Albert Junior User Reviews

Name: Albert Junior
Rating: 3.81955 (133 reviews)

Albert Junior

eEducation Albert AB

🎮 Games

📚 Education

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Be careful with free trial!!!!

I downloaded this app for the free trial and we were not using it, when I tried to cancel the app they offered me an extended free trial which we still didn’t use. Unfortunately I was caught out with no reminder the trial was over and as I wasn’t using the app I had forgot all about it. By the time I noticed the advisor told me I had paid over £200 for the app and it was my own fault for not cancelling the app-which I initially tried to do! Very disappointed in the customer service and trickery in what could be a great app for children’s learning.

After the reply from customer service I still feel like I was tricked onto keeping the app and lost quite a bit of money.

Klm1404

6 months ago

Response from developer

Hi there, and thank you for taking the time to share your experience. We appreciate all feedback, even when it’s negative. We always aim to be as transparent as possible with our terms. For yearly subscriptions, we send both a welcome email with details about the subscription and a reminder email before the trial converts into a paid plan. It’s absolutely not our intention for anyone to feel misled. Our goal is to create a service that children enjoy and that parents find valuable, and we continuously work to improve. If you have any questions about your subscription, you are always welcome to reach out to us at support@hialbert.co.uk, we’re happy to help you further. Warm regards, Team Albert 💙

Thieves

I didn’t sign up for membership. I Tried cancelling the membership- They say my email address is not the one on the account & so they won’t cancel it. They have been taking money from me for months & refuse to cancel the acct!! in total they have stolen £108 from me so far.

Lou - Herts, UK

a year ago

Response from developer

Hello Lou. Thank you for reaching out to us. I'm really sorry to hear about the issues you're facing with your account. I completely understand your frustration, and I want to help you resolve this. To clarify, it seems like the email address you are using may not be the one associated with your active membership. If you can provide us with the correct email address associated with the account, we will be able to assist you in canceling the membership and addressing the payments made. We take all issues seriously and want to ensure that everything is handled properly. Please contact our support team directly with the correct details, and we’ll work quickly to investigate and resolve the situation. Thank you for your patience, and I look forward to helping you sort this out.

SCAM!!! Don’t leave your bank details, they kept charging me for months after trial cancellation

I am outraged that I kept receiving the charges from this company for months after having tried their app during the free trial. I accidentally learnt of the charges by the credit company while at the same time I was receiving the promotional messages from Albert to return to the app with 50%off offers - what’s the problem with you guys? Inactive subscription means you do NOT charge your customers who tried the app and didn’t like it.

Don’t take payment from people NOT consenting and agreeing to use of your product - there’s a reason behind why I didn’t choose to use and there’s no way any logical explanation why you take payments for that. You wouldn’t use someone else credit card you found lying on the road - don’t do that with your customers whose details you know, it’s called scam and fraud and you should be better than that if you provide educational products!

Bbc1111111

a year ago

Response from developer

Thank you for reaching out and sharing your experience — we’re truly sorry to hear how frustrating this has been for you. We want to clarify that we do not and cannot charge for a membership that has been canceled. If you’ve continued to receive charges, this indicates that your original subscription was never canceled, or that a second account may have been created and remained active. We’d be happy to help look into this further —contact our support and just send us the email address(es) that may have been used when signing up so we can locate the subscription(s) and assist you right away. We absolutely understand your concerns and are here to help resolve this for you as quickly and smoothly as possible. 💛

Scam

I downloaded this app and my children didn’t like it. I then cancelled subscription and deleted off my devices but I’m still being charged every month. I can’t find a way to cancel it again so am just being ripped off. DONT DOWNLOAD IT

LJP5555555555

a year ago

Response from developer

Hi, We're sorry to hear about your experience. If you're still being charged, it’s likely that the subscription wasn’t fully canceled. Deleting the app does not automatically stop the subscription, as it needs to be canceled through the platform where it was purchased (our website or App Store) Please reach out to our support team with the email linked to your account, and we’ll be happy to check and ensure that your subscription is canceled so no further charges are made.

Kids terrified of making mistakes in ‘battles’

Good maths games, less good ‘English’ games. Unfortunately, the ‘battles’ at the end of a lesson end with the child’s character being hit over the head with a boulder whenever they get an answer wrong. This is such a deterrent and makes kids afraid of making mistakes - which we all know is the best way to learn. My children exit as soon as they get a wrong answer to avoid the hit, and so never learn the right answer. What a shame! Great opportunity lost to celebrate mistakes and learn from them.

