The app is not useful
The app show nothing but every single ticket. No filters are available, and only the first 50 tickets are shown. Not sure if items my companies deployment that isn’t utilizing that feature or items just not very developed.
Free
About
Access your IT service desk requests on the go. Manage pending requests, update statuses, and communicate with users or IT teams from your mobile device. Open new requests with attachments and track their progress.
✓Access pending requests
✓Filter and search requests
✓Update request status
✓Respond to users
✓Open new requests with attachments
✓Track request progress
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What's New in HelpdeskAdvanced
3.0.76
March 19, 2026
Fixed an issue related to web views in the app
User reviews
Developer apps
FAQ
What is HelpdeskAdvanced Mobile?
HelpdeskAdvanced Mobile provides access to your IT Service Management requests anytime, anywhere. It allows both end-users and IT teams to manage requests, track progress, and communicate directly from their mobile devices.
What are the requirements to use HelpdeskAdvanced Mobile?
You must have HelpdeskAdvanced 10 installed and running to use the mobile version. More information can be found at www.pat.eu/helpdeskadvanced.
What features are available for IT team members?
IT team members can see pending requests, filter them by status or date, forward, change status, and close assigned requests. They can also respond directly to users.
What features are available for end-users?
End-users can view their pending requests, filter them by status or date, and open new requests from the Catalog Services. They can also upload images and documents and provide additional information to the help desk.
What devices does HelpdeskAdvanced Mobile support?
HelpdeskAdvanced Mobile is supported on iPhone, iPad, and iPod devices.
What languages are available for HelpdeskAdvanced Mobile?
The app is currently available in English and Italian. Spanish and French are coming soon.
How often is HelpdeskAdvanced Mobile updated?
The latest version is 3.0.76, and it was last updated on March 19, 2026. This indicates a relatively recent update schedule.
What is the user sentiment for HelpdeskAdvanced Mobile?
Based on the provided data, HelpdeskAdvanced Mobile has a rating of 1.0 stars from 1 rating, suggesting a very low user satisfaction score.
