Horrible
Response from developer
we’re sorry for the frustration and understand your concern about the limited number of videos you were able to create.Just a quick tip: ProVideo also offers several ways to earn free credits in the app, such as daily check-ins and completing tasks in the Rewards/Task Center. You can use these free credits to create more videos without making an additional purchase. We appreciate your feedback and hope these options can help you get more value from ProVideo.
Finger weg!
Response from developer
Vielen Dank für Ihr ehrliches Feedback. Es tut uns sehr leid, dass die generierten Videos trotz hochwertiger Ausgangsfotos nicht wie Sie aussehen. Wir verstehen, dass eine solche Abweichung besonders enttäuschend ist und Ihre Zeit sowie Ihr Geld nicht dem erwarteten Ergebnis entsprechen. Unser Team arbeitet kontinuierlich daran, die Gesichtserkennung und Identitätskonsistenz in den generierten Videos zu verbessern. Wir hoffen, dass Sie uns noch eine Chance geben, Ihnen künftig deutlich bessere Ergebnisse zu bieten. ❤️
Une honte
Response from developer
Bonjour, nous sommes désolés que cette expérience n'ait pas été à la hauteur de vos attentes. Nous comprenons votre insatisfaction concernant les options payantes et l'expérience de téléchargement.Après évaluation par l'équipe produit, nous optimiserons davantage l'expérience de téléchargement dans la version 1.0.29, afin de rendre l'enregistrement de votre travail plus fluide et plus pratique.Vos commentaires sont très importants pour nous et nous continuerons de transmettre vos suggestions à l'équipe afin d'améliorer constamment l'expérience utilisateur et de proposer des options créatives plus conviviales. Merci d'avoir pris le temps de partager vos précieux commentaires et merci pour votre soutien à ProVideo. ❤️
Fun and easy AI vlog maker
Response from developer
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found ProVideo fun and easy to use, and that you’re enjoying the AI vlog and creative video styles. We’ll keep working hard to bring you even more exciting tools and effects to make creating unique videos easier and more enjoyable. Have fun creating! ❤️
Doesn’t download
Refund time
Response from developer
We are deeply sorry to learn about your experience. We understand that it is indeed frustrating to spend points to create a video only to be unable to save it. We have informed our colleagues to assess the issue as soon as possible and improve our product experience! We also appreciate your honest feedback . We sincerely apologize for any inconvenience caused.
Waste of Money
Response from developer
We’re really sorry to hear this, and we completely understand your frustration. The generated video should preserve the key features and identity of your original image, and we’re disappointed that the result didn’t meet that standard.We’re continuously improving our image-to-video model to achieve better facial consistency, details, and motion quality. Please contact us at provideovlog.support@chenjewel.com with the original image and generated video, and our team will be happy to investigate the issue and help make this right. Thank you for giving us a try, and we sincerely apologize for the disappointing experience.
Doesn look like me
Response from developer
Hello, we are very sorry that the generated video does not match you. We fully understand that this may cause you a lot of trouble, and we are constantly improving our AI model to better preserve facial features, expressions, and overall similarity in the generated videos. For best results, we recommend that you upload a clear, well-lit photo with your face fully visible and unobstructed, preferably facing the camera directly, and avoid using excessive filters or blurring. If the problem persists, please send a screenshot of the generated video or the original photo to provideovlog.support@chenjewel.com. Our team will carefully review it and assist you in resolving the issue. Thank you for your feedback and for giving us the opportunity to improve. ❤️
Gracious
Response from developer
Thank you so much! 🤩 We’re thrilled that you’re amazed by ProVideo! Your support means a lot to us. Keep creating and having fun with our AI video features! ✨🎬
Save ur time
Response from developer
Hi, we’re sorry to hear that you had a disappointing experience with ProVideo. 😔 We’d really appreciate the chance to understand what went wrong and improve it. Could you please tell us what issue you encountered, such as the AI-generated result, video quality, upload, credits, or another feature? You can also contact us at provideovlog.support@chenjewel.com with more details or a screenshot, and our team will be happy to help. Thank you for taking the time to share your feedback with us. ❤️
Not good
Response from developer
