What an awful experience
Downloaded app, booked a task, Tasker canceled within two hours of appointment, uninstalled app
Stay away,
I’m giving it 1 star, purely for the sake of adding a review. They offer the LOWEST quality labour on the market. You will need to call a minimum of 3 “traders “ to get the job done, and yet it will be poorly completed. Use mybuilder or checkatrader instead.
Can’t log in at all
This app is a complete mess. I can’t even log in properly. Every single time I enter my correct email and password, I get some random error. I’ve double-checked everything, reset the password, tried different networks – nothing works. It’s impossible to use the app when you can’t even get past the login screen. Extremely frustrating and poorly made. Waste of time.
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No way to chat in app
Really terrible user experience from email messaging to app. When you tap Reply in the email, it takes you to the app where there is no way to actually reply.
Scam
I hired a Tasker and paid in full, but the Tasker cancelled; they claimed they couldn't issue a refund due to an issue with my card—which makes no sense, as that never happened. They ask you to update your payment method just to wear you down, and they never actually refund your money.
Don’t use this app
You hire a Tasker, they cancel, the app holds your money for 2 weeks. A complete scam.
Terrible
The app doesn’t work correctly, no customer service, no response, don’t use them.
Scam
Terrible app, the taskers cancel after you’ve already paid deposit and the app takes your money even though they’ve cancelled. Please do not download
CUSTOMERS BEWARE
If you have any moral compass you should be informed of the following information that can be verified via a simple internet search and the Facebook group, Taskers Nationwide.
Task Rabbit has an active Class Action Lawsuit for deceptive billing and fees. In the past customers would go through the entry process and right as they were about to pay they saw that they were being charged an EXTRA 30% of the bill per hour for a convenience fee for customer support. It often bumped up the hourly rate to $15hr. So, if you hired a $40hr tasker you were paying $55hr. They had to change that to disclose it upfront. The result was fewer gigs were being booked because no one wants to pay unreasonable bottom line prices. People started booking the $20hr side gig college students and the like who are not serious. That is why you see all the 1 star reviews about unreliability and professionalism. To add insult to injury they have now hidden taskers who have higher rates even if they have over 4yrs all 5 star reviews and over 400 jobs—like me. Make no mistake, I’m not a disgruntled tasker whining because I am not being booked. I have researched the lawsuit and accessed the full docket and monitored FB groups for the past 5 months. This is happening to a lot of longstanding Taskers.
Where ethics come to play:
Instead of charging a one time flat rate to book that is reasonable so that the business model remains intact, income flow and livelihood of single parents, people without degrees, and other groups who rely on it can survive, they opted to keep their extra $ per hour and do away with us to clear space for cheaper taskers to show up in the queue to retain a steady booking total.
FURTHER unsafe practices and I have this in writing: “We do not require customers to verify their identity.” Meaning, anyone can steal your card and use it. You might get your money back, but the culprit has received free services.
It is also dangerous because we enter unknown people’s homes. I brought this up and they said if we got into a situation to contact customer support through the app instead of suggesting 911. Calling 911 might be hard to do in the middle of being assaulted. This is not the same as ordering an online product. People’s lives are involved.
Yet, we have to do a background check and upload our ID.
The CEO is aware and there have been thousands of complaints filed with customer support. Nothing done.
Draw your own conclusions from the above. Do your research.
We used Task Rabbit to hire cleaners to help or handy-workers. We will not support a company who chooses greed over hardworking people’s lives.
Task Rabbit has an active Class Action Lawsuit for deceptive billing and fees. In the past customers would go through the entry process and right as they were about to pay they saw that they were being charged an EXTRA 30% of the bill per hour for a convenience fee for customer support. It often bumped up the hourly rate to $15hr. So, if you hired a $40hr tasker you were paying $55hr. They had to change that to disclose it upfront. The result was fewer gigs were being booked because no one wants to pay unreasonable bottom line prices. People started booking the $20hr side gig college students and the like who are not serious. That is why you see all the 1 star reviews about unreliability and professionalism. To add insult to injury they have now hidden taskers who have higher rates even if they have over 4yrs all 5 star reviews and over 400 jobs—like me. Make no mistake, I’m not a disgruntled tasker whining because I am not being booked. I have researched the lawsuit and accessed the full docket and monitored FB groups for the past 5 months. This is happening to a lot of longstanding Taskers.
