Terrible UI and UX
Both this product and “Systmonline”. No customer service, confusing naming / URLs. Product lines are awkwardly embedded into NHS sites making it difficult to know what to use and when. They are obviously only serving the contracted customer, not the user base.
Archaic user interface
Apparently there was very little attention given to ease of use when this app was written (17 years ago!!). It is truly terrible. No ability to edit entered text. Navigation between functions is clumsy , inconsistent and entirely non intuitive.
It seems to have been developed mainly with clinicians in mind - not the patients.
Also, there is a complete absence of customer support. Emailing to the company merely returns an automatic reply that basically says “don’t call us”.
I had to give up when I found the app did not even recognize a UK location for the patient.
It seems to have been developed mainly with clinicians in mind - not the patients.
Also, there is a complete absence of customer support. Emailing to the company merely returns an automatic reply that basically says “don’t call us”.
I had to give up when I found the app did not even recognize a UK location for the patient.
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