We’re sorry to hear that the current editing experience hasn’t met your expectations. We understand how frustrating it can be when you can’t go back and make changes to a video. Your feedback is very valuable to us, and we’ll share it with our product team as we continue improving ProVideo’s AI video editor and video creation experience. If you have specific editing features you’d like to see, please contact us at provideovlog.support@chenjewel.com and let us know. We’d love to hear more about what would make the experience better for you. 🙏
Terrible
Response from developer
We’re sorry to hear that you feel this way, and we understand your frustration. We’d like to clarify that a subscription includes credits for AI video creation, but it does not provide unlimited video generations. You can also earn additional credits through daily check-ins and completing tasks in the app, so you can keep creating without always needing to purchase more credits. If you’re experiencing a specific issue with your subscription or credits, please contact us at provideovlog.support@chenjewel.com with more details. Our support team will be happy to look into it and help resolve the issue. We truly appreciate your feedback and will continue working to make ProVideo’s pricing and credit system clearer and more user-friendly. 🙏
Best
Response from developer
Thank you so much for your amazing 5-star review! ❤️ We're thrilled you're enjoying ProVideo and our AI video generator, AI video templates, and AI vlog tools. Your support means a lot to us!Keep creating amazing AI videos and creative content with ProVideo! ✨
Gimmick - Don’t waste your money
Response from developer
Hello, thank you for your valuable feedback. We apologize that the generated video did not meet your expectations in terms of realism, especially regarding facial similarity, which led to a poor experience. For AI videos, preserving facial details and individual features is crucial. To achieve better results, we recommend using a clear, well-lit photo with a complete, unobstructed face. We are also continuously optimizing our AI model and generation capabilities, hoping to deliver more natural, realistic, and characteristic-accurate results in the future. If you encounter similar issues again, please contact us via email: provideovlog.support@chenjewel.com, along with relevant screenshots or the generated result. We will then assist you further. Thank you for your feedback and for helping us continuously improve! ❤️
Netflix vid
Response from developer
Thank you! 😊 We’re so glad you’re enjoying ProVideo! Your support means a lot to us. Keep creating and having fun with our AI video features! ✨🎬
Very cool
Response from developer
Thanks so much! 😊 We’re really happy to hear you’re having fun with ProVideo! It means a lot to know that the app exceeded your expectations. Keep creating, experimenting, and having fun with our AI video features! ✨
Love how realistic the videos look!
Response from developer
Hi,Thank you for your amazing 5-star review! We're so glad you're enjoying our AI video, We'll continue enhancing our AI Video Generator, Video Creator, and AI editing tools to help you create even better videos.Thanks again for your support! 🚀
Fast and more
Response from developer
Hi,Thank you so much for your review! We're delighted that you're enjoying our AI Vlog, AI Video Generator, and Video Editor. Our team is always working to deliver more realistic AI results, faster performance, and exciting new creative features.Your support means a lot to us and motivates us to keep improving.
Do not buy
Response from developer
We are deeply sorry to hear about the issue you encountered. This is certainly not the experience we want our users to have.Please note that the app offers free points for users to experience the features. All purchases are entirely voluntary; users can decide for themselves whether to subscribe or purchase additional points. Regarding the lag issue, we would very much like to investigate. Which feature were you using at the time? What is your device model and iOS version? You can also send an email to provideovlog.support@chenjewel.com with more details or screenshots, and we will resolve this issue as soon as possible.Thank you for your feedback—it helps us improve the app.
Unauthorized charges
Response from developer
We're sorry for the confusion and understand your concern.Please be assured that our app cannot automatically charge users after downloading. Any subscription purchase must be personally confirmed by the user through Apple's App Store payment process before it can become active. If you believe this charge was made unintentionally, please contact us at provideovlog.support@chenjewel.com with your purchase receipt, and we’ll be happy to help check the details.Thank you for bringing this to our attention.
Poor
Response from developer
Hi,We're sorry the generated result didn't match your expectations. We're continuously improving facial consistency and image quality. If you could send your original photo, the generated result, and let us know which AI feature you used, we'd be happy to investigate. Please contact us at provideovlog.support@chenjewel.com. Your feedback helps us make the app better. Thank you!
