Logging in
I do love this App, the fact I’ve got all my medical records & can order medication all from one location is brilliant. My only complaint is lately it won’t allow me to log in on the first attempt & I have to come off the App & the second attempt works fine, it’s a minor annoyance but could do with fixing
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Web developer refuses to take reports of faults
App showed my appointment at the WRONG TIME.
Rang the developer and the receptionist 1. Refused to speak to me “ we’re not allowed to”. 2. Refused to tell me how I could report the problem.
3. Said I’d have to report it to my doctor, and they’d report it to them(?) - of course my doctor said it’s nothing to do with them.
4. I pressed her to confer as to how I’d report the app error. She went off the phone, conferred and said they weren’t allowed to talk to me.
Won’t be using this app again and reporting this to the healthcare trust
Rang the developer and the receptionist 1. Refused to speak to me “ we’re not allowed to”. 2. Refused to tell me how I could report the problem.
3. Said I’d have to report it to my doctor, and they’d report it to them(?) - of course my doctor said it’s nothing to do with them.
4. I pressed her to confer as to how I’d report the app error. She went off the phone, conferred and said they weren’t allowed to talk to me.
Won’t be using this app again and reporting this to the healthcare trust
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Stopped working
It suddenly stopped working. Even though I'm online, it shows I'm not connected. It prompts me to change my password, but the change is still ineffective.
Next to useless
I don't need to use this to order prescriptions. I use a much better app provided by an online pharmacy. However, I do need to try to use it to book an appointment. That's where this app is next to useless. I know my surgery is closed at the weekend and has no appointments. Why not let me book a slot during the week? No, it just tells me no appointments are available when the surgery is closed, and that's next to useless, as I say.
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Search Hangs App
For ages now the search function spins and gets stuck so that you have to keep closing and logging back in again
Absolutely useless
Uselles
Terrible App
This app is praised for allowing us to see our records, test results and access to things as simple as bp measurements. I’ve had this app for around 2 years and nothing is being updated or recorded! I have bloods regularly yet the last record of it is June 25’
I’ve used the app to track prescriptions and while the app says: ready for collection with a barcode, the pharmacy has no record and I’m making unnecessary trips for routine meds. I can categorically say this is THEE WORST APP I’ve ever used
I’ve used the app to track prescriptions and while the app says: ready for collection with a barcode, the pharmacy has no record and I’m making unnecessary trips for routine meds. I can categorically say this is THEE WORST APP I’ve ever used
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Broken
Stopped working. Says not online when I am . Says to resolve change password then says cannot change password unless online. Genius.
Good app but repeat prescription system now flawed
This is a good app that saves me and the GP time. However, the surgery has put some of my meds on batch order so it is impossible for me to see when I can pick them up. I suspect, being a retired IT analyst, that some fields had to be reused and now don’t give the patient vital info. The date last issued and cannot order until dates are now meaningless.
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Appointments
Why has this app got book an appointment when you clearly can’t. All other aspects seem ok.
Repeat prescription
I have tried to order my repeat prescription and the ap will not allow me to click on the medication I require, I’ve logged out& back in, turned my phone off and then turned it back on as this sometimes helps & I’ve tried to update the app via the App Store, but still it will not allow me to access my medication requests. I’ve done my daughters without a problem, why isn’t it working? Please help
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Can not get online
Can not make even proper app this is shame .. having login issue
Login issues
Please fix the CONSTANT “There was a problem using Face ID” message that requires the app to be killed and restarted.
Can’t login
Can’t login, can’t change password, when I request a code to my email it doesn’t send anything. Awful app. Can’t access my data!
Cannot select dates
I cannot select certain dates - there is a bug in the app where dates do not appear on the scrolling list and cannot be selected - this is not because they aren’t available - the software displays blanks and the left/right arrows often do not function (on latest iOS)
Bugs bugs and more bugs
When you go to make an appointment, it won’t let you select the date and instead gives error message that no appointments on the current date it auto
picked for you
picked for you
Needs bugs fixed
This app is terrible and needs updating so that it works correctly, can’t pick dates for appointments, can’t scroll correctly, not very intuitive for user simplicity.
Lost data
An update. Panic as it wouldn’t use Faceid AND didn’t recognise my username/password. Logged on using the web app and same username/password recognised!! Logged back onto the app and all recognised. But still list records and no documents - same problem as another user. Still nothing from TPP - could it be a health centre problem? No idea as TTP won’t investigate.
Enrolled years ago and had decades of documents, graphs etc. one day got message saying ‘could not connect’. Now way to contact so emailed TPP and still no answer. Deleted app and downloaded and this time username and password accepted.
BUT only 1 years progress graphs AND NO documents.
Enrolled years ago and had decades of documents, graphs etc. one day got message saying ‘could not connect’. Now way to contact so emailed TPP and still no answer. Deleted app and downloaded and this time username and password accepted.
BUT only 1 years progress graphs AND NO documents.
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Fails to connect
Useless app. Says I am offline when I am not. Help says to download latest version. I have just installed the app.
Zero quality control why would I trust it with medical information.
Zero quality control why would I trust it with medical information.
Rubbish
Hate this app. Why not leave it with system online. It won’t let me sign in as keeps saying I’m offline when I’m not. Total waste of nhs money once again