Appointment refresh ?
I’ve found the app easy to use. Easier than the SystmOne beforehand. I’ve a question though which I can’t seem to pose in any other way - what ( if anything ) do I need to do to view newly added appointment slots the surgery has just added for patients to book ? My surgery is notoriously bad for its appointment availability and it’s always a race to get one, literally down to being uploaded one minute and gone the next ! So, do I have to e.g. close the app down and re-open it, browse a different day and then instantly come back to the date I’m looking to book, or simply stay on the day I’m looking to book and all new slots will appear before my very eyes. Cheers in advance 😊👍
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WiFi usage
Hi
I really do like this app as with really bad anxiety and being outside by myself I think it’s the best thing since sliced bread.
The only problem is you can only use it with only WiFi now and back when it was first in circulation you could look at your record and also book appointments but you can’t even do that now! I have problem’s with my phone connecting to my WiFi at times and it has happened when I’ve needed to order my medication. Can you try figure a way to put into place on you’re next update where you can use you’re own phone data to book’s appointment’s look at you’re notes and order repeat prescriptions.
Other than that I love it. I just get confused as to why you can’t understand why you can’t use your data to do these things in your app.
Thanks 😁
I really do like this app as with really bad anxiety and being outside by myself I think it’s the best thing since sliced bread.
The only problem is you can only use it with only WiFi now and back when it was first in circulation you could look at your record and also book appointments but you can’t even do that now! I have problem’s with my phone connecting to my WiFi at times and it has happened when I’ve needed to order my medication. Can you try figure a way to put into place on you’re next update where you can use you’re own phone data to book’s appointment’s look at you’re notes and order repeat prescriptions.
Other than that I love it. I just get confused as to why you can’t understand why you can’t use your data to do these things in your app.
Thanks 😁
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Excellent
I don’t understand all the negative reviews, because this app works perfectly for me on iPhone 13. I can see all individual test results going back decades, displayed in graph form so it is easy to compare past and present. All the blood chemistry and pathology results are there, with lots of historical data. It even shows the anticholinergenic cognitive burden score, a measure of the risk of cognitive decline caused by medication interactions. I guess somewhere along the line collaboration with gp surgeries or NHS is required for all features to work, and without that the app wouldn’t be of any use. But for me it is perfect.
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Terrible start
I signed up to the app as instructed and firstly there is the confusion as to do I use my existing NHS credentials, or do I creat an new log in. It is also not made clear what NHS/personal information will be “sucked” into the App. Having registered and requested a physio appointment, I received a message informing me that I had a questionnaire to complete in the App. Signed in and there is no form or message. I tried to create a message, but apparently that service does not subscribe to messaging and neither does my GP surgery!
After a good old telephone conversation with the relevant department I was given a time and date that someone will call me to compile the questionnaire and was informed that they are aware of issues with the App. So why has it been released for general use, if it has glitches? Do I keep it or bin it!!
After a good old telephone conversation with the relevant department I was given a time and date that someone will call me to compile the questionnaire and was informed that they are aware of issues with the App. So why has it been released for general use, if it has glitches? Do I keep it or bin it!!
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Long time user
I’ve had this app for years even before the surgeries got on board with it. It’s come a long way and only is as good as it is used by surgeries but nowadays I think it’s the norm as surgeries were told to get on board with modernising and moving away from records being “DOCTOR’S records” when in fact they’re patient records that doctors have privileges accessing. I have had critical illness and therefore it’s important I have access to my records and I use the messaging function to communicate with my GP instead of calling- I’ll add a note for her and she’ll get in touch and respond! Obviously that’s GP specific. I like that I can see consultations, check referrals are made, see old notes and immunisation dates. This denotes the need for paying for access to your own records for medical etc. Obviously use with caution in terms of sharing information! Love this app.
Only suggestion is; that it imported your information from apple health or watch etc
Only suggestion is; that it imported your information from apple health or watch etc
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Chronically, shockingly bad
Terrible, terrible design and interface. Hideous, useless. Trying to book GP appointments by accessing available dates - that are TINY on the screen, and arranged in a horizontal line that swipes past uncontrollably - the calendar just flies past before my eyes with dates vanishing as soon as I try to touch them. I have the most recent, updated version of the app on iPhone - yet trying to click on a given date is like juggling mercury. I’m in shock at how bad this is - there are available dates but THE APP WON’T LET ME CLICK ON THEM.
