Love the concept
Response from developer
Hi! Thank you for sharing your feedback with us! We are glad to hear that you love the concept. We appreciate your thoughts regarding the voiceovers—input like this is always valuable as we look at the content and development of the app. We are also sorry to hear that you've experienced freezing and crashing issues, and our tech team is continuously working on performance improvements and bug fixes. If you need any further assistance, please feel free to reach out to our support team. Have a wonderful day!
Awful. Do not download.
Buggy
Response from developer
Hi, We’re sorry to hear that you’ve experienced these issues with the app. This is of course not the experience we want our users to have. We take reports of technical issues seriously and investigate and report bug cases to our technical team so they can be identified and resolved. As we’re unable to identify your account or the specific issue from an App Store review, we would need some additional information to investigate what is happening in your case. Please reach out to our support team with details about the issue and the device you’re using, and we’ll be happy to look into it further. Thank you for bringing this to our attention. 💙
Suspicious… bad customer service, hard to cancel (don’t do their free trial!!!!)
Response from developer
Hi, We’re sorry to hear that you’re disappointed with your experience, and we understand that an unexpected charge can be frustrating. We have already been in contact with you and reviewed your case. While we’re unable to change the outcome communicated by our support team, we would like to clarify that information on how to cancel is available both through Albert and on our website. Subscriptions purchased directly from Albert are managed through the Parent Portal on our website, while subscriptions purchased through the App Store or Google Play are managed through the respective app store. The free trial, its end date and the transition to a paid subscription are also communicated as part of the subscription process. We’re sorry that you nevertheless found the cancellation process unclear, and we appreciate you sharing that feedback with us. Team Albert 💙
Good so far but keeps crashing!
Response from developer
Hi, Thanks for letting us know, and we're glad your daughter is enjoying the game so far! We're sorry to hear about the freezing issues and lost progress, that's definitely not the experience we want. Please reach out to us at support@hialbert.co.uk with the device model and app version, and we'll help sort this out for you! 😊
