Customers are not always right
The review process is against the Tasker. When going to a job where the customer has confirmed that they have the right parts, which turns out to be incorrect. You then Help them and get the correct parts. They try and blame you for wasting their time, when in fact they lied about having the correct parts. A Tasker gives a good review thinking the customer understood, but they give you a negative feedback. And airtasker sides with the customer without knowing the full context. And the fees are too high.
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Never disappoint
I had this app for over 2 years and I must admit it’s still the best of the best on terms of searching for the best local service from cleaning etc! Hope it continues for long!
Run
Predatory fee structure and terrible refund process. The fees were insane and when the tasker failed to complete the job, getting my money back was unnecessary slow and difficult. Instead of just refunding me, airtasker returned the money as “credits” forcing me to go through yet another process to have the money returned to my actual back account…of course this is all minus the $19.95 fee 🙄. They’ve had the last chance off me they’ll ever get, the app is being deleted never to return.
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Jobs
Great app for doing things you know how to do and get paid for it while helping other people
Highly Recommend
Max operates a professional, reliable and speedy furniture removal service. He goes above and beyond what is required to ensure customer satisfaction. I consider Max great value for service and would highly recommend him to anyone needing help with relocating.
⭐⭐
I use Airtasker for my business, and I have to acknowledge that the app is very useful for acquiring new clients. Most of the clients I’ve dealt with have been honest, and the platform has genuinely helped me grow my business, so I definitely wouldn’t say the service is bad.
However, in my experience, there is a serious issue when it comes to protecting Taskers. If a client decides they simply don’t want to pay, they can claim they are unhappy with the service, sometimes without providing any real evidence. Even when the Tasker provides before-and-after photos, the full message history, and clear proof that the work was completed, they can still end up not being paid if the client refuses to release the payment.
This is especially frustrating considering how high the platform fees are. For example, if I make an offer of $150 for a task, I only receive around $120. And the higher the task price, the higher the fee becomes. On a $500 task, around $100 can be taken in platform fees.
When a platform takes such significant commissions from workers, I believe it should also provide meaningful protection in return. There should be a much fairer dispute-resolution system where evidence from both sides is genuinely considered. Protecting customers is obviously important, but protecting Taskers who have actually completed hours of work should be just as important.
A good app for finding clients, but considering the fees being charged, Tasker protection seriously needs to be improved.
However, in my experience, there is a serious issue when it comes to protecting Taskers. If a client decides they simply don’t want to pay, they can claim they are unhappy with the service, sometimes without providing any real evidence. Even when the Tasker provides before-and-after photos, the full message history, and clear proof that the work was completed, they can still end up not being paid if the client refuses to release the payment.
This is especially frustrating considering how high the platform fees are. For example, if I make an offer of $150 for a task, I only receive around $120. And the higher the task price, the higher the fee becomes. On a $500 task, around $100 can be taken in platform fees.
When a platform takes such significant commissions from workers, I believe it should also provide meaningful protection in return. There should be a much fairer dispute-resolution system where evidence from both sides is genuinely considered. Protecting customers is obviously important, but protecting Taskers who have actually completed hours of work should be just as important.
A good app for finding clients, but considering the fees being charged, Tasker protection seriously needs to be improved.
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Response from developer
Hi, thank you for taking the time to share such detailed feedback. We're pleased to hear Airtasker has helped you find clients and grow your business. We understand that payment disputes can be frustrating for Taskers, particularly when you've invested time and resources into completing a task. Our processes are designed to support both Posters and Taskers when concerns arise, and both parties are given the opportunity to provide information about a dispute. Tasker service fees help support the operation of the platform, including maintaining the marketplace, providing customer support, developing new features, and investing in measures to help keep the platform safe and secure. Our service fees are also tiered, with the percentage generally decreasing as Taskers complete more tasks on Airtasker. If you have any concerns about a payment dispute or need further assistance, please contact our Support team via the Help Centre at https://support.airtasker.com so they can assist with the next steps.
Not bad but need improvement
The app itself is useful and has helped me find clients, so this isn’t a one-star review. However, Airtasker seriously needs to improve the way it protects Taskers, not just customers.
I recently completed an automotive job for a customer who then refused to pay. I provided Airtasker with extensive evidence about the work and the dispute. During the situation, I retained the vehicle pending payment, relying on the legal principle of a repairer’s lien. Despite explaining this and providing supporting information, my Airtasker account was restricted.