GP SURGERIES: you would be mad to use this. I’m relatively tech savvy, and I’m unable to use it. I hate to think how much stress this would bring to an older patient who is dependent on their GP services. Shocking.
GP SURGERIES: you would be mad to use this. I’m relatively tech savvy, and I’m unable to use it. I hate to think how much stress this would bring to an older patient who is dependent on their GP services. Shocking.
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What’s the point of an app that doesn’t work as advertised
Aside from the fact that I cannot access the entirety of my record, for some unknown reason, in the screenshots advertised on the profile , you apparently can have chats with your GPs, but when I try to book an appointment it just loads and after a few seconds a pop up message appears to inform me that there are no slots available on the day - not that I was able to scroll the calendar to see any availability, it just refers to the current date and then it just takes me back one step to select an organisation, again.
I would love to be able to access the chat feature, because it would make things a bit easier and comfortable for me. But it’s just a dream 😞
I would love to be able to access the chat feature, because it would make things a bit easier and comfortable for me. But it’s just a dream 😞
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Problem on older iPad
I’m trying to run the app on an older iPad but I can’t use it properly as it requires an update to continue online. The update won’t install on my older iOS. It suggests I install an earlier version but this is the one I’m already using which won’t let me go online. So I’m stuck in a loop and can’t request repeat medication or make a GP appointment.
Apps often become unusable on older hardware as developers take advantage of the features of newer versions of iOS. But in this case, when the app is trying to meet the health needs of a broad population, many of whom can’t afford the latest iPad, it seems counterproductive that it doesn’t work properly on older tablet.
Apps often become unusable on older hardware as developers take advantage of the features of newer versions of iOS. But in this case, when the app is trying to meet the health needs of a broad population, many of whom can’t afford the latest iPad, it seems counterproductive that it doesn’t work properly on older tablet.
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Really come a long way
When I first started using this app, years ago, it needed tweaking to say the least. Now (and for a long time now) the app is great to use, my Gp surgery now offer more access via the app. I’m able to check my medical records, vaccines (including childhood), pathology reports, order repeat prescriptions (all in one go! … originally you had to order each repeat individually, now you get little tick boxes so can do it without having to tediously tap your phone screen for five minutes to get a 30 second task completed), I can check appointments etc.
Overall I recommend the app, I guess my only suggestion is that maybe non tech savvy people won’t know how to work the multiple interfaces, so that group could do with a quick start guide to the app?
Overall I recommend the app, I guess my only suggestion is that maybe non tech savvy people won’t know how to work the multiple interfaces, so that group could do with a quick start guide to the app?
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Next to useless
With all the potential the app has, I can only order prescriptions. Not necessarily a bad thing as it saves the hassle of dealing with officious staff on the phone but without the app I could still get my scripts by using another app on my phone, spookily enough called 'Phone'
But when I have alerts for tests results I can't see them, which is more than annoying as I have regular Lithium level checks and recently an MRI test.
Whilst I can't see anything else other than the scripts option, I do understand that it's down to the staff at the surgery to enable the functionality I need, but I'm not going to waste my time explaining to them what they need to do. Especially when my GP doesn't even know what I'm talking about or the Lithium clinic are also unaware. Whilst it's unlikely I'm going to die from a Lithium overdose, it's still a nasty situation to be in and if they ask to see what I'm talking about, to me the app is pointless.
To top it all off the app is moaning at me saying I need to update. When I check the update, I need to update the o/s to update the app. Why? I've kept my o/s at this level deliberately. If it was a big jump to upgrade the o/s it might be worth it but not just one level.
I think I've explained fully why I consider the app pointless but that's not to say with proper publicity it couldn't be come one of those apps that are essential if you have contact with your GP's surgery on a regular basis. To achieve that is beyond my remit. But good luck with it.
But when I have alerts for tests results I can't see them, which is more than annoying as I have regular Lithium level checks and recently an MRI test.
Whilst I can't see anything else other than the scripts option, I do understand that it's down to the staff at the surgery to enable the functionality I need, but I'm not going to waste my time explaining to them what they need to do. Especially when my GP doesn't even know what I'm talking about or the Lithium clinic are also unaware. Whilst it's unlikely I'm going to die from a Lithium overdose, it's still a nasty situation to be in and if they ask to see what I'm talking about, to me the app is pointless.
