Worst update
The old version of this app was so easy to use. The latest update has the worst user interface I’ve ever seen. It’s clunky and unnecessarily convoluted. Please go back to the original app!
Needs ongoing developer support
This app is the default app for the AirTouch 5 air conditioner controller which runs the AC unit from an android tablet.
You can set up quite personalised and specific settings with different start and stop times, and temperatures within a program.
The iPhone/iPad app is ok, some set up options are not intuitive and are hidden behind other screens and settings. However once set up the system generally runs smoothly and the main screen allows you to quickly change zone settings on the fly.
Some downsides. The app could be more stable, it regularly fails to establish a connection and needs to be fully shutdown and reopened to work properly.
The developer is also trying to move users to the AirTouch Home. Which it says has “a focus on the entire home and smart devices” what that means in reality is that you are confronted with a much more complicated and cluttered interface with a new app that requires more sharing of personal data. The new app is in addition to the Airtouch5 app, not a replacement so you end up with 2 apps to manage one device which is a backward step.
Hopefully the developer doesn’t abandon the AirTouch5 app and those of us who simply and only want to control their air conditioner can still use it.
The Airtouch5 app needs ongoing support and refinement.
You can set up quite personalised and specific settings with different start and stop times, and temperatures within a program.
The iPhone/iPad app is ok, some set up options are not intuitive and are hidden behind other screens and settings. However once set up the system generally runs smoothly and the main screen allows you to quickly change zone settings on the fly.
Some downsides. The app could be more stable, it regularly fails to establish a connection and needs to be fully shutdown and reopened to work properly.
The developer is also trying to move users to the AirTouch Home. Which it says has “a focus on the entire home and smart devices” what that means in reality is that you are confronted with a much more complicated and cluttered interface with a new app that requires more sharing of personal data. The new app is in addition to the Airtouch5 app, not a replacement so you end up with 2 apps to manage one device which is a backward step.
Hopefully the developer doesn’t abandon the AirTouch5 app and those of us who simply and only want to control their air conditioner can still use it.
The Airtouch5 app needs ongoing support and refinement.
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Looks good
Hope they keep up and get better so far loving it and the app is good
Frequently disconnects
The app frequently drops out from the connection with Wifi and you can’t use it on your iPhone. Have to often come downstairs and make adjustments on the wired in console. Everything else in our house works perfectly on the Wifi signal, which is strong. I’ve seen many other comments on the app saying the same thing. The app needs to be fixed to it doesn’t have regular connection issues. It’s terrible as it is.
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Air touch 5 - won’t connect
Just installed by the Air Con company. Tablet is connected to home wifi but the IOS version of the app will not connect to the tablet.
Frustrating
Frustrating
Needs a faster all
Good product but can you make the zones faster to display when opening the app??
Does NOT want to connect
It used to be good with the previous version, since I updated to the latest version, all I got was “fail to connect to Airtouch” error. Please fix
Ridiculous
Terrible app
Great App!
The app works and looks great. UI is responsive and clean.
Could you please add a dark icon option? Air touch is the only app on my Home Screen that doesn’t support a dark icon.
Could you please add a dark icon option? Air touch is the only app on my Home Screen that doesn’t support a dark icon.
Good in theory, poor performance in practice
The App when it works is great. But the trouble is it keeps losing connection with my ducted air conditioning system via the home wifi which means I have to delete and reinstall the App repeatedly to be able to use it. Very frustrating.
App disconnection
The app constantly disconnects from the device and I have to manually switch the device on/off. The app is very unreliable and doesn’t function as desired.
Time for an update
Getting really annoyed with this app
Keeps freezing
App keeps freezing making it impossible to control the unit. Have to constantly exit the app and reopen to get it to work. It’s been 6 months since the last update for the app to fix issues. When is the next update to rectify issues?
The worst
App does not do specifically what it’s designed for - so you can remotely control the AC. Continuously drops out & can’t locate the device - even when you’re in the house. Really appalling given the investment in the equipment & upgrade to have this interface. I’d give it zero stars if I could.
Terrible Apps
The wifi continuously disconnect.
Keeps dropping out
The app doesn’t stay connected to the unit and keeps dropping out. Have to restart the wall unit to reconnect. It’s very frustrating especially if we want to access the system if we are away
Constantly disconnects from wifi
Every couple of weeks the pad disconnects from wifi and won’t connect until I restart the pad. Have had this issue since it’s been installed 18months ago. Updated firmware etc with no luck.
Wifi connectivity fix
We like most of you had wifi drop outs and failure to reconnect at times, I persisted and Polyaire sent a tech out to kid a new firmware /software to the tablet, has not dropped out since. This was in 2023/24 and thought they would have rolled out a patch or update since then, they know of the issue, They have a fix, get Polyaire tech to attend. System has been flawless since then.
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Air touch is amazing
I came here to get my partner connected as I’ve had the app running now for over a month. I haven’t experienced any connectivity issues however my home is a connected house with wired data connections throughout - I ran into similar wifi connectivity issues in my previous house running high trafffic on the wifi system (ring cameras etc) I wouldn’t be surprised if the connectivity issues experienced by other reviewers were there own lack of tech knowledge or support and not a true representation of the product. It’s awesome, highly recommend.
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Needs A Widget
Really enjoying the app. Wifi doesn’t seem to like combined 2.4ghz/5ghz channels. I created a seperate 2.4ghz channel and the connection has been stable.
