Better than nothing
And there is now way that Airmid or Systmonline will accept contact from NHS patients I’m just hoping that they read feedback on here an do something about it. There a number of things I don’t like about Airmid compared with Patient Access, you can only properly use the app on your phone. When you try to see it on a big screen it doesn’t work as well and like someone else said you need eyes like a hawk to read the very grey text. Am I wrong in thinking that most of the users will be regular visitors to GP/hospital and perhaps generally old and therefore not as good with ‘tech’ as younger people who won’t be using this app as much anyway? One thing that has really infuriated me recently is when you try to search the ‘full record’. If you’re old the record goes back decades so scrolling back makes your thumb ache. Once you think you’ve got to the document you were looking for in say 2017 and click on the red down arrow to view and find it isn’t the correct one when you press the back button, instead of returning you to your last scrolled position on the timeline, the app completely refreshesv”Full Record" view and defaults straight back to the present day. So you have to start all over!!! In summary, there’s lots there to see, the ‘Full record reminds me of a big pile of papers going back years, gas bills, council tax bills, electricity, credit card statements. All in chronological order, but where you’ve got 40 years worth you lose the will to live trying to find a specific document. The app could be better.
Show more
Logging in
I do love this App, the fact I’ve got all my medical records & can order medication all from one location is brilliant. My only complaint is lately it won’t allow me to log in on the first attempt & I have to come off the App & the second attempt works fine, it’s a minor annoyance but could do with fixing
Show more
Web developer refuses to take reports of faults
App showed my appointment at the WRONG TIME.
Rang the developer and the receptionist 1. Refused to speak to me “ we’re not allowed to”. 2. Refused to tell me how I could report the problem.
3. Said I’d have to report it to my doctor, and they’d report it to them(?) - of course my doctor said it’s nothing to do with them.
4. I pressed her to confer as to how I’d report the app error. She went off the phone, conferred and said they weren’t allowed to talk to me.
Won’t be using this app again and reporting this to the healthcare trust
Rang the developer and the receptionist 1. Refused to speak to me “ we’re not allowed to”. 2. Refused to tell me how I could report the problem.
3. Said I’d have to report it to my doctor, and they’d report it to them(?) - of course my doctor said it’s nothing to do with them.
4. I pressed her to confer as to how I’d report the app error. She went off the phone, conferred and said they weren’t allowed to talk to me.
Won’t be using this app again and reporting this to the healthcare trust
Show more
Stopped working
It suddenly stopped working. Even though I'm online, it shows I'm not connected. It prompts me to change my password, but the change is still ineffective.
Next to useless
I don't need to use this to order prescriptions. I use a much better app provided by an online pharmacy. However, I do need to try to use it to book an appointment. That's where this app is next to useless. I know my surgery is closed at the weekend and has no appointments. Why not let me book a slot during the week? No, it just tells me no appointments are available when the surgery is closed, and that's next to useless, as I say.
Show more