To top it all off the app is moaning at me saying I need to update. When I check the update, I need to update the o/s to update the app. Why? I've kept my o/s at this level deliberately. If it was a big jump to upgrade the o/s it might be worth it but not just one level.
I think I've explained fully why I consider the app pointless but that's not to say with proper publicity it couldn't be come one of those apps that are essential if you have contact with your GP's surgery on a regular basis. To achieve that is beyond my remit. But good luck with it.
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Great App but falls down on Apple Data Integration
Covid has brought many challenges with monitoring health conditions which were routinely done at the GP practice. Since then there has been a push to use and record readings from reliable health devices. I purchased a Kardia 6L ECG, Apple Watch and Infofab SpiroHome for asthma care. These are quality products. I also input my temperature, blood oxygen and respiratory rate from digital devices into Apple Health. This provides a daily, weekly, monthly, quarterly and yearly progress view of my health that can be shared by printing from Apple health and scanning as a paper PDF to send to my GP or hospital consultant by email. All the apps and devices populate data in Apple Health.
Airmid automatically imports my blood pressure and respiratory rate to my health record on AirMid but leaves behind my temperature, blood oxygen, peak flow rate, heart rate which I can’t really understand why. When I wrote to TTP they referred me to my GP who don’t write the software. I spoke to Apple who were also puzzled.
There is a wealth of health data on Apple Health not just vital body stats. For example, the app contains ECGs in PDF, heart data. All this has to be manually entered on to the medical record add feature on AirMid.
You can manually input the data or add documents generated in Apple Health but AirMid does not go anywhere near far enough to import the data automatically. The doctor doesn’t get to the opportunity to spot a problem. The Apple data has a diagnostic opportunity or diagnostic pathway.
Is there a reason for this? The Care Exchange Patient Knows Best App does not facilitate any import of data. The lack of integration undermines remote monitoring of patients.
Airmid automatically imports my blood pressure and respiratory rate to my health record on AirMid but leaves behind my temperature, blood oxygen, peak flow rate, heart rate which I can’t really understand why. When I wrote to TTP they referred me to my GP who don’t write the software. I spoke to Apple who were also puzzled.
There is a wealth of health data on Apple Health not just vital body stats. For example, the app contains ECGs in PDF, heart data. All this has to be manually entered on to the medical record add feature on AirMid.
You can manually input the data or add documents generated in Apple Health but AirMid does not go anywhere near far enough to import the data automatically. The doctor doesn’t get to the opportunity to spot a problem. The Apple data has a diagnostic opportunity or diagnostic pathway.
Is there a reason for this? The Care Exchange Patient Knows Best App does not facilitate any import of data. The lack of integration undermines remote monitoring of patients.
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It’s on my phone but it’s not !
My GP recommended the app instead of the systmonline version so I installed it and it works pretty well but there’s no icon anywhere on the Home Screens where all the other apps icons appear. I can use it, update and everything else but there’s no icon anywhere. Can’t even uninstall and reinstall because it’s not visible to manage . Otherwise it works pretty well. I’d have to say though that typically of NHS IT systems it’s not joined up with many of the other systems. The Test and Trace Covid app? Nope, the order a test kit , Nope . Sorry but I work with SAP , everything under one roof , everything connects seamlessly. It’s really not hard, should be the vision,custom and practice- THE STRATEGY!!
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Great App; Shame GP’s Don’t Know About It!!
I think this is an absolutely fantastic app! It has some really great features built in that are perfect for the way the NHS is going - where it falls short is from my experience dealing with 2 GP practices and several community services (all using TPP SystmOne) that none of the GP’s know anything about it.
I had a conversation with a GP who happened to be the managing partner and asked him if he could see the various BP/Glucose readings I’d logged throughout the month and he had no clue what Airmid was, how to enable it on their system or how to access the records. He had no clue it was possible to message through the app, log your own data, complete questionnaires etc.
Basically, this app has so much potential but TPP really need to work with service users to encourage as many as possible to embrace the technology and features and set them up properly!
I had a conversation with a GP who happened to be the managing partner and asked him if he could see the various BP/Glucose readings I’d logged throughout the month and he had no clue what Airmid was, how to enable it on their system or how to access the records. He had no clue it was possible to message through the app, log your own data, complete questionnaires etc.
