AiDEA
Smart Customer Engagement
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About
AiDEA is the evolution of Customer Relationship Management (CRM), where AI is the foundation that powers operational and analytical solutions based on Microsoft Dynamics 365®, with the goal of revolutionizing the working model of Pharma & Life Science markets.
Leveraging strong data integration capabilities and thanks to its intuitive interface and built-in AI, AiDEA allows a flawless multichannel execution by providing proactive contextual insights and suggestions to the in-field teams
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What's New in AiDEA
1.24.0
October 21, 2026
- Refreshed Contact and Account lists: a new card layout that is easier to scan, in both light and dark mode. - Redesigned Announcements and Content Library: a more compact layout that is easier to browse on iPhone and iPad. - Quick search reset: clear the search bar with one tap. - New tools for visit preparation and compliance: including a pre-call summary, faster visit closure, event participation limits, automatic privacy emails and improved notes validation. - Bug fixes and performance improvements
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