Works, then doesn’t
Response from developer
Hi there, Sorry the result didn’t keep your face consistently and felt more like a crop than real AI. Please reach out through in-app feedback — we’ll review and update the template, and we’re happy to help you from there. Thanks for letting us know.
Geld Geld Geld
Response from developer
Hallo, vielen Dank für Ihr Feedback — das können wir gut nachvollziehen. Sie können die App zuerst mit kostenlosen Credits (z. B. über das tägliche Check-in) ausprobieren, ohne direkt etwas kaufen zu müssen. So sehen Sie, wie Templates und Generierung funktionieren. Falls Sie Fragen haben oder etwas unklar ist, melden Sie sich gerne über das Feedback in der App — wir helfen Ihnen weiter.
Absolut Grottenschlecht
Response from developer
Hallo, das tut uns leid, dass die Ergebnisse Sie enttäuscht haben und Sie sich in den Videos nicht wiedererkannt haben. Für zahlende Nutzer bieten wir eine Kompensation an. Wie bei vielen KI-Tools kann es leider vorkommen, dass Gesichter nicht immer treu bleiben — deshalb möchten wir mit einer grundlegenden Absicherung unterstützen. Unsere Modelle sind bewusst leistungsstärker gewählt, um möglichst cineastische Ergebnisse zu ermöglichen; das bedeutet jedoch auch höhere Kosten. Bitte melden Sie sich über das Feedback in der App bei uns — wir helfen Ihnen gerne weiter.
No help
Response from developer
Hi there, We’re sorry you felt unsupported — that’s not the experience we want. Please contact us in the app: Mine → profile avatar → Settings → Feedback. Double-check that the email you submit is correct, and that your inbox accepts messages from unfamiliar senders. We usually reply within 2–3 days. We’re happy to help once we hear from you there.
I absolutely love Filmit AI!
Response from developer
Thank you so much for the kind review! We’re thrilled that Movie Templates, AI Studio, and especially Video Extend are helping you bring your ideas to life so smoothly. Happy creating — and if you ever need anything, we’re here in in-app feedback!
Not worth it
Response from developer
Hi there, Thanks for your feedback. Video credit costs vary by generation quality and the template or feature you choose — higher-cost options use more credits, so weekly or monthly credits may cover fewer clips. If you’d like help picking lower-cost options that fit your balance, please reach out through in-app feedback — we’re happy to guide you.
Can’t use free credits
Response from developer
Hi there, Thanks for your feedback. We’ve carefully checked the credit system — free check-in credits work for both free and paid users. Some templates or features are members-only, which can look like you’re being asked to buy. If anything still seems off, please contact us through in-app feedback and we’ll help sort it out.
This is a scam!!!!
Response from developer
Hi there, Sorry you’re stuck after buying credits. Sometimes purchased credits take a moment to appear. Please try restarting the app or logging out and back in. If your balance still doesn’t update, contact us through in-app feedback with a screenshot of your receipt — we’ll help get your credits added right away.
Scam of credits and my money out of my pocket
Response from developer
Hi there, Sorry you had such a frustrating experience — we take this seriously. We do have a full credit system. A “timeout” message can appear if you left the app and it took longer to pull your results from the server when you came back — the generation may still have completed successfully. Please contact us through in-app feedback. We’ll guide you through it and can compensate credits if needed. Also, please update to the latest version so you can see a detailed credit history. We’re here to help sort this out.
Sucks. 😡
Response from developer
Hello, We're very sorry that your experience wasn't what you expected and that the faces appeared distorted. For paid users, we have a support team that can offer credit compensation and guidance on how to improve your generations. You can contact us through the feedback channel in Settings—we'd be happy to help. Thank you for your feedback!
I want my money back
Response from developer
Thank you for contacting us. If you have any questions regarding your purchase or need assistance, you can find our support channel directly within the app by going to Settings > Feedback. We provide dedicated, one-on-one human customer service for all of our paid users to help resolve any issues you may have. Please feel free to reach out to us there so we can assist you personally.
