Does not work
Why’s this app still around
Disappointment!
The app has crashed. Sora hasn't even closed, and this app hasn't worked for two days. I loved it before, but now I'm disappointed.
Response from developer
Hi, we’re really sorry for the bad experience. The app had a temporary issue that affected video processing for some users, and we understand how frustrating that is, especially if it worked well for you before. We’ve been working on fixes and updates to improve stability. Please update to the latest version and try again. If the issue continues, contact us with your iPhone model, iOS version, and a short description of what happens, and we’ll help you directly.
The app hasn’t worked in 2 days
Response from developer
Hi, Thanks for your review, we’re really sorry for the inconvenience. On some iOS versions, there can be a bug where the app finds the video correctly, but the watermark still remains on the output. Good news: we recently released an update to fix this. Please make sure you’re using the latest version of the app, then try again. So we can resolve this with you quickly, could you contact us by email (the address is available in our Privacy Policies)? Please include your iPhone model, your iOS version, and if possible the link you used. We’ll investigate it with you and get it sorted. And don’t worry, if you’d prefer a refund, we can refund you immediately.
FAKE
Response from developer
Hi, we’re sorry you had this experience. The app is not fake, but we understand your frustration if the free test or video processing did not work as expected. Sometimes technical issues can prevent the result from being generated correctly. Please update to the latest version and contact us with details about what happened. If you were charged and you’re not satisfied, you can request a refund directly through Apple.
Not working
App is good but…..
Response from developer
Hi, thank you for your feedback and for saying the app is good. You’re right, communication should be faster and clearer when issues happen. We’re sorry for the delay and for not providing updates quickly enough. Our team is reviewing pending support requests and improving response times, while also releasing updates to make the app more stable. We appreciate your patience and we’ll do our best to resolve open issues as quickly as possible.
Stopped working
Response from developer
Hi, sorry about this issue. If every processed video is coming out blank, that’s not normal and we understand how frustrating it is after the app was working fine before. We’ve released improvements to fix video processing problems and improve reliability. Please update to the latest version and try again. If it still happens, contact us with your iPhone model, iOS version, and one example of the type of video you’re processing so we can help you directly.
Good quality 🤙
The best
Response from developer
Thank's for your support !
Good review
Response from developer
Thank's for your support !
Works great !
Response from developer
Thank's for your support !
Wow
Response from developer
Thank's for your support !
I would’ve given it five stars but
Response from developer
Hi, thank you for your feedback and for saying you would have given the app five stars. You’re right, having to close and restart the app after every video is not the experience we want to provide. We’ve been working on fixes to improve stability after each processing. Please update to the latest version and try again. If the issue continues, contact us and we’ll investigate it as quickly as possible.
Amazing Team
Not working
Response from developer
Hi, thanks for your review and we’re truly sorry for the bad experience. About the black screen output: we had a server outage for a few hours, and that’s why the processing failed that day. The issue has been fixed with a server update since. Everything is back to normal now, and video processing is working again. Also, you are not the only one who had this problem. Like you mentioned in your message, we received quite a lot of emails that day from worried customers who couldn’t use the app. Thankfully, the issue was resolved quickly. Please keep in mind that, because of sudden traffic peaks, we may have crashes sometimes. We know it’s frustrating, but it’s a reasonable risk for a service like this, and we’re doing everything we can to minimize it, especially given the thousands of requests we handle and the complexity of processing video generation workflows. We’re working hard every day so everyone can get clean videos. We’re also a new app, and we’re putting a lot of effort into strengthening and maintaining our systems while handling unpredictable traffic spikes and heavy loads from video generation requests. Even if things are back to normal, we’re going to investigate deeply to make sure this never happens again. We are putting all our efforts into improving and perfecting the system, always aiming to do even better than yesterday. Please contact us by email (the address is in our Privacy Policy) so we can resolve this with you quickly. If you can, include your iPhone model, iOS version, and the link you used. We’ll investigate it with you and get it sorted. If you’d rather not troubleshoot, we can refund you immediately. And to apologize for the inconvenience, we can also offer you a few months of free Premium access once you reach out. Thank you for your patience, customer satisfaction is our top priority. Kind regards,
Great
Scam
Response from developer
Hi, thanks for your review and we’re truly sorry for the bad experience. About the black screen output: we had a server outage for a few hours on February 19, and that’s why the processing failed that day. The issue has been fixed with a server update since. Everything is back to normal now, and video processing is working again. Also, you are not the only one who had this problem. Like you mentioned in your message, we received quite a lot of emails that day from worried customers who couldn’t use the app. Thankfully, the issue was resolved quickly. Please keep in mind that, because of sudden traffic peaks, we may have crashes sometimes. We know it’s frustrating, but it’s a reasonable risk for a service like this, and we’re doing everything we can to minimize it, especially given the thousands of requests we handle and the complexity of processing video generation workflows. We’re working hard every day so everyone can get clean videos. We’re also a new app, and we’re putting a lot of effort into strengthening and maintaining our systems while handling unpredictable traffic spikes and heavy loads from video generation requests. Even if things are back to normal, we’re going to investigate deeply to make sure this never happens again. We are putting all our efforts into improving and perfecting the system, always aiming to do even better than yesterday. Please contact us by email (the address is in our Privacy Policy) so we can resolve this with you quickly. If you can, include your iPhone model, iOS version, and the link you used. We’ll investigate it with you and get it sorted. If you’d rather not troubleshoot, we can refund you immediately. And to apologize for the inconvenience, we can also offer you a few months of free Premium access once you reach out. Thank you for your patience, customer satisfaction is our top priority. Kind regards,
