Sad Attitude
Has somebody come out to assemble an outside table and a chairs, pretty straightforward assembly. He showed up he got right to work. I offered him some water and and left him alone to his work , he finished and was in the driveway about to leave when I noticed the leaf to the table had been attached under the table with an Allen wrench in which came with the set, but I think he dispose of it, I asked him to remove it for me so I could put it in a table and he said he didn’t have a wrench and left. Very sad that he couldn’t come down and unscrew the leaf and he threw out the Allen wrench which was provided by the Funiture furniture company. Don’t expect anyone to go above and beyond .
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Put together
Did excellent job putting everything together in a timely manner. No issues with job, well done.
He was 25 minutes late, with no phone call. Of course I assume he is not coming.
If someone cannot make the scheduled time, client should be notified.
This is why I gave a 4.
He was 25 minutes late, with no phone call. Of course I assume he is not coming.
If someone cannot make the scheduled time, client should be notified.
This is why I gave a 4.
Over charged
I booked two movers, but only one showed up. Despite having just had knee surgery, I had to do half the moving myself since we didn't have a second pro. We finished the job early too. Handy now says that regardless of the service I received they will still charge me about $450 for one person working 2.5 hours. The app did not show me how many movers I requested after the request was submitted. There is no easy way to get support. When I asked for a supervisor they told me someone should call me in 48 hours and immediately ended the chat. I've tried this app over and over for many years. Constant issues and now, straight up theft. My advice: run away now!
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So many bugs
Love the services Handy connects me to but I’m ready to take my business elsewhere because the app has so many bugs. Push notifications for time-sensitive messages from the pros do not arrive promptly. The app doesn’t allow for simple adjustments to schedules and is unreliable. Please developer update your app.
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Excellent service from start to finish
I had a great experience! Ozzie was incredibly professional, courteous, and pleasant from start to finish. He called ahead to let me know he was on his way and arrived prepared with all the tools he needed. He did an amazing job assembling my makeup vanity, took his time to make sure everything was done correctly, and kept the area clean while he worked. I really appreciated his attention to detail and how easy he made the whole process. My vanity looks great! I would absolutely request him again for any future assembly projects and would happily recommend him to others.
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Andy
Did an awesome job putting together a bed
UNRELIABLE
Not very helpful when an unreliable tech accepts your work request and then ghosts you. No way to call and speak to someone and report them and I was forced to cancel and not I have to wait another day because of course they are too busy for same day requests.
Missing app features
I cannot see my ad after I posted it. I spent time describing the issue but after it’s booked I can’t see it. Also, there’s no way to send photos or videos. The vendor called me to ask what task I needed which makes me think that even the vendors don’t have access to the posting.
It would be helpful to have a place to view the posting and then use a thread to chat about it with the vendor.
It would be helpful to have a place to view the posting and then use a thread to chat about it with the vendor.
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Horrible Customer Service
I booked handy in hopes of having a quickly fix for a sink problem I was having. First “plumber” didn’t complete any work and was still charged and had to dispute it with customer service. Then I rebooked it myself switch another plumber and somehow after everything was confirmed the customer service reps rescheduled the appointment to a different day. Save yourself the headache and go through a legitimate plumbing/professional service.
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Subscription!!
I wanted to hire to get my apartment cleaned but it’s a recurring subscription plan with no ability to just schedule ad hoc. I used handy before so I’m not sure when this changed but it’s annoying because I was fine hiring people through here. I guess not now
Don’t use handy for things that required certifications
For lower skill requires tasks handy is fine. But you rely on the assigned “pro” to show up on time. The pro in the app can say they are coming but can show up whenever and you have no re course. For electrical and plumbing work go with actual companies. The “pros” are often just handy men who say they can do electrical or plumbing work. I just wasted on 250 on an electrical job where the pro showed up 145 late and it was clear outside of replacing an outlet he didn’t know what to do. Did not fix the issue , And I have no way getting my money back.
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Furniture Assembly
I have used this spot many times for furniture assembly, and all the technicians have been excellent. The ability to schedule, reschedule, Wright reviews has been super easy.
Excellent service by Raul G.
Excellent service. I needed help mounting my tv & Raul did a great job. He was quick & efficient. Thanks for the help!
Luis handy man tv mount
Luis was amazing ! He did a great job and was quick and clean . Very happy I used handy for this and very happy with Luis
Horrible, Unreliable Service
Never use them for cleaning! They confirm you appointment but apparently if they don’t have anyone to claim your cleaning job request they cancel at the last minute (in an hour) and won’t refund you. They’ll only give you credit. Unreliable and untrustworthy!
App hasn't been updated in well over a decade.
Despite the app looking archaic and like nobody has thought to update this in a decade, I went ahead and gave Handy a try again. The pro didn't show. The app stopped allowing me to be able to text them, and all my messages just got rejected. When you try to cancel, they try to charge you the full amount, even though the pro was an hour late and I had to jump through so many hoops in order to be able to get them to actually just refund. Stay a million miles away. This thing is a mess, and nobody has bothered to invest in or care for this app or this community one iota.
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S
I’m frustrated with the app, I am requesting my pro, who I know is available because we are messaging one another through the app, and Handy keeps booking me with someone else. I’m having to reschedule over and over just to get my pro.
Derrick is a great pro!
Very professional
TV Install
Brain was very patient and did a clean and efficient installation.
Great service
I appreciate the help on assembling furniture and exercise equipment. Ignacio Cervantes was awesome, friendly and even early. I will use the service again!