Doesnt use photos
Response from developer
Thank you for your honest feedback, and I'm truly sorry for the frustration you've experienced with the template not following your picture or prompt – especially after four attempts. We realize that previously, our templates did not allow you to modify the text or fully customize the visual elements, which is why your specific instructions (like the USA jersey and scoreboard) were not being applied. I'm happy to inform you that we have just released an updated version (submitted yesterday) that now supports text changes within templates, so you can edit the wording and better control the output. We would love for you to give it another try. As a goodwill gesture, please contact our support team through the in‑app "Feedback" channel, and we will compensate you with extra credits for the failed attempts. I understand you're considering a refund after using your current credits, but I hope you'll give our improved version a chance first. We're committed to doing better, and your feedback has directly helped us make this improvement. Thank you again for your patience and for helping us improve. Please reach out – we're here to help.
Garbage
To make matters worse, billing is handled through a third party, and I’ve been trying to get a refund for over a month with no success. There appears to be no responsive customer support or clear way to contact anyone for help.
Based on my experience, I feel this app is not worth the money. Save yourself the frustration and look elsewhere.
Response from developer
Thank you for your detailed feedback, and I'm truly sorry to hear about your frustrating experience with Filmit AI. I completely understand why you feel disappointed—especially after purchasing credits, facing failed generations, and then struggling to get a refund. Let me clarify how our credit system works: credits are deducted only when a video is successfully generated. If a generation fails (e.g., due to a connection timeout or system error), the credits are automatically returned to your account. However, if you use the "re-edit" feature, that counts as a new generation request and will consume credits again. The quality can vary depending on the prompt and the model's interpretation. Regarding customer support: we do have a dedicated support team, and the most direct way to reach us is through the in-app "Feedback" section. That channel is monitored regularly, and our agents can assist you with specific issues, including checking your credit logs or helping with prompt optimization. As for your refund request—since all payments are processed through the app store (Apple or Google), we are unable to issue refunds directly from our side. If you've been trying for over a month without success, I would recommend contacting the store's support again and providing your purchase receipt. Additionally, if you share your purchase details with us via the in-app feedback, we can help verify the transaction and may be able to provide supporting information to the store if needed. I know this doesn't resolve the refund delay, and I'm sincerely sorry for that. We value your feedback and will use it to improve both our app and support processes. If you're willing to give us another chance, we'd be happy to assist you directly through the feedback channel. Thank you for your honesty, and I hope we can make things right.
Not worth it
Response from developer
Thank you for your honest feedback, and I’m really sorry to hear that the videos didn’t meet your expectations — especially when the people in the final output don’t resemble the photos you uploaded. I completely understand why you feel the price isn’t worth it. Just to let you know: we do have a credit compensation mechanism for cases where the generation quality is poor or the result is clearly off. If you submit your issue through the in‑app “Feedback” channel, our team will review it and may offer you a credit refund for the failed or unsatisfactory attempts. Additionally, we have professional template trainers who can guide you step by step to improve your results. They can help adjust your prompts, refine your photo choices, and suggest better settings — many users find this makes a real difference. We truly appreciate your feedback and hope you’ll give us another chance to help you get better results. Please reach out through the app’s feedback section, and we’ll be happy to assist.
Deceiving app
Response from developer
Thank you for reaching out, and we're truly sorry to hear that the videos you created didn't turn out as expected. We completely understand your frustration—especially after purchasing a yearly subscription. We want to let you know that every paid subscription comes with dedicated after-sales support, including access to our template training specialists. Have you had a chance to connect with them yet? They are professionally trained to help you adjust settings, choose the right templates, and fine-tune your inputs to achieve results that match your photo much more closely. Please don't feel like you've lost out—we're here to make sure you get the value you deserve. We strongly recommend reaching out to our support team through Me → Settings → Feedback in the app. They will personally guide you through the process and help improve your results before you consider giving up on the app. Regarding your refund request and cancellation—since all payments are processed through Apple's App Store, we are unable to process refunds directly. However, you can cancel your subscription at any time through your Apple ID settings to prevent future renewals. If you need assistance with the cancellation steps, our support team would be happy to guide you. But before you go, please give our specialists a chance to help you—they've turned around many similar cases and we believe they can do the same for you. We truly value you as a user and want to turn this experience around. Please don't hesitate to contact us—we're here for you.
