How I love you
I love you and I miss you
Managing member
Just excellent
Faulty equipment, Software Glitch’s, and Breach of Contract
Our experience with Aldelo has been extremely disappointing. Their PAX credit card readers, repeatedly malfunctioned - often, double charging customers or using the same card to close a completely different ticket hours later under another server name. This was not user error. It was a serious flaw and their hardware and software. I had to personally refund many customers out of pocket absorbing both the financial loss and damage to my restaurants reputation. Aldelo admitted that their terminals were faulty and that they required updates or replacements, but they never fully resolved the issue. To make matters worse when I ended service because of the ongoing problems, I was charge an early termination fee that directly violated the terms of our signed contract. Despite less than 12 months remaining, which for the agreement should have been a $250 charge for early termination, I was charged $500 and they refuse to correct it. Between the faulty equipment, constant system errors and their failure to honor the contract they sent me and we both agreed on, I cannot recommend Aldelo to any business that values reliability or integrity.
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New update messed up our pricing!!!
This was working well but an update happened and now the rounding for the cash discount ruined our pricing. If we sold a $10 item it would charge 4% for a card transaction and they would pay $10.40. However now with the new calculations it screwed everything up and if paying with cash it will charge them $9.98. We live in Oregon, no tax. This is a HUGE inconvenience I hope the developers are smart enough to go back to the calculations that WORKED!
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Gift cards
It’s really good if they had put gift cards in retail part for demo
