Scam of credits and my money out of my pocket
Sucks. 😡
Response from developer
Hello, We're very sorry that your experience wasn't what you expected and that the faces appeared distorted. For paid users, we have a support team that can offer credit compensation and guidance on how to improve your generations. You can contact us through the feedback channel in Settings—we'd be happy to help. Thank you for your feedback!
I want my money back
Response from developer
Thank you for contacting us. If you have any questions regarding your purchase or need assistance, you can find our support channel directly within the app by going to Settings > Feedback. We provide dedicated, one-on-one human customer service for all of our paid users to help resolve any issues you may have. Please feel free to reach out to us there so we can assist you personally.
Doesnt use photos
Response from developer
Thank you for your honest feedback, and I'm truly sorry for the frustration you've experienced with the template not following your picture or prompt – especially after four attempts. We realize that previously, our templates did not allow you to modify the text or fully customize the visual elements, which is why your specific instructions (like the USA jersey and scoreboard) were not being applied. I'm happy to inform you that we have just released an updated version (submitted yesterday) that now supports text changes within templates, so you can edit the wording and better control the output. We would love for you to give it another try. As a goodwill gesture, please contact our support team through the in‑app "Feedback" channel, and we will compensate you with extra credits for the failed attempts. I understand you're considering a refund after using your current credits, but I hope you'll give our improved version a chance first. We're committed to doing better, and your feedback has directly helped us make this improvement. Thank you again for your patience and for helping us improve. Please reach out – we're here to help.
Garbage
To make matters worse, billing is handled through a third party, and I’ve been trying to get a refund for over a month with no success. There appears to be no responsive customer support or clear way to contact anyone for help.
Based on my experience, I feel this app is not worth the money. Save yourself the frustration and look elsewhere.
Response from developer
Thank you for your detailed feedback, and I'm truly sorry to hear about your frustrating experience with Filmit AI. I completely understand why you feel disappointed—especially after purchasing credits, facing failed generations, and then struggling to get a refund. Let me clarify how our credit system works: credits are deducted only when a video is successfully generated. If a generation fails (e.g., due to a connection timeout or system error), the credits are automatically returned to your account. However, if you use the "re-edit" feature, that counts as a new generation request and will consume credits again. The quality can vary depending on the prompt and the model's interpretation. Regarding customer support: we do have a dedicated support team, and the most direct way to reach us is through the in-app "Feedback" section. That channel is monitored regularly, and our agents can assist you with specific issues, including checking your credit logs or helping with prompt optimization. As for your refund request—since all payments are processed through the app store (Apple or Google), we are unable to issue refunds directly from our side. If you've been trying for over a month without success, I would recommend contacting the store's support again and providing your purchase receipt. Additionally, if you share your purchase details with us via the in-app feedback, we can help verify the transaction and may be able to provide supporting information to the store if needed. I know this doesn't resolve the refund delay, and I'm sincerely sorry for that. We value your feedback and will use it to improve both our app and support processes. If you're willing to give us another chance, we'd be happy to assist you directly through the feedback channel. Thank you for your honesty, and I hope we can make things right.