Eventually, the restriction was lifted because the customer stopped responding to Airtasker. But I still haven’t been paid. So, in practice, the customer received the work, didn’t pay, stopped communicating, and continued with their life — while I was the one who temporarily lost access to the platform and therefore the ability to find new work.
That is where Airtasker needs to improve.
I completely understand having strong guidelines to protect customers, but Taskers also invest their time, labour, materials and sometimes significant amounts of money into completing jobs. There needs to be a much stronger system for protecting workers against customers who simply claim they are unhappy and refuse payment.
Airtasker is a genuinely useful platform, and I will continue using it, but the protection needs to work both ways. Taskers are the people actually providing the services that make the platform function. We deserve proper protection too.
I recently completed an automotive job for a customer who then refused to pay. I provided Airtasker with extensive evidence about the work and the dispute. During the situation, I retained the vehicle pending payment, relying on the legal principle of a repairer’s lien. Despite explaining this and providing supporting information, my Airtasker account was restricted.
Eventually, the restriction was lifted because the customer stopped responding to Airtasker. But I still haven’t been paid. So, in practice, the customer received the work, didn’t pay, stopped communicating, and continued with their life — while I was the one who temporarily lost access to the platform and therefore the ability to find new work.
That is where Airtasker needs to improve.
I completely understand having strong guidelines to protect customers, but Taskers also invest their time, labour, materials and sometimes significant amounts of money into completing jobs. There needs to be a much stronger system for protecting workers against customers who simply claim they are unhappy and refuse payment.
Airtasker is a genuinely useful platform, and I will continue using it, but the protection needs to work both ways. Taskers are the people actually providing the services that make the platform function. We deserve proper protection too.
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Response from developer
Hi, thank you for taking the time to share such detailed feedback. We're pleased to hear Airtasker has helped you find clients and that you intend to continue using the platform. We understand that payment disputes can be frustrating for Taskers, particularly when you've invested time, labour and materials into completing a task. Our processes are designed to support both Posters and Taskers when concerns arise, and both parties are given the opportunity to provide information about a dispute. If you have any concerns about a payment dispute or need further assistance, please contact our Support team via the Help Centre at https://support.airtasker.com so they can assist with the next steps.
Competition
Too much competition and too many fee
Kickboard removal
Perfectly executed. Professional, courteous and efficient
Difficult to get Refunds!
I wanted my money back after a tasker ghosted me. Instead of refunding my money, airtasker just gives you credits and makes it very difficult to get your refund! I cannot get a refund via the App, it has to be via a pop up browser that fails authentication. This is shady practice.
Overall app
Had been booked for a task. The client decided to cancel (Airtasker still takes a fee of what the task is worth $60 for this case), and wanted to blame me. I rejected the cancellation, without any contact at all Airtasker has deemed me to blame.
Good
Very good idea
Good app
This task really helpful for people who needed.. im happy to help people around.
Great app
Easy app to use, fair prices, love how you don’t release payment unless satisfied with the persons job. Had no issues with getting refunds for funds held if a job gets cancelled. Would pay a yearly fee but feel the yearly fee is to high for ppl that don’t use the app heaps. Should be a tier system for membership based on how many times you will use it per year. And capped. Then if you go over you have to pay based on casual use.
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Great
Good app - easy to use
Shifty app, shifty taskers
Negative review would be more appropriate for this platform. Tasker smashed the glass door while carrying out the task. Airtasker did not even initiate the refund of the task, and now refusing to cooperate with our insurer for “Tasker’s privacy”. Airtasker claims they’re merely a platform when it suits them, and customers are left to deal with consequences of their negligent taskers. If you need a tradesperson, please just contact a licensed professional with their own personal insurance rather than relying on this negligent platform.
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Moderation
Moderate this 🍆
Mr
They take too much of the job cost for doing not much. Fees are extremely high
Expensive
I’ve just used the app for the first time and I didn’t like that I had to post a budget for the job - I would rather have just described the job and have people submit bids.
I ended up paying £150 for the work and an additional £30 fee charged by Airtasker. On top of that fee the tradesman told me that Airtasker would retain 25% of the £150, so he would only get paid 75% of £150. I think these charges are clearly excessive.
I ended up paying £150 for the work and an additional £30 fee charged by Airtasker. On top of that fee the tradesman told me that Airtasker would retain 25% of the £150, so he would only get paid 75% of £150. I think these charges are clearly excessive.
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Fridge deliver
Great work by James
