Logging in
I do love this App, the fact I’ve got all my medical records & can order medication all from one location is brilliant. My only complaint is lately it won’t allow me to log in on the first attempt & I have to come off the App & the second attempt works fine, it’s a minor annoyance but could do with fixing
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Web developer refuses to take reports of faults
App showed my appointment at the WRONG TIME.
Rang the developer and the receptionist 1. Refused to speak to me “ we’re not allowed to”. 2. Refused to tell me how I could report the problem.
3. Said I’d have to report it to my doctor, and they’d report it to them(?) - of course my doctor said it’s nothing to do with them.
4. I pressed her to confer as to how I’d report the app error. She went off the phone, conferred and said they weren’t allowed to talk to me.
Won’t be using this app again and reporting this to the healthcare trust
Rang the developer and the receptionist 1. Refused to speak to me “ we’re not allowed to”. 2. Refused to tell me how I could report the problem.
3. Said I’d have to report it to my doctor, and they’d report it to them(?) - of course my doctor said it’s nothing to do with them.
4. I pressed her to confer as to how I’d report the app error. She went off the phone, conferred and said they weren’t allowed to talk to me.
Won’t be using this app again and reporting this to the healthcare trust
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Stopped working
It suddenly stopped working. Even though I'm online, it shows I'm not connected. It prompts me to change my password, but the change is still ineffective.
Next to useless
I don't need to use this to order prescriptions. I use a much better app provided by an online pharmacy. However, I do need to try to use it to book an appointment. That's where this app is next to useless. I know my surgery is closed at the weekend and has no appointments. Why not let me book a slot during the week? No, it just tells me no appointments are available when the surgery is closed, and that's next to useless, as I say.
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Search Hangs App
For ages now the search function spins and gets stuck so that you have to keep closing and logging back in again
