App does not work
Downloaded, signed up, and then the app doesn’t do anything. I needed an errand run and when I click on errand the app doesn’t nothing at all. So I clicked on other icons and they don’t work either. Very disappointing that I gave my email away for more garbage that I cannot use.
Hundreds More to Repair for a terrible paint job
I’m reaching out because I recently had an extremely disappointing experience with Taskrabbit, both with the quality of the work performed in my home and with how difficult it was to get the company to resolve the situation.
I hired a painter through Taskrabbit and paid approximately $422 for the job. I chose Taskrabbit because I believed I was hiring through a platform where I could expect professional-quality work and have some protection if something went wrong.
Unfortunately, the finished work was nowhere near what I would consider professional.
I’ve attached photos showing some of the issues. There were extremely uneven paint lines, dark paint extending onto the adjacent light-coloured walls, poor cutting around the ceiling, paint left on and around my baseboard heater, and multiple areas that were visibly unfinished or poorly executed. Paint also ended up on my ceiling and required corrective work.
This wasn’t simply a matter of me not liking the finished appearance. The work actually had to be repaired.
I ended up paying another professional painter $300 to correct the work, on top of the $422 I had already paid through Taskrabbit. I also had to purchase additional paint and supplies to fix the problems, adding even more to my out-of-pocket costs.
What made the experience even more frustrating was how incredibly difficult it was to get meaningful assistance from Taskrabbit.
I contacted them repeatedly, sent multiple emails and provided photographs documenting the work. At one point, I had to go through their automated support system simply to try to reach an actual person. One of their own support representatives eventually apologized that I had been forced to follow up multiple times without receiving a response.
Throughout the entire process, I remained respectful. I wasn’t asking for anything excessive. I explained what happened, provided photographs, documented the additional costs I incurred and simply asked Taskrabbit to help make the situation right.
Taskrabbit eventually escalated my complaint and reviewed the additional photographs. Their support team was also made aware that I had spent an additional $300 to have the work corrected.
Despite this, Taskrabbit told me they would not provide a direct refund. Instead, they offered me a 50% credit toward a future Taskrabbit booking.
After this experience, I understandably do not feel comfortable hiring another Tasker simply so I can use a credit. I therefore made what I felt was a very reasonable request: if Taskrabbit was already willing to compensate me for 50% of the job, could they simply return that amount to my original credit card instead so I could put it toward the $300 I had already spent repairing the work?
They refused.
That is what I find particularly frustrating. The only compensation being offered requires me to use Taskrabbit again.
At this point, I paid $422 for the original Taskrabbit job, another $300 for professional corrective work, plus the cost of additional paint and supplies. Despite photographs documenting the workmanship and my attempts to resolve the issue respectfully, Taskrabbit’s proposed resolution is a credit that requires me to use their service again.
I believe this raises a larger consumer issue about what protection customers actually receive when hiring home-service professionals through platforms such as Taskrabbit, particularly when a customer believes they are paying for professional work but can be left paying hundreds of dollars more to correct it.
I have extensive documentation available, including photographs of the work, screenshots of my conversations with Taskrabbit support, their escalation team’s decision, proof of the original $422 charge, and documentation of the additional costs I incurred correcting the work.
I hired a painter through Taskrabbit and paid approximately $422 for the job. I chose Taskrabbit because I believed I was hiring through a platform where I could expect professional-quality work and have some protection if something went wrong.
Unfortunately, the finished work was nowhere near what I would consider professional.
I’ve attached photos showing some of the issues. There were extremely uneven paint lines, dark paint extending onto the adjacent light-coloured walls, poor cutting around the ceiling, paint left on and around my baseboard heater, and multiple areas that were visibly unfinished or poorly executed. Paint also ended up on my ceiling and required corrective work.
This wasn’t simply a matter of me not liking the finished appearance. The work actually had to be repaired.
I ended up paying another professional painter $300 to correct the work, on top of the $422 I had already paid through Taskrabbit. I also had to purchase additional paint and supplies to fix the problems, adding even more to my out-of-pocket costs.
What made the experience even more frustrating was how incredibly difficult it was to get meaningful assistance from Taskrabbit.
I contacted them repeatedly, sent multiple emails and provided photographs documenting the work. At one point, I had to go through their automated support system simply to try to reach an actual person. One of their own support representatives eventually apologized that I had been forced to follow up multiple times without receiving a response.
Throughout the entire process, I remained respectful. I wasn’t asking for anything excessive. I explained what happened, provided photographs, documented the additional costs I incurred and simply asked Taskrabbit to help make the situation right.
Taskrabbit eventually escalated my complaint and reviewed the additional photographs. Their support team was also made aware that I had spent an additional $300 to have the work corrected.
Despite this, Taskrabbit told me they would not provide a direct refund. Instead, they offered me a 50% credit toward a future Taskrabbit booking.
After this experience, I understandably do not feel comfortable hiring another Tasker simply so I can use a credit. I therefore made what I felt was a very reasonable request: if Taskrabbit was already willing to compensate me for 50% of the job, could they simply return that amount to my original credit card instead so I could put it toward the $300 I had already spent repairing the work?
They refused.
That is what I find particularly frustrating. The only compensation being offered requires me to use Taskrabbit again.
At this point, I paid $422 for the original Taskrabbit job, another $300 for professional corrective work, plus the cost of additional paint and supplies. Despite photographs documenting the workmanship and my attempts to resolve the issue respectfully, Taskrabbit’s proposed resolution is a credit that requires me to use their service again.
I believe this raises a larger consumer issue about what protection customers actually receive when hiring home-service professionals through platforms such as Taskrabbit, particularly when a customer believes they are paying for professional work but can be left paying hundreds of dollars more to correct it.
I have extensive documentation available, including photographs of the work, screenshots of my conversations with Taskrabbit support, their escalation team’s decision, proof of the original $422 charge, and documentation of the additional costs I incurred correcting the work.
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Absolutely scam
I chose a plumber with 560+ 5 star reviews for a few soldering pipes. He showed up on time, but refused to do the job, he first said it’s very complicated, I was stunned , I saw plumbers cut and coupling and soldering in few minutes each. Then he said that he can cut it and I will soldering it by myself. What a total joke! He said you should cancel the job and get my money back. But later on I found out the company charges a hour once tasker shows up. The rep said that they can issue credit but no money back. Even though the work had not been done. The plumber even told me that they don’t care these merely $100. They just want to use task rabbit to access clients and later on can deal with them directly.
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Taskers always cancel
I’ve had three taskers cancel on me last minute within the last 1.5 years. The app does nothing to compensate the person in need like even offering a discount for the bother. One of the times the tasker canceled within 5 minutes of the time they were supposed to show, and they weren’t local to me so they knew they weren’t coming way before that. I live in a fairly larger town so the options are there, it’s just that the app really doesn’t care if the taskers cancel on you, there are other similar apps I’d rather use at this point, or just call local handyman companies that have better customer service policies. Absolute trash of an app and a waste of my time. Would not recommend.
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Unethical business
This company charged me for services not performed and refused to refund the full amount after I explained the situation and they would only refund 50% of my money. This is the worst business practice I have ever dealt with and I have reported them to Apple, to the BBB and posting this on the review to be seen as they refused to review the communication record as well as lying about what service I requested. I will continue to warn everyone about this company. Do not use this app or sign any policy with this company that in fine print states you will pay a deposit for services regardless of facts if the service was rendered at all or not what you actually requested at all. These are unethical business practices and BBB will not hold them accountable! Only The Power of People can!
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