Fraudulent debit card charges
Response from developer
Hi Yency, I am sorry to hear about your experience. Please know that all transactions are processed directly by Apple and cannot occur without your explicit authorization via FaceID, TouchID, or your passcode. Please reach out to us at ios_feedback@avirise.site so we can look into these details and help resolve this for you. Best, Sarah
Bug
Thank you so much for the new update and for creating such a great app!
I wanted to report a bug that has recently appeared in Conversation Mode. When I press the "Start" button, the screen briefly changes to the loading/processing state (like it's preparing), but then it immediately reverts back to the "Start" button and doesn't begin the session.
Could you please look into this issue?
Thanks again for your hard work!
Best regards,
Need my money back
Disappointing update
Thank you for the update. However, I noticed that following the latest update, almost all features and options in the app have become paid.
This is very disappointing and frustrating for long-time users who rely on this app daily. Could you please explain the reason behind this sudden change? Making every feature paid has significantly impacted the usability of the app.
I look forward to hearing your explanation and hope you consider keeping some essential features free
Could not delete
History
Response from developer
Hello, Thank you for your feedback! We are glad to hear you are finding the app useful, but we apologize if you are having trouble locating your translation history. Please contact us at ios_feedback@avirise.site so we can assist you in finding your translation history and making the app even better. Best regards, Sarah
arnaque
Response from developer
Bonjour, Je suis vraiment désolé d'apprendre que vous avez eu une expérience aussi négative avec notre application. Je comprends votre frustration d'avoir été débité de manière inattendue. Techniquement, il est impossible pour l'application de prélever de l'argent sans votre confirmation explicite via votre identifiant Apple (Face ID / Touch ID / Mot de passe). Tous les paiements sont gérés directement par Apple. Si vous avez besoin d'aide pour gérer vos abonnements Apple, n'hésitez pas à nous contacter à ios_feedback@avirise.site. Cordialement, Jean
Arnaque
Response from developer
Bonjour, Je suis vraiment désolé d'apprendre que vous avez rencontré ce problème avec l'essai et le paiement de l'abonnement. Je comprends votre frustration. Il est important de savoir que les développeurs n'ont pas accès aux informations de paiement des utilisateurs. Tous les paiements sont gérés directement par Apple via votre identifiant Apple (Face ID, Touch ID ou mot de passe). Si vous avez besoin d'aide pour gérer vos abonnements Apple, n'hésitez pas à nous contacter à ios_feedback@avirise.site. Cordialement, Sophie
Cancel subscription
Not just garbage, but dangerous
Response from developer
Dear user, thank you for reporting this. We are deeply concerned and sincerely apologize for the distressing translation you encountered. This is a severe technical error (AI hallucination) that does not reflect our values. We have immediately escalated this case to our engineering and safety teams to audit our Hindi-to-English model and implement urgent filters to prevent such outputs. We take AI bias and safety with the utmost seriousness. Please contact us at ios_feedback@avirise.site with the original Hindi text so we can prioritize a fix for this specific linguistic pattern. We are committed to making our app safe for everyone.
Experience
Makes claims it cannot support
Response from developer
Hello Xcdvjj, Thank you for your review. I'm sorry to hear that the app doesn't support Cantonese as you expected. Could you please provide more details about what specific features or claims led you to believe Cantonese would be supported? This will help us understand the issue better and improve the app. Please feel free to contact us at ios_feedback@avirise.site for further assistance. Best regards, Emily
Beware
Poor service
Response from developer
Hello Irritated in Arizona, I'm very sorry to hear about the trouble you're having with unsubscribing. That definitely doesn't sound like a good experience! I understand your frustration with the lack of an unsubscribe option within the app. To clarify, all subscriptions are managed directly through your Apple ID in your phone’s settings, not within the app itself. If you're still having trouble, please reach out to us at ios_feedback@avirise.site and we'll do our best to guide you through the process. Best regards, Mark.
환불요청
Response from developer
안녕하세요, 아둠님! 환불 관련해서 불편을 드려 죄송합니다. 구매 옵션 선택에 오류가 있으셨다니 안타깝네요. 저희 앱 내에서는 직접적인 환불 처리가 불가능합니다. 번거로우시겠지만 ios_feedback@avirise.site 으로 문의해주시면 환불 절차에 대해 자세히 안내해 드리겠습니다. 빠른 해결을 위해 최선을 다하겠습니다. 감사합니다! 친절하게, 엘리자베스 드림
Didn’t work well
Gh
Response from developer
Hello Bcoddgp! We are so glad to hear that you are enjoying our app! 😊 It’s reviews like yours that keep us motivated. Thank you for your support! Have a great day! Best regards, David.
