Disappointing
Was excited to hire people to get things done but you cannot chat with people before hiring them to see if they are skilled. However, if you cancel jobs because people are not qualified you are “marked down” as a person that cancels/ unwanted customer. Also, people advertise hourly rate and then try to negotiate a job total that is 4x higher than what it should be. Disappointing. Hope the developers can do better.
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Got ghosted by tasker a twice and wouldn’t refund
Terrible app
Worst app design ever
This app is the buggiest app I’ve ever used. I’ve reset my password 4 times and still it says incorrect password. I created a new account and inside it is full of bugs as well. When you also receive chats the sms sent isn’t deep linked to the app and opens the buggy login page again.
A bit greedy
The app is pretty greedy. They charge their users for background checks, charge a heavy fee per hour, and tax off the total fees and time spent. I’ve only had two small nightstands assembled on two separate occasions. Both taking less than 2 hours but getting billed for two plus all the extra charges for two hours on top of that. If you book for the next day and the tasked cancels you’re forced to reschedule with them whenever they are available next. Kind of pointless paying for a sooner appointment with that policy.
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Sheeeitty customer service
The tasker came and screwed up his work and task rabbit is not taking a responsibility as it has passed the 30 days .what a f joke. Taking like 25 % on top of the hourly charge and takes no obligation. This is a scam service . Hiring people who is not even qualified
Disgusting Procedures
I scheduled a service. The person who I accepted the service from was on time, not very personable and rushed to leave without completing assembly of all boxes presented. When attempting to pay through the App it kept saying there was a payment problem, then my access was suspended so I couldn’t schedule help for the boxes the gentleman left behind. I had to contact support who processed my card and said I was good to go - but why were there problems in the first place?! There was nothing wrong with my form of payment. I contacted Thumbtack to assemble the boxes that were left behind. Upon scheduling someone else with Taskrabbit a week later for a different item, I didn’t receive confirmation of the scheduled time until an hour before the person was supposed to come, which alerted me to the fact that the item I needed assembled had not yet arrived. I immediately canceled. They charged me for an hour. I told them that was an unfair policy. How do I cancel within 24 hours if you don’t notify me within 24 hours? It took two days of continuous complaints before they would give me my money back. Stay away from this app and this service company. Both of them have significant defects!!!!!
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Thieves
Task rabbit is built to steal money. They wil charge you whether or not you use a service. They will charge you and hold your money illegally. They are unethical scum of the earth and need to be shut down.
what’s wrong with these ppl
why can’t i do anything without the app? should be illegal, i dont want your app.
Ambiguous Terms:
Take note of the ambiguous per-hour rate on the app. Double check if there is a minimum rate before confirming.
Would be helpful to be alerted by the app, if there is a cancellation of the job by the engineer.
I waited for the engineer for a booked job this morning. When it was closer to the time of appointment, I thought I would check the app. It was only then that I saw that the engineer had cancelled the job at their end at some point. I would have thought that there would be an email or notification from the app on my phone to confirm the cancellation. Please can this functionality be added?
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Taskers routinely cancel last minute
Taskers keep cancelling last minute and they stay on the site. Even some of the elite taskers cancel 5 minutes before the job. It is an unreliable site and their AI bot is terrible and constantly blames the customer.
TaskRabbit: A Platform Where Good Providers Are Eliminated, and Customers Never Know
I joined TaskRabbit first as a customer, then applied to become a Tasker. I paid for the required background check, passed, and immediately began receiving bookings. Within approximately one month, I earned 21 five-star reviews, with zero complaints…
Quickly rising to near the top of my market across the types of things I’m licensed for.
Then something deeply concerning happened.
A customer booked me for a job… at an address that did not physically exist.
I arrived at the location, only to discover that the street numbers skipped the address provided.
TaskRabbit nevertheless characterized the incident as a failure on my part to communicate with the customer. With a VERY SHORT investigation on my part, I learned the customers first name and last initial (what we are provided) matched the wife of the #1 Tasker in my market, an unlicensed individual that does everything from “moving help” to electric to plumbing to drywall.
The following day, the same suspect customer booked me again. I apologized for not finding the address, and she insisted “It is real, please come”.
Giving the situation the benefit of the doubt, I returned because, maybe I indeed was mistaken, only to encounter the same nonexistent address.
Even more troubling, I subsequently learned that other legitimate, and like me, actually licensed service providers had reportedly experienced nearly identical situations. Fake bookings, all made under similar circumstance.
This raises a serious question: What safeguards does TaskRabbit have against fraudulent bookings being used to sabotage competing Taskers?
In a marketplace where providers compete for visibility and bookings, a system that penalizes Taskers for suspicious or unverifiable customer activity creates an obvious opportunity for abuse.
Despite my excellent record, TaskRabbit subsequently changed my account status, informing me that I could still receive direct bookings but would no longer appear in customer search results.
In practical terms, I was made nearly invisible to new customers.
I attempted to raise these concerns with TaskRabbit support, but encountered little meaningful interest in investigating the circumstances. It seems, they LIKE that taskers are unlicensed. Unlicensed people charge less, and charging less, means you use them more.
The more you book, the more TaskRabbit makes.
There is another issue customers should consider: whether providers advertising specialized services, including electrical work, actually possess the licenses required in their jurisdictions.
A provider’s presence on an app should not be mistaken for independent verification of professional qualifications.
The real losers in this arrangement are the customers. When competent, highly rated providers can disappear from search results without a transparent explanation or meaningful review process, customers lose the ability to make genuinely informed choices among competent providers, and are stuck choosing between the unethical and unlicensed providers who charge less, but who lied to be there.
I also question whether TaskRabbit’s marketplace incentives adequately protect quality and professional qualifications, or whether maximizing booking volume takes precedence over maintaining a fair, trustworthy marketplace.
