App is CONSTANTLY crashing
I love Akira, but not this app. Constant crashing makes it impossible to shop. Scrolling? It crashes. Adding something to cart? It crashes. I’ve spent $300 with a competitor of theirs whose items I don’t love as much simply because their app doesn’t have these issues. Please stop making it so hard for me to give you my money 🥲
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Horrible
They are horrible. I ordered a dress. The dress didn’t fit and I sent it back and they didn’t send me my refund.
Sent damaged item
I ordered a great pair of sandals. Much to my disappointment, there was a noticeable blemish on the focal point. I requested a return but was told they were final sale. So, is this how Akira gets rid of damaged merchandise? I’ve reached out to customer service on their website, via email and Facebook and received zero response. Shady shady company
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love it!
boots was so cute
Cute stuff but
My wishlists are not showing up
Dont Even Try
The first time I opened the app after downloading and it froze my entire phone. The “allow notifications” pop up wouldn’t go away and just sat in front of anything I tried to do - siri, power off etc. Couldn’t click it away or swipe it away, even took 15 minutes and 4 reset attempts to finally get my phone to power down. Felt scammy but regardless just dont waste ur time
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Doesn’t load
Everytime I open this app it takes forever to load or doesn’t load at all.
Unusable
I’ve never been able to use this app because it doesn’t let me sign into my account! I’ve been able to do so on the website just fine. Why would I use the app if I can’t save any of my history or use my points? This is an IT problem.
So good
Love all the options
They sent me 2 left shoes! Outrage!!
As much as I spend good money to AKIRA to get to left shoes!
Terrible
It always glitches. Always. Just use your browser to shop.
Website is always crashing!!!
I have been using this app since it came out and it’s trash!!! You can only use it for 3 minutes or less in any category and it will just keep going back to the beginning of whatever category you want to see. Shoes 👞 two piece sets dresses 👗 it’s crazy how many times you have to scroll down to find an item. And it just keeps going back to the top. I have to take pictures of the items so that I can put it in the search bar and find what items I want to purchase!!! It’s crazy
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Love shopping Akira But hate the app
Akira needs to find a new IT company to fix their app and their website. It’s my favorite store and I go inside the store to buy my items or have the store order them and ship them to me. I’ve tried to use the App and deleted it. It keeps buffering and restarting. The website is just the same. Takes too long to load and it’s not clickable friendly. You can’t move around the website like you should smoothly in this new world of technology of online shopping with the price of Akira products there is no way the app or the website should operate this poorly.
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Blah
This app never ever loads and I’ve downloaded it a long time ago
AKIRA
Cute clothes. Sizing can be off. You have to pay for protected shipping or you will have missing items that cannot be replaced. Web & app are very slow
Loyal Shopper
I’ve been a customer for years and I always get compliments when I wear AKIRA!!!
Glitch city
It takes forever to load. As it loads and gets toward the end of a category, which takes at least 5 minutes for dresses, it freezes then kicks back at the beginning to start all over again. Never can shop the entire category as it won’t load then stops. And shopping through the browser is just as bad. I won’t shop here anymore because it’s too frustrating. You need to fix your site and your app cuz it looks like I’m not the only one with this problem.
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HORRIBLE CUSTOMER SERVICE
I placed an order for a coat to be received on my birthday. I moved and didn’t realize I never updated my address. I contacted customer support within 30 minutes of placing my order and was informed the order cannot be changed, when I inquired if the order can be canceled, I was told that since it is after hours on the weekend I would have to wait till Monday. I sent an email to follow up on Monday and they refused to cancel the order due to me missing the 3 days cancellation period. I tried for months to track the package that’s was delivered out of state to my previous address. I was offered no help and the package was never found. I have disputed the charge several times with my bank and was informed that because FedEx took a picture it’s proof of deliver over the emails I have sent to customer service to attempt the address change, shipping cancelation and refund request. Email is no help as the responses come from a bot and it does not offer any option to call and speak to a live person.
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Confused
I love Akira it’s one of my main go to stores for a fun outfit and the app has been promoted to me so much. I finally downloaded it…only for it to make me make a new account and then not accept it any of the times I tried to login……even though the site lets me????
Very GLITCHY APP and WEBSITE
Love shopping at AKIRA but the app and online service will annoy you due to slow uploading , takes you to unwanted links on the site , restarts and reboots in the middle of transactions. Just. Very difficult in the AKIRA shopping experience