Where ethics come to play:
Instead of charging a one time flat rate to book that is reasonable so that the business model remains intact, income flow and livelihood of single parents, people without degrees, and other groups who rely on it can survive, they opted to keep their extra $ per hour and do away with us to clear space for cheaper taskers to show up in the queue to retain a steady booking total.
FURTHER unsafe practices and I have this in writing: “We do not require customers to verify their identity.” Meaning, anyone can steal your card and use it. You might get your money back, but the culprit has received free services.
It is also dangerous because we enter unknown people’s homes. I brought this up and they said if we got into a situation to contact customer support through the app instead of suggesting 911. Calling 911 might be hard to do in the middle of being assaulted. This is not the same as ordering an online product. People’s lives are involved.
Yet, we have to do a background check and upload our ID.
The CEO is aware and there have been thousands of complaints filed with customer support. Nothing done.
Draw your own conclusions from the above. Do your research.
We used Task Rabbit to hire cleaners to help or handy-workers. We will not support a company who chooses greed over hardworking people’s lives.
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Unreliable Taskers
I have had taskers cancel right before a task has started multiple times for the same task. The system does not allow you to rate a tasker that cancels nor is there any penalty to taskers that cancel. So you do not know until the day of if your tasker will show up or if they will complete the job.
Cannot reply to messages
I set up an appointment with a tasker and it notified me through my phone and email that they responded. When I click reply, it leads me to the app but does not show me the messages to reply to. Even when I toggle all the given applications on the dashboard, I cannot find or send a message. This is extremely frustrating and makes me not want to use the app with how difficult it is to use. I should be able to easily eeply, but the message is nowhere to be found.
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Extremely Unreliable
Taskers often don’t show up, are underqualified despite their claims. Task rabbit will attempt to take your money when they fail to honor their agreements. There are much more reliable options.
Inaccurate ratings of taskers
I had 2 people cancel right before my move which left me in a huge bind and having to choose between the only 2 people available today at twice the hourly rate.
THERE IS NO WAY TO LEAVE A REVIEW ON THE TWO THAT CANCELLED LAST MINUTE!!!!!
So they get to completely screw me with no penalty. I will never use this site again.
THERE IS NO WAY TO LEAVE A REVIEW ON THE TWO THAT CANCELLED LAST MINUTE!!!!!
So they get to completely screw me with no penalty. I will never use this site again.
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Scammers
Totally scammers
Quotes are way off
I needed a quick drop off for two locations that were about 15 minutes down the road from each other.
The app quoted $25 an hour. But after fees and more fees the total was over $85.
For almost $100 I could have just done this myself in 15 minutes.
Will never use this app again. Absolute ripoff.
Oh also I was matched with 3 different people because the taskers kept canceling for seemingly no reason.
The app quoted $25 an hour. But after fees and more fees the total was over $85.
For almost $100 I could have just done this myself in 15 minutes.
Will never use this app again. Absolute ripoff.
Oh also I was matched with 3 different people because the taskers kept canceling for seemingly no reason.
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Crooks/ charges without getting work done
I’ve been charged with up to 200 dollar fees and still haven’t had someone to come do the work I need to get done. A worker can tell you they’re coming one hour late then tell you again they will be 30 more minutes late not considering how long they’ll take to find parking. They charge you before you even get to have a convo with the person and make sure they know to do exactly what you need done.
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BAD, Customer Service is abhorrent
Customer service reps sound sleepy, are poorly trained, condescending and unable to treat you with respect or resolve the issues. App malfunctioning and support ZERO HELP.
Misleading
I only needed help to hang one mirror. I get that I need to pay a minimum of one hour. No issue there. After the task was completed they put the task took two hours. When I contested them they said that the tasker had a badge on their profile that said two hour minimum. I didn’t know I had to look for a badge. It also let me submit one hour for the task. If there is a minimum two hour, then it shouldn’t let me put one hour. Then I would have known it was a two hour minimum. I had to spend $265 on hanging on mirror that took 15 minutes. Beware of minimums.
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Just get an actual handyman
I received multiple messages with links to 404 errors, and my prepaid task did not get completed. There is no customer support either, so I will not be using this platform again.
Overpriced
This platform takes advantage of both taskers and clients. They charge fees that are more than double the price of the task and minimum hours are hidden from view or in drop down menus or small print. Neither do they follow their own policy that all fees should be disclosed in chat. As a first time client I was grossly overcharged for a task and support was unwilling to adjust their invoice. They did offer a discount on my next task but discount will not cover the absorbent fees when used. Disappointing service. Do not recommend for anyone trying to economize.
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