Perfect fit and breathable fabric
I was looking for something casual to wear and came across some women's tops on AIVI. Found a style I really liked, and the fit was just right when it arrived. The app was easy to browse and ordering was quick. Really happy with the purchase!
Horrible
Rebranding just to be 90% AI and your WHOLE APP SUCKS yikes what a management
Very disappointed with both the product quality and customer service.
I ordered Calvin Klein underwear from 6thstreet (AIVI). When the items arrived, multiple pairs had clear manufacturing defects — incomplete and loose stitching, unraveling seams on the side and waistband, and frayed threads. This is not normal wear; it is poor construction that should never have been sold under a premium brand name.
I contacted customer service with clear photos of the defects. Their response was a standard reply that innerwear is “non-returnable,” completely ignoring that this was a quality/defect issue, not a size or change-of-mind request. Even after pointing out their own policy on damaged/defective merchandise and referencing GCC consumer protection principles (Right to Safety and Redress), they refused to offer a replacement or any proper solution.
I also contacted Calvin Klein directly. They confirmed that since the purchase was made through a retailer, they cannot help and directed me back to 6thstreet. So the retailer is fully responsible — yet they chose to hide behind a hygiene policy instead of standing by a defective product.
The complete refusal to take any action on clear manufacturing defects makes me seriously question the authenticity of the products. When a seller refuses to replace or resolve obvious quality issues on a well-known brand, it raises strong doubts whether these are genuine Calvin Klein items or lower-quality/duplicate products being sold as authentic.
I expected better from a platform claiming to sell premium brands. Receiving poorly made underwear and then getting a dismissive response is unacceptable. Will not shop here again.
I contacted customer service with clear photos of the defects. Their response was a standard reply that innerwear is “non-returnable,” completely ignoring that this was a quality/defect issue, not a size or change-of-mind request. Even after pointing out their own policy on damaged/defective merchandise and referencing GCC consumer protection principles (Right to Safety and Redress), they refused to offer a replacement or any proper solution.
I also contacted Calvin Klein directly. They confirmed that since the purchase was made through a retailer, they cannot help and directed me back to 6thstreet. So the retailer is fully responsible — yet they chose to hide behind a hygiene policy instead of standing by a defective product.
The complete refusal to take any action on clear manufacturing defects makes me seriously question the authenticity of the products. When a seller refuses to replace or resolve obvious quality issues on a well-known brand, it raises strong doubts whether these are genuine Calvin Klein items or lower-quality/duplicate products being sold as authentic.
I expected better from a platform claiming to sell premium brands. Receiving poorly made underwear and then getting a dismissive response is unacceptable. Will not shop here again.
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Response from developer
Hi Prasant, Please accept our apologies for the inconvenience caused, please share your order id on customercare@aivi.com to assist you further.
Excellent
I was looking for sneakers for men and decided to check AIVI. Found a pair I really liked without spending too much time searching. The fit is comfortable, they look good with casual outfits, and ordering through the app was easy. Pretty happy with the purchase overall.
Liked the Fit
I was looking for a good men’s shirt and decided to check AIVI. Found a few styles I liked, and the app made it easy to compare and order. The shirt I received fits well and looks good too. Overall, a smooth experience and happy with the purchase.
Liked the variety of styles
I was looking for pants for men and found some good options on AIVI. I liked the variety of styles, and the app was easy to browse. The pair I ordered fits well and is comfortable for everyday wear. Overall, really happy with the purchase.
Terrible service zero English
Poor service v rude and even worse English! I would avoid this delivery if possible
Better than expected
I’ve bought men’s shirts from Namshi and Centrepoint before, but recently tried AIVI and honestly liked the experience better. The shirt fit really well, the quality was good, and I found the style I was looking for without much hassle. Pretty happy with the purchase!
Good Fit & Quality
I’ve tried buying jeans from Namshi and Centrepoint before but I didn’t always find the fit I was looking for. Recently tried AIVI for men's jeans and honestly I liked the fit and styles much better. The quality was good too and the whole shopping experience was pretty smooth. Definitely happy with this one!
