Not properly tested
Forces users to re register the user account but yet blocks the registration process when user enter the same email/phone number as previously registered for the 1.0 app- of coz user will use back the same phone and email! Your redundancy checking logic is flawed.
Using the previous login also thres an error saying email login has been disabled please login again.
Infinity loop of error.
Using the previous login also thres an error saying email login has been disabled please login again.
Infinity loop of error.
Show more
Frustrating experience!!!
Why are you forcing your customer to pay their bills via this App??!!!
Previously I had to repeatedly register my water bill account 4 times. The information is not transferred when you migrate to new app. Making me to give up using this rubbish app!
Now you are forcing me to pay my water bill via App. And I had to register my water bill account again, 5th times. Why are you making it hard for us to pay our bill? You will send a warning notice to cut water supply if we don’t make payment.
Previously I had to repeatedly register my water bill account 4 times. The information is not transferred when you migrate to new app. Making me to give up using this rubbish app!
Now you are forcing me to pay my water bill via App. And I had to register my water bill account again, 5th times. Why are you making it hard for us to pay our bill? You will send a warning notice to cut water supply if we don’t make payment.
Show more
Violating Rights
If we can pay bill with out account verification, why can't the account statement be sent to the tied profile email? In addition, your apps capability to scan mykad for verification is the worst compared to TOuch n Go, Settle and others. Who on earth give a green light for your KYC journey . meh. Again, back to the title, why do i need to be verified for the apps when Air Selangor has my associated email for the statement?
Show more
Worse update
Been using the previous version for years without any issue, infact one of the best utility app. This version really pushing my button, i have to register again with IC, and after registering, the apps cant recognise my IC no and request to use other ID. Like wht ID? Passport ? Military ID ? When i email them on the issue, they request picture of my IC back and front for verification. I'm trying to pay bill here, not applying for loan. For god sake 😡
Show more
Cant even setup my account
While im trying to register my account, i am stuck at the page of keying in my personal details like name, phone, etc. Frankly, nothing wrong with this process, but the best part is im unable to type those info as input method is provided. How the hell im going to input those info if the soft qwerty keyboard doesnt even pop up? Pls do a thorough review before launching any new apps. This is super frustrating and now im stuck.
Show more
Re-register but much better
The re registration was a bit of hassle but probably worth it to clean user info. After registration was good to use and fast. Like the interface and hoping to see more lifestyle stuff
App is good an intuitive. But…
App is good and intuitive. So much improvement. But when it comes to payment, everytime I need to key-in credit card number. So if I don’t have my wallet next to me, I will delay the payment. And when I am in a rush, I can’t pay it on the spot. Delay again.
Why can’t login?
I have register an account but keep fail to login. Please solve this issue ASAP. It was so irritating🤬
Account Problem
I used to pay for my parents bill too . Earlier app was easy. We can add as many Acc to pay the bill now it’s hard. It’s so dam difficult to even recreate your account and the new app is rubbish. At WhatsApp you only receive your own account bill what about the accounts that we used to pay. Air Selangor has made life more difficult-thank you for that then you charge late payment fee write. Sorry to say, your new system is totally ridiculous. You need to make it easier for people to use it.
Show more
Bad APP
This new app is really inconvenient!
First, the old app forces us to switch, but after downloading the new one, we still need to re-register. Very unfriendly.
Second, the accounts already registered in the old app are not automatically transferred. I have to manually find and add them again. I’m not managing just one account, and for some of them I don’t even have the hard copy anymore because it’s been too long. Now I have no way to retrieve those accounts.
This is very frustrating and makes users dislike the app even more.
First, the old app forces us to switch, but after downloading the new one, we still need to re-register. Very unfriendly.
Second, the accounts already registered in the old app are not automatically transferred. I have to manually find and add them again. I’m not managing just one account, and for some of them I don’t even have the hard copy anymore because it’s been too long. Now I have no way to retrieve those accounts.
This is very frustrating and makes users dislike the app even more.
Show more
Need to have good apps
Your apps not helping at all. I am staying outside Selangor but I pay water bills for my mum's house as well as my mum in law. But now your app asked me to register new profile which I did but its stuck at change new password which I did numerous time but unsucceed . I am afraid all info tjat I have key in the apps being erased.