I cannot establish whether the suspicious bookings were coordinated by competitors, or whether commercial considerations influenced my account restriction.
But the circumstances warrant scrutiny, and TaskRabbit’s apparent unwillingness to meaningfully investigate them is unacceptable.
My warning to customers: Don’t assume the providers TaskRabbit shows you are necessarily the most competent, qualified, or highly regarded. And don’t assume excellent providers are still being given a fair opportunity to appear in search results.
My warning to prospective Taskers: Even 21 consecutive five-star reviews may not protect this portion of your livelihood from questionable customer activity, opaque account restrictions, and an inadequate dispute process.
A trustworthy marketplace should protect both sides of every transaction. Based on my experience, TaskRabbit has failed to demonstrate that commitment.
One star. Not because of one bad booking, but because of what happened when I asked the platform to take suspicious activity seriously.
Quickly rising to near the top of my market across the types of things I’m licensed for.
Then something deeply concerning happened.
A customer booked me for a job… at an address that did not physically exist.
I arrived at the location, only to discover that the street numbers skipped the address provided.
TaskRabbit nevertheless characterized the incident as a failure on my part to communicate with the customer. With a VERY SHORT investigation on my part, I learned the customers first name and last initial (what we are provided) matched the wife of the #1 Tasker in my market, an unlicensed individual that does everything from “moving help” to electric to plumbing to drywall.
The following day, the same suspect customer booked me again. I apologized for not finding the address, and she insisted “It is real, please come”.
Giving the situation the benefit of the doubt, I returned because, maybe I indeed was mistaken, only to encounter the same nonexistent address.
Even more troubling, I subsequently learned that other legitimate, and like me, actually licensed service providers had reportedly experienced nearly identical situations. Fake bookings, all made under similar circumstance.
This raises a serious question: What safeguards does TaskRabbit have against fraudulent bookings being used to sabotage competing Taskers?
In a marketplace where providers compete for visibility and bookings, a system that penalizes Taskers for suspicious or unverifiable customer activity creates an obvious opportunity for abuse.
Despite my excellent record, TaskRabbit subsequently changed my account status, informing me that I could still receive direct bookings but would no longer appear in customer search results.
In practical terms, I was made nearly invisible to new customers.
I attempted to raise these concerns with TaskRabbit support, but encountered little meaningful interest in investigating the circumstances. It seems, they LIKE that taskers are unlicensed. Unlicensed people charge less, and charging less, means you use them more.
The more you book, the more TaskRabbit makes.
There is another issue customers should consider: whether providers advertising specialized services, including electrical work, actually possess the licenses required in their jurisdictions.
A provider’s presence on an app should not be mistaken for independent verification of professional qualifications.
The real losers in this arrangement are the customers. When competent, highly rated providers can disappear from search results without a transparent explanation or meaningful review process, customers lose the ability to make genuinely informed choices among competent providers, and are stuck choosing between the unethical and unlicensed providers who charge less, but who lied to be there.
I also question whether TaskRabbit’s marketplace incentives adequately protect quality and professional qualifications, or whether maximizing booking volume takes precedence over maintaining a fair, trustworthy marketplace.
I cannot establish whether the suspicious bookings were coordinated by competitors, or whether commercial considerations influenced my account restriction.
But the circumstances warrant scrutiny, and TaskRabbit’s apparent unwillingness to meaningfully investigate them is unacceptable.
My warning to customers: Don’t assume the providers TaskRabbit shows you are necessarily the most competent, qualified, or highly regarded. And don’t assume excellent providers are still being given a fair opportunity to appear in search results.
My warning to prospective Taskers: Even 21 consecutive five-star reviews may not protect this portion of your livelihood from questionable customer activity, opaque account restrictions, and an inadequate dispute process.
A trustworthy marketplace should protect both sides of every transaction. Based on my experience, TaskRabbit has failed to demonstrate that commitment.
One star. Not because of one bad booking, but because of what happened when I asked the platform to take suspicious activity seriously.
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Gets a lot of cancellations
I’ve been trying to schedule with cleaners for weeks but I schedule and then they cancel. Not sure why they all cancel. Are they too far or something else? And why matching with the same cleaner when the same cleaner cancels on me?
So so
Furniture assembly was good painting is kind of pricey.
Unreliable workers/bad policies
Booked someone to organize my apartment, we agreed on a time, they never showed after 45 mins of me waiting on them. When I called Task Rabbit customer service and told them my situation about the person I hired being over 40 mins late.. they tried to say they were going to charge ME a cancel fee for the person being over 45 mins late to the agreed task time??? I had to literally fight about not being charged given the Tasker never shown, was very late Tasker I hired kept telling me they were 10 mins away yet 10 mins would go by and nothing. I tried to call no answer, I finally was over waiting on them and asked to cancel after almost an hour went by. Had to fight customer service to not charge me a fee?? Which is crazy! I have used this app 10+ times to hire workers and I’ll never use it again after this horrible experience.
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GARBAGE
This app is trash you won’t find a job here save your money
Not great
You have to pay and make an appointment just to get a quote or speak to the person. No thanks.
Shady contractors
Booked 10+ task via this app so I have a reasonably good view of the contractor landscape. Half the contractors on this app are quite shady with last-minute cancellations and retrading about hourly prices once they are in your apartment a reasonably frequent occurrence. This app gives you reasonably decent access to the contractors for the task you need, but don’t expect too many top notch tradesman and more of the opportunistically buccaneering type…
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Doesn’t service Phoenix?
Doesn’t service Phoenix or any other major Arizona cities
Horrible
Movers cancelled the day of my move. Now I’m scrambling to get a different company that is actually reliable and professional. 0/5 stars
