Mask firmware doesn’t get updated
It always throws an error while updating firmware, connection and sync issues. Product is good but app is equally bad.
Minus stars if I could
Concept is amazing application is a nightmare. Won’t record data correctly and tried to replace filter in app and it would not let me. Normal troubleshooting before coming here I learned if you remove app and reinstall now you can set the app up like new just stuck on entering phone number in setup. Very very frustrating!
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Can’t register and start tracking
I got this mask and tried signing up with the app. It won’t let me past the first screen where it asks for my phone number so the entire app and mask are essentially useless - may as well get a normal mask since none of the smart features are available.
Poor customer service and dead upon arrival
Multiple attempts to reach customer service. After a long wait product arrived with a dead battery that I had to find on Amazon.
Halo mask doesn't connect to phone
Halo sensor won't connect. filter QR code didn't work. terrible. great mask tho, just not a smart mask.
Unusable App
Literally can’t even complete the initial, and mandatory, action when opening the app for the first time. After entering my phone number (why this data is required makes no sense in the first place) and clicking Continue, nothing happens. No verification code is sent, no status changes in the app, and the screen doesn’t progress to the next step in the signup flow. This app and product is legitimately useless in its current state. Please correct ASAP so we didn’t spend $100 on a KN95 mask with a useless battery attached…
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Needs updates, app forgotten!!!!!!
It’s a great mask, very secure and comfy BUT…. it needs a lot of updates in the active mode.., where in the gym, yoga, Hiit, etc… modes??? I hope it’s updated soon.. cause it has t been updated over 10 months!! This app is forgotten!!!
App doesn’t work
I can’t even get started with this. The app is not sending codes via text. What a waste of money and time. Now I only have a regular mask. What a waste of money and time
App is horrible
App doesn’t let me register , just spent 100$ for nothing . should’ve just bought a regular mask
What a disaster
They should open source this app in the hopes that someone can make a reasonable one. Basically nothing about it works.
App not updating
App stopped updating when it’s time to switch out the mask. No matter how many times sync time to replace does not change.
Airpop
It’s not working. I did try send code to text. It’s failed
Location accuracy and searching location
I’ve noticed that no matter what area you search in the US you cannot get the right or the location does not exist? So why have a location or gps location tracking? My town/city does not pop up in location as “nothing found” however the only one that do show is everything in China…? Come on now, please update this as soon as possible. I’ll be keeping this one as a one star until this is fixed.
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App No Longer Works
It is no longer possible to “replace” a filter in the app. Removing and reinstalling the app puts you in a worse place: it will not even act on the phone number you enter for initial registration. Perhaps with the improving COVID situation, the developers are heading for the hills on this one, or see the writing on the wall? 😀
Update: (2 Sep 2021) The function to replace a filter has been fixed. However, you now cannot update the app with data collected from the sensor. This is the primary function of the app! Several weeks and no fix for this? I wonder what troubleshooting nightmare they are unnecessarily putting new buyers through, in order to cover their lack of ability to fix their own app?
Update: (2 Sep 2021) The function to replace a filter has been fixed. However, you now cannot update the app with data collected from the sensor. This is the primary function of the app! Several weeks and no fix for this? I wonder what troubleshooting nightmare they are unnecessarily putting new buyers through, in order to cover their lack of ability to fix their own app?
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Can’t even get started.
The app won’t allow you to create an account due to their system not sending confirmation codes. I’ll be returning everything from the company.
The customer service tries to be helpful
The customer service attempts to be helpful. As others have said, you weren’t able to replace the filter within the app. It got fixed but sensor can’t be updated from phone and even with numerous emails with detailed info and pictures, I still get the “did you try the new app”? I did and if I’m still submitting pics and detailed information it is because there is still a problem. The app can use some QA since there are plenty of typos and non-localized text that hasn’t been translated properly.
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App crashes intermittently
Poor user experience. App does not maintain connection to the mask. Lighting configuration doesn’t not persist consistently.
Almost perfect.
The initial pairing took many tries, but after paired it works well. Recently the “time since last synced” has sometimes been showing Asian characters instead of Arabic numerals, which is technically a bug but doesn’t impact use at all. The time since last synced number is now consistently wrong.
