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Albert Junior Reviews: Is It Legit?

Albert Junior
Albert Junior
eEducation Albert AB
🎮 Games
📚 Education

Customer Experience

Positive experience29.5% of reviews
Neutral11.4% of reviews
Negative experience59.1% of reviews

~ Based on 44 written reviews from the US App Store.

Is Albert Junior Safe?

Albert Junior appears mostly safe based on user ratings. AppsHunter Safety Score for Albert Junior is 76/100.

This assessment is based on 133 user ratings, with an App Store average of 3.8/5.

Is Albert Junior Legit?

Albert Junior appears to be a legitimate app. AppsHunter Legitimacy Score for Albert Junior is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Love the concept

Great concept, had hoped for British voices throughout to avoid the Americanisms. It also seems to freeze/crash so needs a few bug fixes.
FFairyCalledClairey

Response from developer

Hi! Thank you for sharing your feedback with us! We are glad to hear that you love the concept. We appreciate your thoughts regarding the voiceovers—input like this is always valuable as we look at the content and development of the app. We are also sorry to hear that you've experienced freezing and crashing issues, and our tech team is continuously working on performance improvements and bug fixes. If you need any further assistance, please feel free to reach out to our support team. Have a wonderful day!

Awful. Do not download.

As others have said cancelling is a nightmare, they take money out without notifying. Really really poor service.
Mmabellea-s

Buggy

Although this app looks pretty decent, it is extremely buggy. Screens become unresponsive and you have to quit out of it often. I would hate to pay money for this. Where is the support to fix this? Would not recommend,
SHson of helvetica

Response from developer

Hi, We’re sorry to hear that you’ve experienced these issues with the app. This is of course not the experience we want our users to have. We take reports of technical issues seriously and investigate and report bug cases to our technical team so they can be identified and resolved. As we’re unable to identify your account or the specific issue from an App Store review, we would need some additional information to investigate what is happening in your case. Please reach out to our support team with details about the issue and the device you’re using, and we’ll be happy to look into it further. Thank you for bringing this to our attention. 💙

Suspicious… bad customer service, hard to cancel (don’t do their free trial!!!!)

I tried to find how to cancel the subscription (it wasn’t in the usual place where app payments are, they sneakily do it through their own site, which is dodgy as hell) & then ended up getting charged. Very annoying (& we barely used the app, don’t think my kid learnt a thing) I’m someone who watches every pound spent & I feel robbed
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Lljoanj

Response from developer

Hi, We’re sorry to hear that you’re disappointed with your experience, and we understand that an unexpected charge can be frustrating. We have already been in contact with you and reviewed your case. While we’re unable to change the outcome communicated by our support team, we would like to clarify that information on how to cancel is available both through Albert and on our website. Subscriptions purchased directly from Albert are managed through the Parent Portal on our website, while subscriptions purchased through the App Store or Google Play are managed through the respective app store. The free trial, its end date and the transition to a paid subscription are also communicated as part of the subscription process. We’re sorry that you nevertheless found the cancellation process unclear, and we appreciate you sharing that feedback with us. Team Albert 💙

Good so far but keeps crashing!

My daughter is enjoying the game so far but we only started using it today and it’s frozen 4 times in less than 2 hours and she’s lost her progress. We have a new iPad Pro so it must be the app itself. Disappointing!
KKyBeans

Response from developer

Hi, Thanks for letting us know, and we're glad your daughter is enjoying the game so far! We're sorry to hear about the freezing issues and lost progress, that's definitely not the experience we want. Please reach out to us at support@hialbert.co.uk with the device model and app version, and we'll help sort this out for you! 😊

Be careful with free trial!!!!

I downloaded this app for the free trial and we were not using it, when I tried to cancel the app they offered me an extended free trial which we still didn’t use. Unfortunately I was caught out with no reminder the trial was over and as I wasn’t using the app I had forgot all about it. By the time I noticed the advisor told me I had paid over £200 for the app and it was my own fault for not cancelling the app-which I initially tried to do! Very disappointed in the customer service and trickery in what could be a great app for children’s learning.