Maddy2931

2 years ago

Response from developer

Thank you for your valuable feedback! We’re glad to hear that your children enjoy the math games, but we’re sorry to learn that the "battles" in the English games are causing frustration. We completely agree that mistakes are an important part of the learning process, and we understand how the current feature may unintentionally create a fear of making errors. We truly appreciate your perspective, and we’ll pass along your suggestions to our development team to explore how we can better celebrate mistakes and turn them into learning opportunities. Thank you again for sharing your thoughts, and we’re committed to improving the experience for everyone!

I love love this app it is the best

I love this app because it really helps you learn and how cute it was it make really funny videos which me and my sisters love and I like how it gives you positive feedback and how it make you learn it the best way and the learning is amazing

MOFIGIT

2 years ago

Response from developer

Thank you so much for your wonderful feedback! We're so happy to hear that you and your sisters love the app and find it both fun and helpful for learning. It's great to know that the positive feedback and engaging videos are making your experience enjoyable. We're thrilled that you're having an amazing learning journey with us! Keep up the great work, and thank you for being a part of our community! Best regards,

Do not subscribe for free trial!! I won’t even rate it one star!

Please do not even subscribe for a free trial. Even when you cancel it they will still continue to take money of your bank. They won’t even let you know money is being taken or even send you an invoice. Apple always send me an invoice with any of my subscriptions even if it’s only £2.99. But this one you can’t even cancel it through apple so there’s no way you’ll notice that they are still getting money of you unless you check your bank. I think it’s disgusting how they are doing it.

YraMCsirh

2 years ago

Response from developer

Hi, Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about your experience. When a subscription is canceled, no further charges should occur after the cancellation date. If you’re seeing charges despite having canceled, it’s possible there was an issue with the cancellation process. I’d be happy to look into this for you and ensure any unexpected charges are addressed. Since the subscription was not registered through Apple, it cannot be canceled there. To cancel, please go to our website, where you originally registered your account. Please send over any details, such as the email address linked to the account or the last four digits of the card used, and I’ll investigate right away. Thank you for your patience, and again, I apologize for any inconvenience this has caused.

Absolutely shocking, scammers.

Horrific app, no way of cancelling subscription through app, have to go through a whole website. Bunch of scammers and there’s absolutely not much to do on the app to make up the price. Don’t even bother. They just want your money. All negative reviews they’ve continuously had yet at unable to make adequate change for their customers or provide adequate customer service. All for money, companies like these never win.

bro just accept

2 years ago

Response from developer

Hi, we're really sorry you feel this way. You can always cancel your membership at the same place you signed up, either on our website or in the app stores. On our website, you can also find instructions on how to cancel under our Q&A. If you have problems cancelling, just contact our customer service at support@hialbert.co.uk and we will guide you. Best Regards, Team Albert 💙

Unable to cancel

I did a free trial, the app has never worked for me (just comes up with a blank grey screen). Went on my app subscriptions, nothing was on there so thought my payment details hadn’t been taken. Just noticed two months of charges. The app shows still a blank screen, so it won’t load for me to cancel. No idea how to cancel now?!

Amylounic

2 years ago

Response from developer

Thank you for reaching out to us, and I’m sorry to hear about the issues you’ve experienced with our app. We understand how frustrating it must be to face technical problems while also being charged for a service you haven’t been able to use. Please know that you need to cancel your subscription through our website if you have bought the service there. I would recommend visiting https://www.hialbert.co.uk/ and logging into your account to manage your subscription from there. Additionally, our support team would be happy to assist you with both the technical issue and the cancellation. Please contact us at support@hejalbert.se and we will make sure to help you as soon as possible. We apologize for the inconvenience, and we appreciate your patience while we work to resolve this for you. Best regards, Team Albert.

Cancellation

Cancelled free trial well within the time period yet still got charged for the subscription. Avoid.

Update: they claim that they cannot charge you if you’ve cancelled and that they send an email to you to confirm. I’ve now been through the cancellation process twice and neither time have received an email. I had to remove my bank card from Apple Pay and get a new one.