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It used to be better with 6th street
I think this is the end of good era , when it was 6th street it was fair and you can find good deals and it was my main shopping App. Now many prices are even more than the market and claimed to be discounted. Sad to see this !
disappointed
very bad quality for the product ,customer service are not supported
Riyadh
The best app for sport
Worst customer service experience
I order items and came with wrong color,there is no place where I can complain on the app regarding the issue only call or email,so I asked for exchange and tooks almost 10 days for pickup and receive , when it comes after 10 days it was the same item which I’ve sent.
I sent an email complaining that regards, they replied that I will be contacted in 48 hours and no one appears.
I requested for exchange the courier picked up the item again and it is one week of waiting now.
I am really disappointed with my experience with this App
I sent an email complaining that regards, they replied that I will be contacted in 48 hours and no one appears.
I requested for exchange the courier picked up the item again and it is one week of waiting now.
I am really disappointed with my experience with this App
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Response from developer
Hi M.AlAamri, we do apologize for any inconvenience caused, please accept our sincere apology. Kindly share your order details at customercare@6thstreet.com to solve your concern at the earliest time.
Very bad user experience
App is not working, site is always lagging. Hoth are not opening and i cannot register. I have made a list of shopping and very lagging when i sign in. I downloaded and uninstalled the app several to resolve this issue. Personal experience with app and website is very very bad.
Response from developer
Hi Althaf, Please accept our apologies for the inconvenience caused. Please share a screen video of what you are facing and the version of your iOS at customercare@6thstreet.com so we can share it with our IT team for further assistance.
للأسف غير دقيقين في المواعيد
للأسف غير دقيقين في المواعيد
Apple pay
Apple pay not working
Overall Experience
I heard about a lot of negative reviews on their services and quality of the products , I myself ordered a Nike shoes , it was due for delivery after 5 days , but I showed under 2 days of placing the order , the price of the product was better then every other shops , so I was worried that it might be rejected or fake product,it was not fake, I was really surprised by their service and the quality of the product , I will definitely order shoes from them again in the future, don’t trust these negative reviews, most of them are lie.
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Response from developer
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
تجربة سيئة جدا ومخيبه للامال
قمت بالطلب من هذا التطبيق، وتم خصم المبلغ كاملًا. عند التوصيل فوجئت بإلغاء بعض الأصناف بدون أي حل فوري، ومنذ ذلك اليوم وأنا أنتظر استرداد المبلغ إلى الآن بدون نتيجة.
تواصلت مع خدمة العملاء أكثر من مرة، وفي كل مرة نفس الأسلوب:
وعود، تسويف، وكلام للاستهلاك فقط، ولا يوجد أي التزام حقيقي أو احترام للعميل أو لأمواله.
للأسف، هذا التطبيق لا يتحمل أي مسؤولية عند الخطأ، ويتعامل مع أموال الناس وكأنها بلا قيمة. تجربة سيئة جدًا، ولن أكررها، ولا أنصح أي شخص بالتعامل معهم إذا كان يهمه حقه ووقته
تواصلت مع خدمة العملاء أكثر من مرة، وفي كل مرة نفس الأسلوب:
وعود، تسويف، وكلام للاستهلاك فقط، ولا يوجد أي التزام حقيقي أو احترام للعميل أو لأمواله.
للأسف، هذا التطبيق لا يتحمل أي مسؤولية عند الخطأ، ويتعامل مع أموال الناس وكأنها بلا قيمة. تجربة سيئة جدًا، ولن أكررها، ولا أنصح أي شخص بالتعامل معهم إذا كان يهمه حقه ووقته
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Customer service sucks
The customer service sucks and the app didn’t work well. It shows delivered in tracker even if it’s not yet delivered. 90 mins shipping is a scam! I ordered 2 weeks ago and i still did not received the order. They even asked me to put it to return in the app but I didn’t even receive the product? How can i do that!
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Poor Service and Repeated Mistakes
I am extremely disappointed with my experience. I ordered a very simple item — a dress with a removable skirt — yet the team failed twice to send the correct product. This shows a lack of responsibility and negligence in handling customers’ orders. The entire situation has been very stressful, especially because this was supposed to be my wedding dress. I was really hoping to receive the dress I wanted, but this experience has been completely miserable. I will no longer order from this company, as this level of service is unacceptable.
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