Please ask and get help from TNB or other service providers IT how they operate their apps.
Please ask and get help from TNB or other service providers IT how they operate their apps.
Show more
After registered, verified, cannot login. Cannot use.
After registered, verified, still cannot login. Cannot use.
A masterpiece of incompetence
Congratulations to the Air Selangor development team - you’ve somehow managed to create an app so spectacularly broken that it makes me wonder if anyone involved has ever used technology before. This registration system is a brilliant example of how to alienate your entire existing user base in one fell swoop. Apparently, the rocket scientists behind this app decided that the best way to handle user migration is to simply pretend it doesn’t exist, leaving thousands of existing customers stranded with no way to access the new app.
The sheer genius of making it impossible to register with your IC, email, or phone number because it’s “already tied to your old account” is mind-blowing - clearly the solution is for users to get new government-issued IDs and phone numbers, right? The level of technical incompetence required to design a system this fundamentally broken is actually impressive in its own disturbing way. I’m genuinely curious if anyone tested this disaster before releasing it, or if the development team just threw it into the app store and hoped for the best. This isn’t just a bad app - it’s a monument to everything wrong with software development when basic logic takes a permanent vacation.
The sheer genius of making it impossible to register with your IC, email, or phone number because it’s “already tied to your old account” is mind-blowing - clearly the solution is for users to get new government-issued IDs and phone numbers, right? The level of technical incompetence required to design a system this fundamentally broken is actually impressive in its own disturbing way. I’m genuinely curious if anyone tested this disaster before releasing it, or if the development team just threw it into the app store and hoped for the best. This isn’t just a bad app - it’s a monument to everything wrong with software development when basic logic takes a permanent vacation.
Show more
Were qualified UX/UI designers who designed this horrible app
There is no care or thought put into the set up and use of this app. After creating a profile, it’s impossible to add your account.
If you already require NRIC, it should scan/get the account info and tag it to this profile.
I’m tech savvy and even then, have issues creating and adding my account number to this new app.
If you already require NRIC, it should scan/get the account info and tag it to this profile.
I’m tech savvy and even then, have issues creating and adding my account number to this new app.
Show more
Very bad
If your app isn't working, please quit. I've reported the issue through the app, but they say they haven't received it. I contacted customer service, but they can't resolve it. Is the issue you reported through the app not being received my fault or is it a technical issue on your part?
Enter IC number but the phone number and email not me. Unable to communicate with your customer service. Vomiting blood
Enter IC number but the phone number and email not me. Unable to communicate with your customer service. Vomiting blood
Show more
Worse
Try to register with new account. But when put a number phone, it show need to use another number. Do you think some or us have many phone numbers?? Now it forcing us to using this latest apps. Worse application
Now i cannot do anything. I not remember when the last time i pay the bills. I have no physical copy anymore. So how?????????
Now i cannot do anything. I not remember when the last time i pay the bills. I have no physical copy anymore. So how?????????
Show more
Total disappointment
Extremely poor execution. The fact that all registered accounts were deleted and we’re now expected to re-enter them manually shows that this app was launched without proper internal testing. Top management obviously never went through the user experience themselves. It’s unacceptable for a critical public utility service. Most of us don’t have the physical bills anymore—everything was digital! This is a step backward, not forward.
Show more
Very Poor App!
Everything went well during the first app. Not only they did not export data correctly but I can’t even register my account. There is always an error message saying “please verify your profile to add water account as account holder” even though I have verified my profile. Extremely Poor App! The worst! You should be improving, not getting worst instead!
Show more
Worst App. Your app reg like to apply a bloody housing home loan. With all these ID verification
12 words passwords, ID verification just for me to view and your bill.? You know what . I went through hundreds of failed front IC verifications saying that my details are not match even if I tried to used live camera captured photo, uploading my IC docs. Only back Ic verification was successful. What a horror experience for me just to view my monthly water usage.
Show more
Difficult to set up
My account and name correct but app can’t find match. It’s too difficult to just set up an account