Basically, this app has so much potential but TPP really need to work with service users to encourage as many as possible to embrace the technology and features and set them up properly!
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Does the job but keeps locking up
My local surgery offered a web service some time ago but this was constantly out of action.
I came to this app after needing to order a repeat prescription and going via the web. This worked okay but was not that intuitive.
The app has slightly better navigation that the website. But could still be improved. It’s good however that I can manage other family members. For example to order prescriptions for my son.
However recently the app keeps locking up on the medication screen. This means I can scroll or click to order a repeat prescription. This didn’t happen when I first downloaded the app.
Restarting the app doesn’t always fix this. If this continues I will have to revert to ordering by phone.
Even when the app is working it’s no quicker to order online than phone the surgery’s orderline. It is slightly useful to see the prescription history. But as it’s now not working properly I think it’s a generous 3 star rating. I would probably not increase the rating if this is fixed as the app is a bit slow to load up and the layout and navigation could be improved.
I came to this app after needing to order a repeat prescription and going via the web. This worked okay but was not that intuitive.
The app has slightly better navigation that the website. But could still be improved. It’s good however that I can manage other family members. For example to order prescriptions for my son.
However recently the app keeps locking up on the medication screen. This means I can scroll or click to order a repeat prescription. This didn’t happen when I first downloaded the app.
Restarting the app doesn’t always fix this. If this continues I will have to revert to ordering by phone.
Even when the app is working it’s no quicker to order online than phone the surgery’s orderline. It is slightly useful to see the prescription history. But as it’s now not working properly I think it’s a generous 3 star rating. I would probably not increase the rating if this is fixed as the app is a bit slow to load up and the layout and navigation could be improved.
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So far so good, I will use this instead of systm online
Like other has said, it would be nice to have the request medication tab on the screen rather than the add allergy part. This can be ignored though. You don’t have to add anything. Should you choose, you can request your doc to see your whole record as it is so it’s not needed.
I do however like the fact though you can use other family members profiles (that you have access to on your account) without having to log out and log in as them like on the systm app previously. I also like the appointment reminder that is at the top of the screen. It seems you can also request different medication in one go like you can on a browser for systm but couldn’t do on the app. So that’s definitely better.
I do however like the fact though you can use other family members profiles (that you have access to on your account) without having to log out and log in as them like on the systm app previously. I also like the appointment reminder that is at the top of the screen. It seems you can also request different medication in one go like you can on a browser for systm but couldn’t do on the app. So that’s definitely better.
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Clearly a work in progress
Reasonable so far, but less intuitive than SystmOnline. Why for example was it necessary to add a custom shortcut just to to logoff?
Why can't the tiles on the homepage be rearranged by the user? I don't need to add a condition every time I open the app, usually I just need to order a repeat prescription. It would therefore be good to see the shortcuts at the top of the page and thus immediately visible when you open the app. Perhaps they could even move up a level so that the available options can be clearly shown together without having to scroll up and down repeatedly to see them. Not being a hypochondriac this app is only one of many that I might use occasionally, so having to spend time reminding myself of the navigation each time is a little trying.
Why can't the tiles on the homepage be rearranged by the user? I don't need to add a condition every time I open the app, usually I just need to order a repeat prescription. It would therefore be good to see the shortcuts at the top of the page and thus immediately visible when you open the app. Perhaps they could even move up a level so that the available options can be clearly shown together without having to scroll up and down repeatedly to see them. Not being a hypochondriac this app is only one of many that I might use occasionally, so having to spend time reminding myself of the navigation each time is a little trying.
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Lintonville Practice
I am able to order all my prescriptions and my medication is ready at chemist as requested. this was always not the case when ordering them by telephone, many of times I had been left days without medication because they have not received my request on voice machine. I am able to look at all my blood results and vaccinations I have had when I was a child. Also I am able to manage my health better due to access and monitor my progress especially with regard to knowing my cholesterol level ect... I have yet to try making appointments on line. I can only speak for the Lintonville Practice, but I am happy with what I can do up to now.
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Couldn’t successfully get into the app
I had a problem from the beginning because I tried to read the Privacy Policy. I found that in writing questions to the development team about the problems the app kept collapsing to the Home Screen.
This app has the appearance of being under developed, not tested by humans and managed by people who just “need an app” for the sake of having something to show investors.