After the reply from customer service I still feel like I was tricked onto keeping the app and lost quite a bit of money.
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KKlm1404

Response from developer

Hi there, and thank you for taking the time to share your experience. We appreciate all feedback, even when it’s negative. We always aim to be as transparent as possible with our terms. For yearly subscriptions, we send both a welcome email with details about the subscription and a reminder email before the trial converts into a paid plan. It’s absolutely not our intention for anyone to feel misled. Our goal is to create a service that children enjoy and that parents find valuable, and we continuously work to improve. If you have any questions about your subscription, you are always welcome to reach out to us at support@hialbert.co.uk, we’re happy to help you further. Warm regards, Team Albert 💙

Scam! Don’t go for the free trial

I have been charged £15.99 3 times in the last 2 months. Never downloaded or used this app! It’s not even registered as a payment plan or subscription on my Apple App Store. This is such a scam payment system.
NN.Stew.

Thieves

I didn’t sign up for membership. I Tried cancelling the membership- They say my email address is not the one on the account & so they won’t cancel it. They have been taking money from me for months & refuse to cancel the acct!! in total they have stolen £108 from me so far.
LULou - Herts, UK

Response from developer

Hello Lou. Thank you for reaching out to us. I'm really sorry to hear about the issues you're facing with your account. I completely understand your frustration, and I want to help you resolve this. To clarify, it seems like the email address you are using may not be the one associated with your active membership. If you can provide us with the correct email address associated with the account, we will be able to assist you in canceling the membership and addressing the payments made. We take all issues seriously and want to ensure that everything is handled properly. Please contact our support team directly with the correct details, and we’ll work quickly to investigate and resolve the situation. Thank you for your patience, and I look forward to helping you sort this out.

SCAM!!! Don’t leave your bank details, they kept charging me for months after trial cancellation

I am outraged that I kept receiving the charges from this company for months after having tried their app during the free trial. I accidentally learnt of the charges by the credit company while at the same time I was receiving the promotional messages from Albert to return to the app with 50%off offers - what’s the problem with you guys? Inactive subscription means you do NOT charge your customers who tried the app and didn’t like it.

Don’t take payment from people NOT consenting and agreeing to use of your product - there’s a reason behind why I didn’t choose to use and there’s no way any logical explanation why you take payments for that. You wouldn’t use someone else credit card you found lying on the road - don’t do that with your customers whose details you know, it’s called scam and fraud and you should be better than that if you provide educational products!
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BBbc1111111

Response from developer

Thank you for reaching out and sharing your experience — we’re truly sorry to hear how frustrating this has been for you. We want to clarify that we do not and cannot charge for a membership that has been canceled. If you’ve continued to receive charges, this indicates that your original subscription was never canceled, or that a second account may have been created and remained active. We’d be happy to help look into this further —contact our support and just send us the email address(es) that may have been used when signing up so we can locate the subscription(s) and assist you right away. We absolutely understand your concerns and are here to help resolve this for you as quickly and smoothly as possible. 💛

Rocks

Best for learning
GET NOW And learn
SSammyboybros

Scam

I downloaded this app and my children didn’t like it. I then cancelled subscription and deleted off my devices but I’m still being charged every month. I can’t find a way to cancel it again so am just being ripped off. DONT DOWNLOAD IT
LLJP5555555555

This is a scam app.

It lures you into a trial without giving any renewal reminders before the expiry date, hoping you’ll forget to cancel. They charge you without offering a refund.
KKITLT08

Kids terrified of making mistakes in ‘battles’

Good maths games, less good ‘English’ games. Unfortunately, the ‘battles’ at the end of a lesson end with the child’s character being hit over the head with a boulder whenever they get an answer wrong. This is such a deterrent and makes kids afraid of making mistakes - which we all know is the best way to learn. My children exit as soon as they get a wrong answer to avoid the hit, and so never learn the right answer. What a shame! Great opportunity lost to celebrate mistakes and learn from them.
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MMaddy2931

Response from developer

Thank you for your valuable feedback! We’re glad to hear that your children enjoy the math games, but we’re sorry to learn that the "battles" in the English games are causing frustration. We completely agree that mistakes are an important part of the learning process, and we understand how the current feature may unintentionally create a fear of making errors. We truly appreciate your perspective, and we’ll pass along your suggestions to our development team to explore how we can better celebrate mistakes and turn them into learning opportunities. Thank you again for sharing your thoughts, and we’re committed to improving the experience for everyone!

