mac, Zona asks me to choose and pay for another plan even though I already have an active Pro annual subscription on my iPhone. I have tried signing in with my Apple account, but my subscription, credits, music, and Studio access are not properly carrying over.
I am also having problems with basic features inside the Zona app:
• I cannot add my songs to my playlists.
• I cannot create new playlists.
• I cannot see or access the stems for my songs.
• I cannot properly access Studio on my Mac without being asked to pay again.
• My Pro subscription/account information is not properly syncing between my iPhone and Mac/web account.
These aren't minor inconveniences. These are features I should be able to use as a paying Pro customer.
The biggest problem is customer support. I have contacted Zona multiple times and have not received the proper response or resolution. Paying customers should not have to repeatedly contact support just to access features and subscriptions they already paid for.
I have also spent additional money purchasing a microphone and headphones specifically to use Zona Studio on my Mac, record my own voice, and create my music. Now I have the equipment but cannot properly access the Studio features I purchased it for.
Zona, please respond to me directly and actually resolve these issues. I need my existing Pro subscription recognized on Studio/Mac, access to my credits and existing music, my playlist features restored, access to my song stems, and confirmation that none of the music I have already created will be lost while my account is being fixed.
I want to continue using and supporting Zona because I genuinely enjoy creating music with the app. But paying customers deserve functioning features, reliable customer support, and timely responses when something goes wrong.
Please address my actual account and these specific issues instead of responding with another generic link telling me to contact support. I have already done that.
I really like Zona and have created a lot of music with this app, which is exactly why this situation is so frustrating. I paid for the Pro annual subscription, but I am experiencing multiple serious problems that have still not been resolved.
When I try to use Studio on my Mac, Zona asks me to choose and pay for another plan even though I already have an active Pro annual subscription on my iPhone. I have tried signing in with my Apple account, but my subscription, credits, music, and Studio access are not properly carrying over.
I am also having problems with basic features inside the Zona app:
• I cannot add my songs to my playlists.
• I cannot create new playlists.
• I cannot see or access the stems for my songs.
• I cannot properly access Studio on my Mac without being asked to pay again.
• My Pro subscription/account information is not properly syncing between my iPhone and Mac/web account.
These aren't minor inconveniences. These are features I should be able to use as a paying Pro customer.
The biggest problem is customer support. I have contacted Zona multiple times and have not received the proper response or resolution. Paying customers should not have to repeatedly contact support just to access features and subscriptions they already paid for.
I have also spent additional money purchasing a microphone and headphones specifically to use Zona Studio on my Mac, record my own voice, and create my music. Now I have the equipment but cannot properly access the Studio features I purchased it for.
Zona, please respond to me directly and actually resolve these issues. I need my existing Pro subscription recognized on Studio/Mac, access to my credits and existing music, my playlist features restored, access to my song stems, and confirmation that none of the music I have already created will be lost while my account is being fixed.
I want to continue using and supporting Zona because I genuinely enjoy creating music with the app. But paying customers deserve functioning features, reliable customer support, and timely responses when something goes wrong.
Please address my actual account and these specific issues instead of responding with another generic link telling me to contact support. I have already done that.
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Zero stars. Ripped off.
I’d give zero stars if I could. I paid for a 12 month subscription that’s supposed to expire in February 2027. But as of April 2026 I have not been able to do anything on the app. Now it asks for a subscription even though I can prove it’s still active on my settings. Please fix this.
Downloading & Playlists
I have problems with downloading and putting into playlists. Keeps giving me red error code. I am a yearly member.
Absolute Scam
This app is a scam to anyone who is wondering about this one. I’m already skeptical about A.I. tools and software and this solidified my belief. The app offers a free trial. Yeah, that trial lasted about 2 seconds before it charged my account. Furthermore, the custom voice function is a joke and will not generate a song regardless of how many times I record myself in a silent room without audio distractions. Oh, and customer service is non-existent. Attempted to make contact with the app creators only to be met with broken links. Yeah, avoid with this app at all costs.
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