Airtel Xstream Play User Reviews

Name: Airtel Xstream Play
Rating: 3.92937 (36584 reviews)

Airtel Xstream Play

Bharti Airtel Ltd.

🎬 Entertainment

📷 Photo & Video

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Kindly improve customer service

There is no call option and I had to only chat . I initiated a chat at feb 7 around 8pm IST regarding an issue that “payments were deducted for auto renewal thrice but subscription didn’t got activated “ I have waited for almost 40minutes and I closed it as I lost my patience . Then now when I opened the chat again I can see that an executive joined chat on feb 8 at 1:40 pm .and she pinged something for 2 mins and left . How can I know how long to wait ? And surprisingly now when I initiated the chat again now I can see the update “Thanks for getting in touch! We've got your message and will reach out to you during our business hours, between 10 AM to 7 PM. Don't worry, we’ve got you covered.” Which is good . Hope you will improve the support and include a call option .

Yamini2026

5 months ago

Response from developer

Hi Yamini, we're sorry for the trouble. We would like to inform you that as checked over chat you have shared the payment details. However, we would request you to kindly share the screenshot of all the payments, including the transaction details, date and time via the "Chat with Us" section of the app. This will help us proceed with resolving your concern efficiently. we'll do our best to fix it at the earliest. Our support team is currently unavailable for phone assistance; however, we are here to help you via chat and email. We have also noted your valuable feedback regarding the call feature and will share it with the relevant team for consideration. Thank you for your understanding.

App is crashing on Smart TV

The bundle apps in xtreme play like Sony Liv and few other otts are crashing sknce few months. The customer care people have tried a lot of things to try to fix it finally they are telling it's the tv's fault. It's been months trying to fix this. When we are getting it as a bundle through the subscription there is no need for me to get it individually and pay for it. This is the final step of putting my issue here. As I can see few other people also facing this same issue. Kindly rectify this problem otherwise I have no other option than to switch to another provider.

SajithaV

a year ago

Response from developer

Hi Sajitha, we’re sorry for the trouble. It seems something didn’t meet your expectations. Please share a video recording and your device details via the Chat with Us section in the app. We’re committed to improving and ensuring a smoother streaming experience. Thank you.

Very buggy website and no customer support after you pay for subscription

All of sudden any content is not playing on website and getting retry error. Tried reaching out to customer support through in-app support, waited for more than 30 mins to no repose after few initial automated bot responses. There is no way to get complaint I’d which can be tracked even after waiting for more than 30 mins in the chat page.

No other way to reach out to customer support after from in-app chat which is just managed by automated bots with few configured answers.

Unsubscribing it from this month itself.

Vishal_life_is_beautiful

a year ago

Response from developer

Hi Vishal, we regret the trouble you've experienced with content not playing and delayed support. Kindly close all background apps, restart the app, and try again with a strong internet connection. If the issue persists, please share your complaint, along with your registered mobile number and any error screenshots/recordings via the Chat with Us section in the app or email us at support@airtelxstream.in. We’re here to resolve it promptly. Thank you.

Critical Review: Major Flaws

This application has been nothing short of a major letdown. From my personal experience, it ranks as one of the most poorly designed and frustrating apps I’ve ever used. I encountered significant issues with its functionality, specifically in trying to manage my account. There is no straightforward option for deleting an account, and despite numerous efforts on my part, I was unable to successfully remove mine. This lack of basic features, combined with the difficulty of navigating the app, has resulted in an overwhelmingly negative experience. As a result, I would strongly caution others against downloading this application, as it seems to lack the fundamental tools and user support necessary for a smooth and satisfactory experience.

Adil Delhi

2 years ago

Response from developer

Hi, We're sorry for the inconvenience you were caused. We would like to inform you that you can delete your account by going to My Profile > Settings > Accounts and Device> Delete account. However, If you are facing any issues while performing these steps then please reach us through Chat with us section of the app or support@airtelxstream.in, so that we can help you accordingly. Thank You.

Much better than any other streaming service

Other streaming services keep bringing low quality new content, but here i found the classics like tarantino movies, anerica psycho and actual cinema i would want to watch.

I love that its even got the classic shows like shark tank or the old kapil sharma show to watch. Had always had netflix and prime but never knew what to watch there. You get some real solid options here.

Raman.3596

2 years ago

Response from developer

Hi, Thanks for rating us with 5✭✭✭✭✭! We think you're 5 stars too ;) We are happy to hear that you've had a superb video streaming experience with us. Stay tuned for more updates. -Thank you.

