HelpdeskAdvanced vs VentanaApp Service&Solving

HelpdeskAdvanced Mobile: IT Service Management Description: Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced The HelpdeskAdvanced Mobile capabilities depend on the profile: Features available for the internal user IT team. - See the list of pending requests - Filter requests based on status, date and other search parameters - Forward, change the status and close requests assigned - Respond to users Features available for the end-user. - See the list of their pending requests - Filter requests based on status, date and other search parameters - Open new requests from the Catalog Services with ability to upload images and documents from Photos - Answering to provide more information to help desk Languages: English, Italian, coming soon Spanish and French.

With VentanaApp by Ventana your work will be more simple, faster and easier. VentanaApp Service&Solving allows the Retailer to Organize, Manage and Check the maintenance and to request any kind of service for a Problem-Solving-No-Limits, in real time, whenever, wherever. The users: - Store Manager - District Manager - Area Manager - Maintenance Manager - Project Manager - Brand Manager - Retail Manager - Country Manager - Regional Manager With VentanaApp, anyone can submit their own Maintenance and Reactive Maintenance request, and performs his role as coordinator, controller or supervisor, and much more.