Customer service
I’ve sent in several “Forgot my Password” requests to try and get my account back in order and I have yet to get anything back in my email. Yet when I try to sign up with same email on the off chance my account was in fact deleted…it says I have to reset my password…how long does turn around take on a request??
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Bbdhrnehejdjeueueueyeywy
Reliable income
I’ve been working exclusively through Roo for a year now and can say I absolutely love it. It’s so easy to find and request shifts, they have soooo much CE on demand, and it was really quick and easy to setup. It’s the only app I’ve used that’s setup really well and you get paid very fairly.
The only downsides are: they keep adding and removing the negotiating time/pay feature. It’s not required for hospitals to do first time reviews, I feel like they should be on both sides. The part where you cannot work for a Roo hospital unless they buy you out was never mentioned in the onboarding and kind of hidden in the TOS. They charge the hospitals a really large percentage for the shifts. So, smaller hospitals have super low paying shifts.
The only downsides are: they keep adding and removing the negotiating time/pay feature. It’s not required for hospitals to do first time reviews, I feel like they should be on both sides. The part where you cannot work for a Roo hospital unless they buy you out was never mentioned in the onboarding and kind of hidden in the TOS. They charge the hospitals a really large percentage for the shifts. So, smaller hospitals have super low paying shifts.
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NNinkski
California VAs
I don’t normally write reviews, but I was really disappointed with my experience with Roo. I spent about a month waiting to onboard, only to be told a week before my scheduled meeting that, as a Veterinary Assistant in California, I wasn’t eligible without an RVT license.
I understand there are state-specific requirements, but this should have been communicated upfront. It was frustrating to spend a month waiting only to find out so late in the process.
I understand there are state-specific requirements, but this should have been communicated upfront. It was frustrating to spend a month waiting only to find out so late in the process.
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CVCalifornia VAs
Experience
I was happy to hear about the app And use it as a vet assistant, it has good reviews I’m just disappointed that I need to have 5yrs of experience to even sign up.
DDuckynubs
Good but bad customer service
Great app to make some side cash or as a full time job if you get a lot of good shifts, unfortunately customer service isn’t the greatest that’s why I’m only giving 4 stars.
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