Very Good But…

But doesn’t supports Safari on my MacBook Air. I read somewhere from Google that Airtel has discontinued Xstream services with Apple’s Safari but it works fine with Google Chrome that I had to install in my Mac. App works fine on iPhone but Airtel should consider it in working as Safari as well (for those who own Macs & browse through Safari frequently) even tried to do screen mirroring from my iPhone to Mac but only you can see the app interface not the videos on the app, it goes totally blank (black screen). Hope Airtel fixes this with Apple & its Safari browser; else everything is fine. Hope this review will be helpful to new users. Thanks.

BabaDasPuri

3 years ago

Response from developer

Hi, We totally love your interest in the Xstream Play app. Please be informed that the Xstream Play app does support to all Apple devices. Your feedback for Chromecast will be shared with the concerned department. Please do share any other thoughts and suggestions with us through the Chat with Us section of the app. -Thanks!

Do not purchase xstream

Worst service providers, do not go for their broadband connection. Especially who work from home like me,
1. They offer very low range,to make you purchase another device for increasing the range.
2. Every week two to three days there will be outage, which is claimed to be resolved in few hours and takes more than 7 hours sometimes even 24 hours.
3. If it is not an service outage it would be your router.

In short be ready to recharge your mobile data and work via hotspot.

Their customer care, grievance cell, even apellate won’t respond or show the basic attitude to help you.

BEST PART, they won’t refund your money if you wish to disconnect. I have been stuck for another six months in this. I am writing to all the places i can, in order to get the money back.

The customer team will mention to contact local technician, their LOCAL TECHNICIAN won’t answer a single call. They will make you reset your modem hundreds of time with pin with switch and still nothing will work😂.

SAVE YOUR TIME, MONEY and DON’T FALL INTO THEIR TRAP. It’s just a brand with no service. Trust the local service provider their 4G works better than airtel’s 5G

Neha313

3 years ago

Response from developer

Hi, We would like to inform you that as per your concern we have a dedicated helpline i.e. 121/198 where you can share your concern or you can send an e-mail at 121@in.airtel.com.If there is anything we can help you regarding Xstream Play app, please reach us through Chat with us section of the app. -Thank you.

So many bugs

Why can’t I watch a movie in its original language with subtitles!? Have been trying to watch ‘2018’ in Malayalam. I don’t speak the language, would like to watch it like that with English subtitles. But all I get to do is choose the audio. No option for subtitles! 😶

When switching between devices, it just fails to realise that I have already closed the app in the previous device. It keeps telling me to close playback in other device for an hour or so! 😶
And the overall app itself is slow and laggy.
This is the worst streaming app I’ve come across!

Vinodity

3 years ago

Response from developer

Hi, We're sorry for the unpleasant experience. we have noted your Subtitles request for this content and it will be shared with the concerned team. Moreover, regarding your other concern please reach us through Chat with us section of the app. - Thank you.

Worst nightmare

I wish I could give a negative rating. They do not have a proper technical team to resolve network related issues. Its been 5 days since I have raised a complaint with them. My Wifi isn't working. I am working from home. It has affected my work schedule very badly. Still there is no proper response from them. They give silly reasons like it was raining before 2 days, we will try to resolve by end of the day from past 4 days. But they didn't send anyone to resolve it, not just that they did not have the courtesy to call me and inform if there is delay because they don't have enough people under them. They charge so much in return do not want to provide better services. I would highly recommend you to go for Jio or ACT services. Because Airtel doesn't cares enough for its customers.

Harshi1345

4 years ago

Response from developer

Hey! We regret the inconvenience however it seems like you have concern for Wifi/network related whereas this is Airtel Xstream Movies & TV shows app. So request you to please revise the ratings given🙏. We have a dedicated helpline I.e 121/98 or can e-mail at 121@in.airtel.com. For queries related to Xstream, reach us via Help & Feedback section.

Worst fiber ever

Airtel keeps shutting down it's service and then you get a message update that the service will resume after 5 hours and then when you reach the 5 hours time they delay it even more! How can such a big name do frauds like these to save their data? Do they even care about their customers? How pathetic can Airtel be? What technical issue takes 15 hours of time to resolve? What if your customer is working from home and that's why he got your worthless fiber installed and paid you ₹3500 for your pathetic speed plan and still you shut down your service saying there's a technical issue? I wish there's some way to sue them! I'm beyond disappointed and annoyed!

Honest revew

4 years ago

Response from developer

Hey! seems like you have a concern for broadband related whereas this is Airtel xstream Movies & TV shows app So we request to please revise the ratings given🙏. We have a dedicated helpline I.e 121/98 or can e-mail at 121@in.airtel.com. For queries related to Xstream, reach us via Help & Feedback section. -Thank you

Unable to register

Unable to register in application. I am using latest version of app and os. Its asking for otp but it’s not receiving. Its stuck over there only. Useless app. Very disappointed. There should be also other options like call if text is not coming though like wynk app. Also not get otp for that app as well but have ability of call so can register with wynk app. I tried resend otp i think 8-10 times. I deleted app and reinstalled app again and provided all the permissions this time as well including notification as well😂, seems same issue. What type of notification you are going to send to users that try your registration again!!!🫢
I tried apps feedback and help section it’s asking to register. What is going on man……Nothing seems working.

jaysharma091

4 years ago

Response from developer

Hey! We're sorry for the trouble. We would like to investigate the issue so that we can debug the same for you. Please reach us through Help and Feedback section of the app, we'll do our best to fix it at the earliest. - Thank you

Pathetic App and Airtel is the worst.

