Banfield Salmon Creek
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Great App Idea, but…
Convenience w/ a Cost
Among many veterinarians, the platform is viewed less as a partner and more as a middleman extracting margin from an already strained industry. The silver lining is that competing relief platforms are reportedly entering the space with more clinician-friendly models—lower or flat fees, and even added support like business guidance (for example, S-corp setup) and retirement planning options (such as SEP IRAs)—so clinicians can keep more of what they earn while hospitals can afford to use relief staff more consistently.
For now, the tradeoff Roo offers is speed and convenience in exchange for lower net pay and restrictive terms that can function like a non-compete. In practice, if you work a shift through Roo at a hospital owned by a large corporate group (for example, BluePearl, VCA, Banfield, Mission, PetVet, etc.), the fine print may limit your ability to take direct employment with that organization for a set period (often around a year—check the exact timeframe in the contract). It’s worth understanding these constraints up front so you’re not surprised later.
One additional downside: many clinicians report that communication from Roo staff can feel unprofessional or overly patronizing—more like being spoken to as a child than as a licensed medical professional.
Bottom line: Roo may be useful for quick cash and rapid scheduling, but there are real costs—lower take-home rates, added strain on hospitals, and contract terms that can complicate future job options. Know the pros and cons before relying on it.
And to Roo’s founders: enjoy the margin while it lasts. This app is exactly the kind of product AI makes trivial to reproduce—and competitors that don’t siphon off 20%+ are already lining up. If you keep acting like the gatekeeper instead of the partner, the market will replace you faster than you can update your terms of service.
Chat option lacks
My experience.
I never pick up less than $200 shifts
Response from developer
Thank you so much for the LOVE! 💜 We're thrilled to hear that our filters are making it easier for you to find the right shifts at the right rate. It's all about helping you stay in control of your schedule—and your worth. We’re always working to make Roo even better, so your feedback means the world to us. If you need anything, let us know. We've got your back! 🙌
Buggy app
DVM
It’s such an easy way to find when and where shifts are available, request them, and communicate with the clinics. Roo’s response time is very fast as well.
Response from developer
Hello! Thank you for your 5 star review and your kind words! We're so glad Roo has been a valuable resource for your relief work and that the platform makes finding and booking shifts easy. Quick support and smooth clinic communication are top priorities for us—happy to hear it’s working well for you! I hope you have a great week!!
Roo Review From a Technician
Response from developer
Hi Ash!! Thank you for your 5 star review! We’re so happy to hear you’re loving your experience as a Roo tech! Having control of your schedule and enjoying the clinics you work with is what it's all about. Thanks for the kind words—our team is always here if you need anything!
Love it!
User friendly
Response from developer
Hello Tasha!! Thank you so much for your kind words and 5 star rating! Thanks so much for being part of the Roo community for over two years! We're so glad to hear that the experience has been amazing and that our team has been helpful along the way. We truly appreciate you and look forward to supporting you on many more shifts!
Relief Work Made Easy
Having an immediate option to continue earning money was wonderful. It took away all the stress of losing my job. I’ve done three shifts so far and it’s been amazing. All the little stressful details of finding relief shifts are already taken care of, so all I have to do is go out and be a good doctor. Hospital staff has been so grateful to me for filling shifts, keeping their doors open so that they can come to work and earn a paycheck, so I’ve not seen any unfriendly employees so far. And I’m making a lot more money than I have ever earned per shift, even though I’m careful to save some of it for taxes. So far I’ve signed up for a total of 9 shifts, and will be able to easily pay my bills for another two months. I am considering doing relief work long term now. I will definitely never again consider taking a regular job that isn’t a good fit for me because bills needto be paid.
Response from developer
Hello Dr. Acres! Wow, thank you SO much for your thoughtful response and 5 star rating! We're thrilled to hear Roo was able to support you when you needed it most. Knowing that our platform helped ease your transition into relief work and allowed you to continue doing what you love—on your own terms—is exactly why we do what we do. We’re so glad you’ve had a great experience so far and are here to support you every step of the way!
Roo Review
Response from developer
Hey there! So glad to hear you’ve been loving the app and building great connections with hospitals—that’s exactly what Roo is all about! -- We would love the chance to help you with the probation limit. Please reach out to us at hello@roo.vet at your earliest convenience and mention you were directed to do so via an App Review Response so we can investigate and resolve this for you, swiftly. We look forward to hearing from you soon!
Vet tech
Response from developer
That’s amazing to hear! We’re so glad Roo has made traveling and finding work easier for you. Flexibility and freedom are what we’re all about, and knowing that Roo has been a blessing for your family means the world to us. Thanks for being part of our community—we’re always here to help you hop into the shifts that fit your life!
Best Relief Platform
Response from developer
Hello Adrian! Thank you SO much for your rave review. We are so glad that you are enjoying the flexibility that Roo has to offer and we're always here to support you whenever you need. Keep up the great work and don't hesitate to reach out! Hope your week is going great!
Rough UIUX
Very skilled app
Good App 1 Major Glitch
Response from developer
Hi there! I'm so sorry you've been having this issue. I'm confident we can resolve this for you so that you can request shifts more smoothly, moving forward. Please reach out to us at hello@roo.vet and mention your review so that we can troubleshoot and help further! Hope to hear soon.
Roohoo!!!!!!
Response from developer
Hi Kimmy! Thank you so much for the 5 stars! Yours is a prime example of what Roo is all about. We're so happy to have made such a positive impact on your life. It's amazing to hear just how much you're truly getting out of the freedom and choice that Roo has to offer. Keep up the great work! We're so happy to have you. :)