LindsayFC17

2 years ago

Response from developer

Hi Lindsay, it is not possible to be charged if you have previously canceled your subscription. If you have been charged by us, you must have created another subscription that you forgot to cancel. Please contact our support and we will help you further. Best regards, Team Albert.

Poor customer service

I downloaded the app for a free trial over summer. I had an email saying there had been an issue with the payment so I assumed we were not subscribed and I heard nothing else from them. They then charged me at the end of August. I queried this immediately but the customer service department were not helpful and have refused to refund the money.

ecsvecs

2 years ago

Response from developer

Hi, sorry to hear that you had a bad experience with us. As I don't know enough information to find your membership I can't help you from here but please contact our support again if you want to follow up on this message. Wish you a nice day. Team Albert.

Charged

Signed up to free during summer holidays. Sign up email didn’t state any auto renewal or that it continues. They charged me after the free period. Refuse to refund even though I cancelled it the day they charged, contacted them and haven’t used the app. Awful customer services

H.S 1

2 years ago

Response from developer

Hello and thank you for your review. Your confirmation email stated the type of membership, the amount and the expiry date of the trial period. I'm sorry if you missed this, unfortunately we cannot refund for forgetting to cancel your subscription. Our refunds are reserved for errors caused by us. I hope this answered your question. Best regards, Team Albert.

Albert

This app really helped me with my English maths and it was also fun at the same time I would definitely recommend this app for schools and homeschool

Danny🍕😜

2 years ago

Response from developer

Hello Danny. Thank you so much for your kind review. We hope you get a lot of use out of our app in the future. Best regards, Team Albert.

Great

It’s so fun and u learn at the same time me and my siblings love this math app and there is multiple apps of Albert five star its amazing ❤️❤️❤️❤️❤️❤️

🚿🍕🚿🍕

2 years ago

Response from developer

Thank you so much for 5 stars! We are so happy to hear you like all of our apps. 💙 Best regards, Team Albert.

Terrible app, service and company

I signed up for a trial and tried out the app. The app was having lots of issues so after struggling for a bit I closed and deleted it. Unfortunately after the trial they continued to charge you without any notice whatsoever.

Note that they charged you via their own app not through Apple so a bit fishy too. The charge comes from a Czech Republic company so don’t expect good customer service / protection as in the UK.

I contacted the company to ask for a refund due to the app issue and lack of usage, however this is NOT a customer first company so they insist on the charges. I will of course NOT use it or recommend it to anyone.

R3vi3w.3r

2 years ago

Response from developer

Hello and thank you for your review. I am sorry if you experienced difficulties using the app. However, deleting the app is not enough, as this is a subscription service, you need to actively log in and cancel your membership. You can either choose to purchase the app via Apple/Google Play or directly via our website. The termination must always take place where you made your purchase. The fee is charged from our financial system Stripe but the company is Swedish owned.If you wish to discuss this further, you are welcome to contact our support. Best regard, Team Albert.

Great app for kids!! But the duck is missing

My son learns a lot playing with this app. But no matter how hard and how many tries we do, we can’t locate the duck. Help!

japex27

2 years ago

Response from developer

Hi, thanks for your review! I'm glad to hear that your son appreciates our service. If you have any questions or concerns, you are always welcome to contact our customer service at support@hialbert.co.uk. Best regards, Team Albert 💙

Glitchy on the app would have been more impressed if you could use on A Max/webpage!

The app glitches and is quite slow to respond

Rach8611117

4 years ago

Too Expensive

Considering this app only gamifies maths learning, £9.99 is a high price to pay each month for such a niche product. The app did engage my son (5) momentarily but only when I suggested he use it. He has never subsequently asked to use it. I would only consider resubscribing if the subscription cost were significantly reduced and additional topics were incorporated.

purrpull

5 years ago

Scam

I see this as a scam. I have been charged several times without realising I was still subscribing as I didn’t have the app and got no emails to let me know they were going to charge me again after a year’s time. There was no way to get the money back. Avoid these guys!!

fgiebdjejsnb

5 years ago

Not what I was expecting!

This mainly just tests children’s knowlege of maths concepts, doesn’t actually teach anything. Also, the voice is really odd and disjointed. And some of the graphics look bad on a Chromebook. And lots of questions rely on the child being able to read who chi is no good for preschool kids. Quite disappointed!

Grumpyolddoinshead

5 years ago