App’s name Xtreme. The only thing xtreme about this app is slowness. The buffering never ends! Airtel is just looting customers. Idiots keep sending messages about improved coverage in the area! What’s the proof. Like this anybody can wake up and call himself Sachin Tendulkar! Airtel has the most idiotic customer care.

Response to Developer:
On my feedback of not being able to watch the content on the app, You asked me to check the internet. Seriously??! Thousands of people have commented on your app on how pathetic it is!

How mindnumbigly dumb are you? Just look at the review on your Airtel Xtreme App. Don't give such pathetic solutions like checking the internet connection etc. Instead put some effort on improving your app. Your developer response is laughable at best!
So, according to you.. except your app everything else in the world is wrong?! :D
Just look at the negative comments on your Xtreme app on the App Store.
That will hold a mirror to the quality of service that you're dishing out.
I've a subscription to SonyLive via Airtel Xtreme and I click on any content to watch.. just the SonyLiv logo loads perfectly and doesn't go beyond that!

And you've suggested to go to "Help and Feedback" section on the app to write feedback.
As soon as I click on that, it asks me to configure email whereas I have already configured my email.

Have you even tried using your own Airtel Xtreme App?

I've been using Airtel since 15 years and Airtel has never been such pathetic service provider.
Highly disappointed.

If you are really concerned about the customer issues, do visit the App Feedback and look at the app rating.
It's 3.5 out of 5.
If it's up to me I would rate the app minus 1. Your app doesn't even deserve a zero rating.

Totally disappointed at with the Airtel Xtreme App and even more with the annoying and mind numbing developer response.

SubZero005

4 years ago

Response from developer

Hey! We're sorry for the inconvenience caused to you. We would request you to please check the internet connectivity once or try to connect on strong network. If the problem persists, please reach us through Help and Feedback section of the app as we need more information from you to debug the issue. - Thank you

Piece of crap, try to avoid at any cost

This is what happens marketing gets priority over engineering. You are trying to push a mediocre app at best, with “superb content in 4K”. What’s the point if you can’t enjoy all those marvellous creations of art

I don’t who is to blame here: Hindi content pushers or stupid backend operations team.

You select “English” shows, it lists some shows, you start playing it for a while. Everything is OK so far. But if you leave it for anything, it will resume (at least that is working) using Hindi audio.

Not everything is perfect, some mishaps can happen. So you search in the settings to change the audio, this genius app don’t have it, believing in their superior app/website functionality.

If I wanted a particular language, I would have selected that particular language when I searched for the content.

What really drives me mad is : it is able to play in the selected language till you pause and resume.

It’s a basic functionality, have you done a decent testing, before increasing the content. Instead of trying to chase numbers, try to have quality apps. People recognises and awards good and “working” apps

TJ_91

6 years ago

Response from developer

Hey! We are sorry for the not so pleasant experience with our app. We would like to review your case and request you to reach us via Help and Feedback section of the app. We will check and assist you accordingly. - Thank you.

I am airtel pospaid user and i am not satisfied from your service

Airtel xstream shows are removed while lockdown what kind of service is this as compair to airtel other are adding the shows and this aap removing it and. all i notice is fake service because i call to complaint but they are just saying that they will work on my complaint and so i dont pay the bill they are now calling me like 20 times a day for bill but they are not talking about service my feed back only about bill. Network is not good enough .when i call to complaint then that reciver are laughing and saying that we will work on your complaint and put me on hold and cut the call when this happen like three times .think how they are serious about work and i am goin to file case on airtel after lock down for fake advertise not giving good service

#pallu

6 years ago

Response from developer

Hey! We're sorry for the unpleasant experience. In case if you have any concern relate to Xstream app then reach us via Help and Feedback section of the app. We are happy to help you. -Thank you.

Playing a movie after a pause!