I apologise if this is not the case but it is how it appears.
It’s not ready for release in my opinion and has that rushed feel about it that causes the problems that other apps by TCC have suffered, if you have a look they are attempts at the same thing and are rated lower. It appears they abandon apps which is not good practice either.
Good development takes time. It can sometimes lead to a problem when the driving force behind the development has no understanding of that fact.
It’s currently not useable for me. I don’t like the privacy policy and is not well written. The fact we are sharing very private personal information does not appear to have been taken into it. It’s a shame because if given a real chance and time by the company it’s an app that is much needed.
This app has the appearance of being under developed, not tested by humans and managed by people who just “need an app” for the sake of having something to show investors.
I apologise if this is not the case but it is how it appears.
It’s not ready for release in my opinion and has that rushed feel about it that causes the problems that other apps by TCC have suffered, if you have a look they are attempts at the same thing and are rated lower. It appears they abandon apps which is not good practice either.
Good development takes time. It can sometimes lead to a problem when the driving force behind the development has no understanding of that fact.
It’s currently not useable for me. I don’t like the privacy policy and is not well written. The fact we are sharing very private personal information does not appear to have been taken into it. It’s a shame because if given a real chance and time by the company it’s an app that is much needed.
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Response from developer
Hi, thanks for your review. We are taking all the feedback into consideration when planning our next updates for the app. We recently pushed out some updates and there will be another one soon. Hopefully you will start to see these improvements. If you have some specific issues regarding the Privacy Policy, then I would ask that you send them to us directly, you can do this by using the Send Feedback feature in the app. Thanks!
Far too many glitches - would be 5 star if worked.
First of all I should stress that I love the potential of what this app can do. It is packed with features that would be super helpful if the app worked properly. Was this beta tested before release? The most annoying but obvious glitches are frequent and unexpected app closures which dump you back to your phones home screen and forces the user to reopen the app and login with the password (especially when trying to order a repeat prescription I eventually gave up and reverted to the System One website), app notifications that will not dismiss even after pressing dismiss all and the inability to use Face ID to secure the app resulting in the user having to login with a password (Is the app may be using an older protocol to enable Touch ID login that is not compatible with Face ID login? as I have this issue with an app my company uses that the devs haven’t updated in years).
On the whole this will be a great app once all the bugs are worked through and local GP clinics choose to implement all the features.
On the whole this will be a great app once all the bugs are worked through and local GP clinics choose to implement all the features.
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Response from developer
Hi, thank you for your feedback. We are continuing to improve our app with new features as well as bug fixes. Please keep your app updated to get most up-to-date improvements. The app notifications in general can be dismissed but we have put in a permanent notification for COVID-19 advice. We want this information to always be available to our users therefore cannot be dismissed. In our latest version, we have introduced FaceID for sign-in.
Good but various glitches?
My Dexcom G6 five minute readings get updated in Apple Health with a delay of about three hours. When these get imported into this App the readings appear to all get lumped together with the date and time set to the time of import thus making their import useless. The Apple Health App shows the readings perfectly. 🙂
Trying to send feedback on this resulted in a message saying no email on my device. This is incorrect, I am using Airmail for iOS.
The use Face-Id button in Settings won’t allow me to turn it on for my iPhone XS Max, so I have to use my userid/password.
Review would have been 5 ⭐️ otherwise. 🙂
Trying to send feedback on this resulted in a message saying no email on my device. This is incorrect, I am using Airmail for iOS.
The use Face-Id button in Settings won’t allow me to turn it on for my iPhone XS Max, so I have to use my userid/password.
Review would have been 5 ⭐️ otherwise. 🙂
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Response from developer
Hi, Thank you for your feedback. We have not seen the issue with data import before so it will help us a lot if you can provide us with some screenshots of examples from your device. If you are happy to do so, please send these to appenquiries@tpp-uk.com so we can investigate this further for you. We use the email account set up on your device. This is set up on your phone in Settings>Passwords & Accounts>Add Account>Other>Add Mail Account. Usually for users using the in-built Mail app this would have been set up without more interaction but will require configuration for users opting for other mail apps like yourself. We are looking at improving the send feedback process so it should be less of a problem in the future. In the meantime please configure the mail account to send feedback or send manually to appenquiries@tpp-uk.com if you require any support. FaceID is now available in our latest version. Please update to the new version to get the new features.