No Audio
Response from developer
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that even with clear photos, the face transformation results didn't meet your expectations. We understand how disappointing this can be, and we want to make things right for you. All our models are carefully selected from the best currently available on the market, and they typically deliver high-quality results. However, we realize that in some cases, the output may not align with what users expect—and when that happens, we want to help. We would kindly suggest that you reach out to our support team directly through the Me → Settings → Feedback section in the app. Our agents will attend to your case personally, provide one-on-one guidance, and—if appropriate—offer compensation as a goodwill gesture for the inconvenience. Please rest assured that we take every case seriously and are committed to improving your experience with PhotoRevive. We look forward to resolving this for you.
Don’t but
Response from developer
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that even with clear photos, the face transformation results didn't meet your expectations. We understand how disappointing this can be, and we want to make things right for you. All our models are carefully selected from the best currently available on the market, and they typically deliver high-quality results. However, we realize that in some cases, the output may not align with what users expect—and when that happens, we want to help. We would kindly suggest that you reach out to our support team directly through the Me → Settings → Feedback section in the app. Our agents will attend to your case personally, provide one-on-one guidance, and—if appropriate—offer compensation as a goodwill gesture for the inconvenience. Please rest assured that we take every case seriously and are committed to improving your experience with PhotoRevive. We look forward to resolving this for you.
Bad!!!
Response from developer
Thank you for reaching out, and we sincerely apologize for the crashes you've experienced while using our app. We completely understand how frustrating it must be to lose credits—especially when you've paid for them. We want to reassure you that when a generation fails or the app crashes during the process, your credits are automatically returned to your account. However, we've noticed that there can sometimes be a slight delay before the refunded credits appear in your balance. Please allow a little time, and you should see them restored. That said, we take stability issues very seriously. To help us investigate and resolve the crashes you encountered, we kindly suggest reaching out to our support team through Me → Settings → Feedback in the app. They can check your account history, confirm your credit balance, and ensure that any lost credits are properly returned. We're continuously working to improve our app's performance, and your feedback is invaluable in helping us identify and fix bugs. Please give us a chance to make things right—we don't want you to feel like your money was wasted. We look forward to assisting you personally.
No good
Response from developer
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that even with clear photos, the face transformation results didn't meet your expectations. We understand how disappointing this can be, and we want to make things right for you. All our models are carefully selected from the best currently available on the market, and they typically deliver high-quality results. However, we realize that in some cases, the output may not align with what users expect—and when that happens, we want to help. We would kindly suggest that you reach out to our support team directly through the Me → Settings → Feedback section in the app. Our agents will attend to your case personally, provide one-on-one guidance, and—if appropriate—offer compensation as a goodwill gesture for the inconvenience. Please rest assured that we take every case seriously and are committed to improving your experience with PhotoRevive. We look forward to resolving this for you.
Awful
Response from developer
Thank you for reaching out, and we're truly sorry to hear that the videos you created didn't turn out as expected. We completely understand your frustration—especially after purchasing a yearly subscription. We want to let you know that every paid subscription comes with dedicated after-sales support, including access to our template training specialists. Have you had a chance to connect with them yet? They are professionally trained to help you adjust settings, choose the right templates, and fine-tune your inputs to achieve results that match your photo much more closely. Please don't feel like you've lost out—we're here to make sure you get the value you deserve. We strongly recommend reaching out to our support team through Me → Settings → Feedback in the app. They will personally guide you through the process and help improve your results before you consider giving up on the app. Regarding your refund request and cancellation—since all payments are processed through Apple's App Store, we are unable to process refunds directly. However, you can cancel your subscription at any time through your Apple ID settings to prevent future renewals. If you need assistance with the cancellation steps, our support team would be happy to guide you. But before you go, please give our specialists a chance to help you—they've turned around many similar cases and we believe they can do the same for you. We truly value you as a user and want to turn this experience around. Please don't hesitate to contact us—we're here for you.