Great app... Amazing tech support
We started using Airvet shortly after we instituted curbside appointments in March. The developers have been very open to suggestions and institute updates rapidly. The app has come a long way and continually improves.
Airvet is Great
I have been using air vet since February. It takes a little while to get used to it and changing the workflow within your clinic. If you work with their team this is the best telemedicine platform out there. They are responsive to suggestions and the app is updated regularly. They reach out to my clinic often and offer suggestions in how we can use the app more successfully. In addition they reach out to clientele to streamline changes and help them through getting used to a telemedicine platform. As time goes on and I become more familiar with Airvet and how to use it has helped me become more efficient in my clinic better with time management especially during Covid.
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Fantastic service for pet parents.
The feedback I get from the pet parents I help is amazing. They are so appreciative, and the fact that they were able to video chat with a vet at any hour is so comforting, and much better than “Dr. Google” or running to an emergency clinic for something that was not an emergency.
Great app
I’ve been using AirVet for a couple months now, and have been very pleased with the platform and recent updates. Only suggestion I would make is to create a feature where vets can set their hours to allow requests to come through from clients. Right now I set an alarm on my phone to remind myself to turn it on, but sometimes forget to turn it off.
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Useable but needs improvement
Because of the virus, our parent Corp. asked that the Doctors start using this app. It’s new and it doesn’t seem like it was developed by a practicing veterinarian. Their customer support is great, and this could be a great app, but it’s missing some features. I’ve emailed their support, so hopefully these get added in the future:
- Camera has to come on when you take a call, no option to leave it off until after you start talking to a client
- No option to get a transcript of a consult. Not even if it was done all through the texting option of the app. You have to go and re-copy everything after the fact.
- No timer or reminder if you accidentally leave the app on after you’re done for the day (I’ve gotten called in the middle of the night)
- Accepting a consult/call only takes one tap on your phone or AirPod so it’s easy to accidentally take a call in your pocket.
- If your client calls and you are busy, there is no way to call them back or see what pet needed your help after the fact for a follow up.
- No way to see if who is calling is a client of yours or someone else’s (they’ve said they’re working on this one)
I think once they’ve fixed these issues it will be a pretty good tool for doctors and clinics.
- Camera has to come on when you take a call, no option to leave it off until after you start talking to a client
- No option to get a transcript of a consult. Not even if it was done all through the texting option of the app. You have to go and re-copy everything after the fact.
- No timer or reminder if you accidentally leave the app on after you’re done for the day (I’ve gotten called in the middle of the night)
- Accepting a consult/call only takes one tap on your phone or AirPod so it’s easy to accidentally take a call in your pocket.
- If your client calls and you are busy, there is no way to call them back or see what pet needed your help after the fact for a follow up.
- No way to see if who is calling is a client of yours or someone else’s (they’ve said they’re working on this one)
I think once they’ve fixed these issues it will be a pretty good tool for doctors and clinics.
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