Kindly improve customer service
Response from developer
Hi Yamini, we're sorry for the trouble. We would like to inform you that as checked over chat you have shared the payment details. However, we would request you to kindly share the screenshot of all the payments, including the transaction details, date and time via the "Chat with Us" section of the app. This will help us proceed with resolving your concern efficiently. we'll do our best to fix it at the earliest. Our support team is currently unavailable for phone assistance; however, we are here to help you via chat and email. We have also noted your valuable feedback regarding the call feature and will share it with the relevant team for consideration. Thank you for your understanding.
App is crashing on Smart TV
Response from developer
Hi Sajitha, we’re sorry for the trouble. It seems something didn’t meet your expectations. Please share a video recording and your device details via the Chat with Us section in the app. We’re committed to improving and ensuring a smoother streaming experience. Thank you.
Very buggy website and no customer support after you pay for subscription
No other way to reach out to customer support after from in-app chat which is just managed by automated bots with few configured answers.
Unsubscribing it from this month itself.
Response from developer
Hi Vishal, we regret the trouble you've experienced with content not playing and delayed support. Kindly close all background apps, restart the app, and try again with a strong internet connection. If the issue persists, please share your complaint, along with your registered mobile number and any error screenshots/recordings via the Chat with Us section in the app or email us at support@airtelxstream.in. We’re here to resolve it promptly. Thank you.
Critical Review: Major Flaws
Response from developer
Hi, We're sorry for the inconvenience you were caused. We would like to inform you that you can delete your account by going to My Profile > Settings > Accounts and Device> Delete account. However, If you are facing any issues while performing these steps then please reach us through Chat with us section of the app or support@airtelxstream.in, so that we can help you accordingly. Thank You.
Much better than any other streaming service
I love that its even got the classic shows like shark tank or the old kapil sharma show to watch. Had always had netflix and prime but never knew what to watch there. You get some real solid options here.
Response from developer
Hi, Thanks for rating us with 5✭✭✭✭✭! We think you're 5 stars too ;) We are happy to hear that you've had a superb video streaming experience with us. Stay tuned for more updates. -Thank you.
