Needs work
Very unstable app, lots of connectivity issue. Needs work.
Keeps disconnecting
Layout is outdated. The app keeps logging me out and unable to reconnect to the ac after the latest update
Can not connect
Typed in system ID and password but unable to connect
A bit buggy
Like other comments, it’s quite tedious to drastically increase or decrease temp/fan in multiple zones with multiple taps. Also I think our room temperatures disappeared after the last update - they were there one minute, and gone the next. I’ve tried clearing app cache etc etc, but they’re gone on all devices that have Air Touch 4 installed. Don’t think the internet password actually changes either
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App update
Was their an app update? I can’t select the temperature for each room now.. isn’t that feature the purpose of having ducted and the app?
UX Design???
Never ceases to amaze me how insanely bad the user interface design (I’ll use that term loosely) is.
Honestly, somebody just starting out in software development would take more care and have a better idea of what works / looks good or not.
Get somebody else to take over.
Mind boggling!
Fisher Price My First App
Honestly, somebody just starting out in software development would take more care and have a better idea of what works / looks good or not.
Get somebody else to take over.
Mind boggling!
Fisher Price My First App
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Upgrade December 2025
The upgraded app won’t connect
terrible
this app wastes your life. And to fix it requires spending thousands for “air touch 5” systems
Worst app
Over the 1.5 years we have use this app it has connected probably a total of 5 times. The whole point of using an app is to connect remotely however this app never works or allows you to login.
Worst App, No Support
Airtouch Has to be the worst AC controller. Instead updating the app the release app but will only work with their new controllers. I regret buying this for my AC. Will look for alternatives
Good app. Background colour change needed
Great app but fresh air mode should be a different background colour to cooling mode to make it easier to see which mode it’s in. Green would be good!
Terrible app
App freezes, crashes, never auto loads. Is the slowest app I’ve ever interacted with.
It is literally seconds between ‘button presses’ and a response to occur.
Often you tap the button to increase temperature, wait 2-4 seconds, then have to press it again, before it changes the temperature by one digit.
Other times you tap it a few times in a 3-5 second period - and 20 seconds later it applies every tap - long after you assumed it had not recognised the taps.
Terrible.
It is literally seconds between ‘button presses’ and a response to occur.
Often you tap the button to increase temperature, wait 2-4 seconds, then have to press it again, before it changes the temperature by one digit.
Other times you tap it a few times in a 3-5 second period - and 20 seconds later it applies every tap - long after you assumed it had not recognised the taps.
Terrible.
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Ok. Needs improvement
Needs update with plus and minus buttons for the temperature control instead of a slider. App very glitchy.
App can’t receive notifications
Why can’t my mobile app receive notifications about high temperatures recently?
Avoid, it’s bad
Without doubt the worst app I’ve ever used. It’s ugly, poorly thought out and constructed. It is also unbelievably slow, I press a button to turn on a zone and it takes 4-5s for the ui to update.
And then if it’s on cooling it won’t ever shut off, regardless of what the detected temperature is. On heating it shuts off but not on cooling just wracking up expensive electricity bills.
Avoid this at all costs. Why version 4 is this bad is beyond me.
And then if it’s on cooling it won’t ever shut off, regardless of what the detected temperature is. On heating it shuts off but not on cooling just wracking up expensive electricity bills.
Avoid this at all costs. Why version 4 is this bad is beyond me.
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Lousy
This system is really out of date and every time you open the app it has to find and connect to the console. The console has an entire tablet to run it, but it seems to lose connection all the time. It connects to Google home kind of, but not smartthings or anything else.
Never connects
Useless app. Never connects when out of wifi.
Unable to connect using AirTouch4
I have followed the troubleshooting steps but my new iPhone 14 cannot connect to our AirTouch4 unit. My wife’s iPhone (which was recently upgraded to ios 16) can connect without issue.
Looking at my settings, it looks like the app doesn’t have an option. For local network settings either.
What I see is a constant loading screen and it never connects.
Uninstalling, restarting and reinstalling doesn’t seem to change anything. Would appreciate any support. Thanks!
Looking at my settings, it looks like the app doesn’t have an option. For local network settings either.
What I see is a constant loading screen and it never connects.
Uninstalling, restarting and reinstalling doesn’t seem to change anything. Would appreciate any support. Thanks!
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Awful, illogical as hard to use as it could be
The damned business logic of this must have been dreamed up by a sadist. It automatically turns zones down to stupidly low percentages until the unit has no choice but to blast everything into one room.
Adjusting temperatures has to be done room by room. No ‘reset all’ functionality.
Worse though, adjusting fan percentage has to be done in 5% increments for each room! So with ten zones, that’s 190 taps of the screen!! Are you kidding? It also retains it’s daftly thought through percentages until the next time it’s turned on.
Awful app. The worst app I have controlling the most expensive thing I have controlled by an app. Don’t get a system with this basket case app attached.
Adjusting temperatures has to be done room by room. No ‘reset all’ functionality.
Worse though, adjusting fan percentage has to be done in 5% increments for each room! So with ten zones, that’s 190 taps of the screen!! Are you kidding? It also retains it’s daftly thought through percentages until the next time it’s turned on.
Awful app. The worst app I have controlling the most expensive thing I have controlled by an app. Don’t get a system with this basket case app attached.
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Buggy
The app makes me log in every time I open it, and it’s really slow. Sometimes completely locks up.
I don’t understand why they would create a new AirTouch 5 app and not continue to improve this one.
I don’t understand why they would create a new AirTouch 5 app and not continue to improve this one.
