UNRELIABLE
Not very helpful when an unreliable tech accepts your work request and then ghosts you. No way to call and speak to someone and report them and I was forced to cancel and not I have to wait another day because of course they are too busy for same day requests.
Missing app features
I cannot see my ad after I posted it. I spent time describing the issue but after it’s booked I can’t see it. Also, there’s no way to send photos or videos. The vendor called me to ask what task I needed which makes me think that even the vendors don’t have access to the posting.
It would be helpful to have a place to view the posting and then use a thread to chat about it with the vendor.
It would be helpful to have a place to view the posting and then use a thread to chat about it with the vendor.
Show more
Horrible Customer Service
I booked handy in hopes of having a quickly fix for a sink problem I was having. First “plumber” didn’t complete any work and was still charged and had to dispute it with customer service. Then I rebooked it myself switch another plumber and somehow after everything was confirmed the customer service reps rescheduled the appointment to a different day. Save yourself the headache and go through a legitimate plumbing/professional service.
Show more
Subscription!!
I wanted to hire to get my apartment cleaned but it’s a recurring subscription plan with no ability to just schedule ad hoc. I used handy before so I’m not sure when this changed but it’s annoying because I was fine hiring people through here. I guess not now
Don’t use handy for things that required certifications
For lower skill requires tasks handy is fine. But you rely on the assigned “pro” to show up on time. The pro in the app can say they are coming but can show up whenever and you have no re course. For electrical and plumbing work go with actual companies. The “pros” are often just handy men who say they can do electrical or plumbing work. I just wasted on 250 on an electrical job where the pro showed up 145 late and it was clear outside of replacing an outlet he didn’t know what to do. Did not fix the issue , And I have no way getting my money back.
Show more
