Take it off the App Store
This is one of the worst performing apps I have ever downloaded from the App Store. It fails at every stage. It won’t scan the back of the driver’s license (but will scan an enlarged printed photo of the back). After finally scanning, the information doesn’t match DMV’s data. Once I got as far to try and use the camera to take a picture as required but the camera never activated. The app was authorized to access the camera. The app worked in my iPhone 17 series but not on an 18. I’m deleting it as a useless app.
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AAlaskaDon
Response from developer
Thank you for your response. As we continue to improve customer experience, your feedback will be taken into consideration. And if you're having issues with the app, please do contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance.
Won’t take face photo.
Filed a bug report was recommended to remove and reinstall which I did. Still broken. Was also recommended to “re enroll in the app on the ak v website. With no link to do so” it worked previously but won’t access the camera to take a verification face picture now. Doesn’t work at all
Oos2mac
Response from developer
Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.
STOP! It's Worthless!
This is app is an embarrassment for the SOA. Some parts of it might work some of the time. But all the parts of it will never work any of the time. If the SOA is paying this vendor than it's just another example of wasteful tax-payer money and government corruption. This app is completely useless. I only gave it 1 star because it wouldn't let me leave a big fat ZERO!
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RRReally?AK DMV Really?
Trash
Complete trash! Don’t waste your time because it doesn’t work. It will not focus to scan my ID no matter what I do. I tried multiple times and nothing different. It even offers a second option and that’s even a bigger waste of time. After I entered all of my information it asks to scan my face but never opens the camera and yes I tried it multiple times also. Don’t waste your time, there’s better things you can do with your time. Way to go developers, aka State of Alaska, more wasted money!!
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PPeri0425
Response from developer
Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.
Good idea but doesn’t work.
Camera doesn’t focus when attempting to scan the barcode. When entering the information manually the camera function to scan your face doesn’t work. A white box appears but the camera doesn’t activate to scan your face.
AAKBait
Response from developer
Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.