Once I have played a movie and if I take a break in middle of a movie for 5-6 mins and then if I wanna continue the movie then I can’t play neither from that point I left nor from the beginning. And that’s the worst part because I have invested an hour or so just to get introduced to all characters and now nothing I cannot know about the story.
And it’s necessary to take a break in middle of the movie, so that kinda takes the whole fun out of the great service which you guys are providing(I mean it best service) but it gets frustrating if you can’t watch the whole movie.
Please fix the problem asap!
And great app guys thank you!

ben solo going kylo ren

7 years ago

Response from developer

Hey! We apologize for the inconvenience caused to you. We appreciate you raising the concern to us. We require a bit more information so that we can investigate into the issue better. Please reach us through Help and Feedback section of the app so that we can get it fixed quicker. - Thank you

Best and Disappointing at the same time🤐

The app has a plethora of good sources to provide us with entertainment and this is something that people like me all over India would require. Hats off to this aspect!
Now to sum up the disappointing part, is the subtitles. The quality of video might be stupefying but no one would disagree to the fact that the experience of watching a TV Series/ Movie with subtitles is the best feeling, ever. I have faced continued problems with subtitles. For example, until last month I used to get complete subtitles but in Indonesian. I mean seriously? And then I tried the usual Restart/ Reset/ Delete method to get the subtitles. And I felt like I had achieved something. But you wouldn’t believe how long this lasted. 15 whole seconds! And now I get to enjoy content for 15 seconds every time I use the app. Later I’ve to just compromise with subtitles for quality.
Please resolve this issue ASAP. Just for the records, your app has the potential to become, literally, as good as, and dare I say, better than Netflix.

QuantumSplicer

7 years ago

Response from developer

Hey! Thanks for your feedback. We would like to inform you that Subtitles feature is not available in the app as of now. However your feedback is important to us and we will certainly share it with our concerned team so that it can be incorporated in future. Please feel free to keep sharing your suggestions with us at 'support@airtel.tv'. - Thank you

No content during live matches in Hotstar

I am a premium account holder. During Ind vs Aus series, when i open Star channels, it directs me to Hotstar Live and then i get an error message stating program not available. Anytime apart from live matches, able to see the channel. Really frustrating...You guys claim to be the fastest network in India based on some paid tests. Guess u need to look at how Jio TV operates. Even in few of the Sony channels, there is a lag during live telecast of matches where in it runs smooth via Sony Liv app. Hoped for a much better performance and really disappointed in Airtel TV. Looks like its just another tick of box kind service provided to the subscribers just bcoz another network provides live TV

Meet Vasant

7 years ago

Response from developer

"Uh oh! Really sorry you're having this sort of trouble with Airtel TV app. :( Don't worry, let's turn this experience around. :) Kindly reach us through ""support@airtel.tv"" section of the app along with your registered number and one of our support gurus will get you all back on track in no time. :) Thank You!"

Out dated UI, but content is good

The content provided though limited is good like the show humans, but the UI you are using is outdated for instance if I see a episode and come back it starts from the beginning of the season and not even that episode which I was last watching , making me think am I using the version which used to come out in the year 2011. Then manually I have to go and keep it from where I was watching which many a times I have no clue about . This makes this app outdated to other competitor apps . I would have uninstalled this but then some of the content has made me stay back. Would appreciate if the developer rather than giving an automated reply fixes this in the app.

Dkrasnaya

8 years ago

Response from developer

Uh oh! Really sorry you're having this sort of trouble with Airtel TV app. :( Don't worry, let's turn this experience around. :) Kindly reach us through "support@airtel.tv" section of the app along with your registered number and one of our support gurus will get you all back on track in no time. :) Thank You!

Drains the battery and Heat up the phone

I have been using Airtel Tv App since last few days and I love the content it is giving me. All the shows I want to watch are on it both English and Hindi. Things that make me mad about the app are, whenever I use the app it drains my iphone battery very quickly (currently using iPhone7) and it automatically changes from low quality to HD whether I have chosen to low quality or not. If my phone is at 100% after watching a 1 hour episode my phone will drain to 60-65% and also heat up my phone. I have used other tv app also for hours but they do not drain the battery that quick. Since I loved airtel tv app, I’m writing this review. Please fix the app and make it more compatible. Airtel user from a very long time, hoping a response.

Aman_Bansal

8 years ago

Response from developer

"Uh oh! This is not what we want you to experience. :( Let us turn this thing around and put a smile on your face. :) Allow us to extend a helping hand by reaching us through ""Contact Us"" section of the app and hopefully we can find a way around this. Enjoy your day. Cheers! :)"

Good collection, poor app

The collection of movies and TV shows is definitely quite good especially for the price. However the app itself is quite slow and buggy.
Firstly, when streaming any video it drains your battery faster than even the most demanding games.
Secondly, the interface itself is not very smooth or polished and it doesn't remember your watch history reliably so that you can easily resume watching where you left off.
Lastly, the connection and video playing is also not very reliable especially for the HOOQ content.

ab_aditya

9 years ago

Response from developer

Uh oh! This is not what we want you to experience. :( Let us turn this thing around and put a smile on your face. :) Allow us to extend a helping hand by reaching us through "Contact Us" section of the app and hopefully we can find a way around this. Enjoy your day. Cheers! :)