I love love this app it is the best

I love this app because it really helps you learn and how cute it was it make really funny videos which me and my sisters love and I like how it gives you positive feedback and how it make you learn it the best way and the learning is amazing
MMOFIGIT

Response from developer

Thank you so much for your wonderful feedback! We're so happy to hear that you and your sisters love the app and find it both fun and helpful for learning. It's great to know that the positive feedback and engaging videos are making your experience enjoyable. We're thrilled that you're having an amazing learning journey with us! Keep up the great work, and thank you for being a part of our community! Best regards,

Do not subscribe for free trial!! I won’t even rate it one star!

Please do not even subscribe for a free trial. Even when you cancel it they will still continue to take money of your bank. They won’t even let you know money is being taken or even send you an invoice. Apple always send me an invoice with any of my subscriptions even if it’s only £2.99. But this one you can’t even cancel it through apple so there’s no way you’ll notice that they are still getting money of you unless you check your bank. I think it’s disgusting how they are doing it.
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YYraMCsirh

Response from developer

Hi, Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about your experience. When a subscription is canceled, no further charges should occur after the cancellation date. If you’re seeing charges despite having canceled, it’s possible there was an issue with the cancellation process. I’d be happy to look into this for you and ensure any unexpected charges are addressed. Since the subscription was not registered through Apple, it cannot be canceled there. To cancel, please go to our website, where you originally registered your account. Please send over any details, such as the email address linked to the account or the last four digits of the card used, and I’ll investigate right away. Thank you for your patience, and again, I apologize for any inconvenience this has caused.

Absolutely shocking, scammers.

Horrific app, no way of cancelling subscription through app, have to go through a whole website. Bunch of scammers and there’s absolutely not much to do on the app to make up the price. Don’t even bother. They just want your money. All negative reviews they’ve continuously had yet at unable to make adequate change for their customers or provide adequate customer service. All for money, companies like these never win.
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BAbro just accept

Response from developer

Hi, we're really sorry you feel this way. You can always cancel your membership at the same place you signed up, either on our website or in the app stores. On our website, you can also find instructions on how to cancel under our Q&A. If you have problems cancelling, just contact our customer service at support@hialbert.co.uk and we will guide you. Best Regards, Team Albert 💙

This game makes maths fun and I use to not like maths but now I love it thank you so much

Xx
CCake1234557

Unable to cancel

I did a free trial, the app has never worked for me (just comes up with a blank grey screen). Went on my app subscriptions, nothing was on there so thought my payment details hadn’t been taken. Just noticed two months of charges. The app shows still a blank screen, so it won’t load for me to cancel. No idea how to cancel now?!
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AAmylounic

Response from developer

Thank you for reaching out to us, and I’m sorry to hear about the issues you’ve experienced with our app. We understand how frustrating it must be to face technical problems while also being charged for a service you haven’t been able to use. Please know that you need to cancel your subscription through our website if you have bought the service there. I would recommend visiting https://www.hialbert.co.uk/ and logging into your account to manage your subscription from there. Additionally, our support team would be happy to assist you with both the technical issue and the cancellation. Please contact us at support@hejalbert.se and we will make sure to help you as soon as possible. We apologize for the inconvenience, and we appreciate your patience while we work to resolve this for you. Best regards, Team Albert.

Complete rip off

I signed up for the free trial, then unlike every other subscription company you do not receive any follow up emails when the trial period is ending. My child had no interest in the app so never used it, the next time I even remembered I had it was when £15.49 was taken from my bank… which I initially thought wouldn’t be the end of the world if it was for the year - but then to find it is for ONE MONTH! The customer service is absolutely shocking, I received a down right rude email polished up with a few ‘friendly’/snide remarks. There is no excuse for for such poor and rude customer service, I would not support the company even if the app had been any good…. Which it’s not!
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KKLB1822

Cancellation

Cancelled free trial well within the time period yet still got charged for the subscription. Avoid.

Update: they claim that they cannot charge you if you’ve cancelled and that they send an email to you to confirm. I’ve now been through the cancellation process twice and neither time have received an email. I had to remove my bank card from Apple Pay and get a new one.
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LLindsayFC17

Response from developer

Hi Lindsay, it is not possible to be charged if you have previously canceled your subscription. If you have been charged by us, you must have created another subscription that you forgot to cancel. Please contact our support and we will help you further. Best regards, Team Albert.