Alaska Mobile ID Reviews: Is It Legit?

Name: Alaska Mobile ID
Rating: 1.25225 (111 reviews)

Alaska Mobile ID

Division of Motor Vehicles, SOA Department of Administration

🌟 Lifestyle

Customer Experience

Positive experience3.1% of reviews

Neutral3.1% of reviews

Negative experience93.8% of reviews

~ Based on 64 written reviews from the US App Store.

Is Alaska Mobile ID Safe?

Alaska Mobile ID does not appear safe based on available data. AppsHunter Safety Score for Alaska Mobile ID is 32/100.

This assessment is based on 111 user ratings, with an App Store average of 1.3/5.

Safety Analysis

4.5% of ratings point to a safe experience

1.8% of ratings suggest some concerns

93.7% of ratings point to a risky experience

~ Based on 111 App Store ratings for Alaska Mobile ID.

Is Alaska Mobile ID Legit?

Alaska Mobile ID appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Alaska Mobile ID is 70/100.

Based on 70 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Take it off the App Store

This is one of the worst performing apps I have ever downloaded from the App Store. It fails at every stage. It won’t scan the back of the driver’s license (but will scan an enlarged printed photo of the back). After finally scanning, the information doesn’t match DMV’s data. Once I got as far to try and use the camera to take a picture as required but the camera never activated. The app was authorized to access the camera. The app worked in my iPhone 17 series but not on an 18. I’m deleting it as a useless app.

AAlaskaDon

a month ago

Response from developer

Thank you for your response. As we continue to improve customer experience, your feedback will be taken into consideration. And if you're having issues with the app, please do contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance.

Won’t take face photo.

Filed a bug report was recommended to remove and reinstall which I did. Still broken. Was also recommended to “re enroll in the app on the ak v website. With no link to do so” it worked previously but won’t access the camera to take a verification face picture now. Doesn’t work at all

Oos2mac

a month ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

STOP! It's Worthless!

This is app is an embarrassment for the SOA. Some parts of it might work some of the time. But all the parts of it will never work any of the time. If the SOA is paying this vendor than it's just another example of wasteful tax-payer money and government corruption. This app is completely useless. I only gave it 1 star because it wouldn't let me leave a big fat ZERO!

RRReally?AK DMV Really?

a month ago

Trash

Complete trash! Don’t waste your time because it doesn’t work. It will not focus to scan my ID no matter what I do. I tried multiple times and nothing different. It even offers a second option and that’s even a bigger waste of time. After I entered all of my information it asks to scan my face but never opens the camera and yes I tried it multiple times also. Don’t waste your time, there’s better things you can do with your time. Way to go developers, aka State of Alaska, more wasted money!!

PPeri0425

2 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

Good idea but doesn’t work.

Camera doesn’t focus when attempting to scan the barcode. When entering the information manually the camera function to scan your face doesn’t work. A white box appears but the camera doesn’t activate to scan your face.

AAKBait

3 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

Unusable

Tried a few times to get it to work. Camera barcode scan non functional. Entering manual info makes it crash. Not sure why AK uses this company, TBH. These are simple issues that should work in 2026

Update: emailing tech-support as suggested in these review reviews was completely unhelpful. They simply suggested restarting and reinstalling the app. Clearly that didn’t work.

Jjmcd073

5 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

No focus on camera, crashes manually

Even after I believe a year, I can’t get the app to accept my information or scan the barcode. It doesn’t allow me to focus on the barcode at all. I have an iPhone 16 Pro. And when I enter my information manually as soon as I click submit it spins and then crashes.

Yyasurefineokayleave

5 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

Don’t waste your time on app

Need to scan the drivers license but cannot read the ID. Then you can manually put the information but then it doesn’t match the DMV records and cannot proceed. Does not save any progress so I had to start from scratch so many times and eventually gave up.

JJC#52

7 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

Non-Functional Garbage App

Prepare to download an app that is completely non-functional. It does not communicate with the DMV, then provides the error message blaming you for everything info that doesn’t match the DMV’s.

I have tried 30 times over the past few weeks. A handful of times, I securely got past the last 4 digit SSN verification and it scans my face in an attempt to “match” the DMV (again), then promptly closes the whole app, which forces the user to go through the whole process again.

This is a really good idea to send to Alaskans you want to annoy. Tell them that it worked for you!

AAnchorageUser

7 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

3 months later, still crashes

My guy. Fix your app. It’s still living in crashville.

Wwolfheartak

7 months ago

Does not work

Doesn’t scan barcode and anytime I try to manual enter my info it crashes after hitting “continue.”

AAlaskanGuy94

7 months ago

Pointless

Can’t even log in without the app crashing 100 times

Mmehhsha

7 months ago

By far the worst app I’ve ever used

This has got the be the worst app I’ve ever seen. In theory it’s a good idea but when I scan my license it crashes so it’s totally useless.

Ttruckman235

8 months ago

Disappointed!

I had the same issues as a previous reviewer, in that when pointing the camera (iPhone 17 Pro) at my license it was either out of focus or too small so it would not capture (does not allow camera to focus). It also failed the manual entry portion. I really thought it was a great idea, have tried twice by deleting and downloading it a second time. No difference. I suggest a change to the coding that allows the camera to focus automatically. Doesn’t seem impossible with so many apps that do that kind of thing.

Update: after contacting the developer as they suggested, they emailed me to say that the issue was fixed and all is well with the world. But imagine this…THEY LIED! The very same issues exist and I can not seem to find a single feature that has been fixed! Fool me once…..

****Palmeranian**

8 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

Crashes

It crashes when trying to input your info. Won’t even scan id barcode. Don’t waste your time

DDA2019!

8 months ago

Waste of time

I enter my password and it’s a blank screen! It worked when I first installed it but now blank pages.

CCasey2641

8 months ago

Ran in circles

The app will not work for me. DMV confirmed my information is correct and told me to contact app support. I opened a support ticket, was told to contact t the Alaska DMV and then ignored after the point. Waste of time!

KKyleTAK2019

8 months ago

Not good

Used to work mediocre. Then it lost my ID. Tried to reinstall and now just crashes when trying to add an id. Note also that id scan is impossible due to lack of closeup focus.

RRort

8 months ago

Worked then it didn’t - updated review

This app originally worked for a while. Then when I went to check it today it says I didn’t have any credentials loaded. Now it doesn’t even recognize my information and gives a DMV mismatch error when manually entering the information directly off my Real ID drivers license. You should delete this app from the Apple Store and the developers should make it so it appears in the “wallet” app. Big waste of state money and resources IMO.

Seemed to work for a bit and now it is saying no credentials found. This app needs a complete overhaul and rebuild from the ground up.

I would give it a zero stars if possible!!!

RRoger6702

8 months ago

Response from developer

Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.AKsmartid-support@apps.thalesgroup.com for assistance. Thank you.

Not functioning

Eventually got the card barcode to scan by placing the phone and the card on a table perfectly still and walking away for a while. But it says my information does not match dmv records which is rediculous. So not a usable service. Can you say nice try

MMagpie_1_1

9 months ago