Poorly designed at best
I didn’t need to use the app on an android. The aleck app is the most poorly designed offshored software I’ve ever experienced, and I’ve worked on design teams. The product is essentially unusable because of it (006). Wasted money. Stay away from the product, absolutely 0 design analysis with potential customers.
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Totally broken
The app and companion hardware are both useless.
App and product are not supported by any user guide or directions
Guide that came with the product and online guides do not match the app and do not support the functionality described. Save your money and look elsewhere
Terrible Timing Updates
These are the absolute most painful headphones to connect. Bluetooth and the app is a self licking ice cream cone to help facilitate Bluetooth connections. Anything and everything requires Wi-Fi, which is impossible on the side of a snowy mountain, which makes you wonder why you even bought these.
Snow pro and off grid
Snow pro wont connect to off grid.
Notifications broken
App doesn’t show up on iPhone notifications under settings, so can’t turn on.
Firmware update changed core functionality
I lost days of not having my Nunchucks after a firmware update, which changed the on setting from holding the right side for 5 seconds to holding both for 2. How do you make such a huge update without backwards compatibility?!? Was not a single UX designer consulted?? I thought my headset was broken and wasn’t able to use it for days. The headset is decent but the software is junk and I’m never updating the firmware again if I can help it.
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Nonstop problems
Have used these for nearly a year. Sometimes app works. Sometimes it doesn’t. I have the snow headphones and also the mountain bike. The bike headphones frequently refuse to turn off. Seems like this company struggles with hardware and software issues. Alas not many better options out there so I will make do.
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What update?
Got an email announcing a big update… where is it?
Constant connectivity loss
I just received the Aleck Off-Grid and Aleck Snow pairing. Setup was seamless, but there’s a lot left on the table. I ski with my kids and they do not have their own phones. I’d like to be able to set up 3-4 Off-Grid devices under the same account (which is possible) AND have them on the same private channel (which I have been unable to do. So far have been able to put them on the same private channel only by connecting one to my phone and one to my iPad. Another feature I personally used in the past with other walkies is the Always-On intercom (versus PTT). As I ski down the slopes with the kids, I can quickly hear if they fall or need something, without them having to stop to push a button. I hope this comes to Aleck with a firmware update.
Update. The app, even after the last update, is useless. My devices do not stay paired. I pair my OG, it stays paired for maybe a couple of weeks, then I have to pair it again. Change the channel again. Make sure everything works properly again for all four OGs I have and their respective Aleck Snow headsets. Luckily I haven’t had to do this yet in freezing temps.
Update. The app, even after the last update, is useless. My devices do not stay paired. I pair my OG, it stays paired for maybe a couple of weeks, then I have to pair it again. Change the channel again. Make sure everything works properly again for all four OGs I have and their respective Aleck Snow headsets. Luckily I haven’t had to do this yet in freezing temps.
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Junk
Sucks. Controls don’t correlate to what they say. Don’t buy. If you do you don’t need the app.
Go Live is NOT working anymore !
please fix the bug, go live button is not working as expected. after click, there is no one in live status
App does not work
App connects to comm radio. Refuses to connect to Nunchuks purchased at same time directly from Aleck website. I can connect them via Bluetooth settings. Just cannot connect to app which means I cannot get the Comm Radio to work hands free via my helmet audio. Bummer. Considering returning the radio.
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Response from developer
Sorry to hear you're having trouble connecting your Nunchuks in the app, and thanks for flagging it. If they’re showing in your Bluetooth settings but not in the app, something may have gone wrong during setup. Please reach out to us at support@aleck.io and we’ll get this sorted for you. Just let us know your phone model and software version and we’ll take care of the rest. We want to make sure everything works smoothly for you.
So far okay
I just received the Aleck Off-Grid and Aleck Snow pairing. Setup was seamless, but there’s a lot left on the table. I ski with my kids and they do not have their own phones. I’d like to be able to set up 3-4 Off-Grid devices under the same account (which is possible) AND have them on the same private channel (which I have been unable to do. So far have been able to put them on the same private channel only by connecting one to my phone and one to my iPad. Another feature I personally used in the past with other walkies is the Always-On intercom (versus PTT). As I ski down the slopes with the kids, I can quickly hear if they fall or need something, without them having to stop to push a button. I hope this comes to Aleck with a firmware update.
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Zero stars - doesn’t work
Great product in theory. Got everything set up ahead of my trip, made a channel, etc. My controls were not working as the guide said, so I went to update firmware, only to discover that despite being connected via Bluetooth, the app wasn’t recognizing my Nunchucks. I’ve attempted to factory reset a dozen times, deleted the app and redownloaded, deleted my account and created a new one, with zero success. I now have a $150 paper weight and a worthless app. Best part, no customer support on the weekends and I leave for my trip tomorrow. Thanks for that Aleck.
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Great app and ecosystem
I’ve been using the Nunchucks and OG’s for the past few months with my kids skiing and the whole system is amazing. The app is slick with a great UI, and the hardware just works. The team is quick to respond to feedback and update both the app and/or firmware if needed. The channel/frequency selection system for the OG’s is a great example of stellar UI, as is the rest of the app.
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Unnecessary Download
This should have been a purchase code to an added feature to the Smith Website and nothing more. It’s the interactive equivalent to a PDF “How to”. You have to connect Bluetooth, then the app gives you 2 features that are obvious and a bunch that won’t work year-to-year, since I use my snowboard helmet to 20x per year.
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Ruined Audio Quality and Removed Push to Talk
They basically tanked the app to push their new products. I wouldn’t recommend this company at all.
I used the app for a couple years now skiing with the fam and could use push to talk while playing my tunes with solid quality. However, seems they got rid of both.
You can no longer use push to talk and when you join a party it ruins your audio quality for your music playback.
I used the app for a couple years now skiing with the fam and could use push to talk while playing my tunes with solid quality. However, seems they got rid of both.
You can no longer use push to talk and when you join a party it ruins your audio quality for your music playback.
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Not usable
Got the Aleck 006 last season and didn't have a chance to use them. Have been trying to get it set up for a few days now and it's like the app is unresponsive. Maybe my Aleck device is bad but it doesn't pair, on the rare times it has paired, the buttons on the 006 don't seem to have any effect on what's happening. Also, seems like this app doesn't get much use or reviews so I'm wondering if it's even still being updated or if any fixes will ever come
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App is terrible
I want the app to announce who is calling me when there is an incoming call. The app only offers the incoming phone number which can be an unknown spammer. If the contact exists in my contacts, announce the name of the contact.
Also, when I am putting my gear on in our locker room, the network is not reachable. Demanding the app login before connecting to my Aleck 006’s doesn’t work for me or my fellow skiers. Maybe you could cache my login and not force a reconnect to use your headset.
Also, when I am putting my gear on in our locker room, the network is not reachable. Demanding the app login before connecting to my Aleck 006’s doesn’t work for me or my fellow skiers. Maybe you could cache my login and not force a reconnect to use your headset.
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