Alero Financial User Reviews

Name: Alero Financial
Rating: 4.8 (1328 reviews)

Alero Financial

Corporate America Family Credit Union

💼 Business

💰 Finance

What users say

Summarized from real user reviews of Alero Financial. Based on 1.3K reviews and a 4.8/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

🚀Easy to use
🚀Convenient mobile banking
🚀Great customer service
🚀Reliable and dependable
🚀Smooth mobile deposit process
🚀Excellent mobile app

Negative things

🐛Slow transfers
🐛Inconsistent mobile deposit functionality
🐛Frequent login issues
🐛Outdated app design
🐛Buggy and crash-prone
🐛Complicated navigation

Top reviews

Most Recent Highest Rated Lowest Rated

Logged out

I used to have no issues until they switched to Alero. I’ve since been logged out and unable to change my password.

Sage4872

a month ago

Been down for hours

The app has been down for hours now for “scheduled maintenance”. How long does this take?!

Jagrhryrhrh

4 months ago

Respect and cared about

They are respectful and caring about their members. They provide financial support and financial literacy.

Lisa51!

7 months ago

Mobile app

Great - awesome customer service

shortyttt

10 months ago

Loyal

Thanks for honoring your customers who bank with you.

Worldwidesoul

a year ago

Slow transfer

Transfers use to be instant
Now they are not. It takes a while for updated account information. Not cool at all.

Highitsnikki

a year ago

CAFCU is the BEST!!!

Since getting my car loan they CAFCU there’s been no looking back. I do all my banking with CAFCU now. I have since closed all my accounts at WF after 25 years. Should have done it a long time ago!

BOLT UP!!! FTRBC

a year ago

Quick and Easy to Use

The CAFCU mobile app has been very user friendly since I have begun using it. Everything is displayed in one place for all of your mobile banking needs. Highly recommended!

Jayhawk847

2 years ago

Cafcu

I love CAFCU customer service at Burbank Illinois location I have my loans there and they are always very friendly and helping me out when I need low rates and a trusted financial resource to count on

N?@

2 years ago

Response from developer

Thank you for the kind words! We are so grateful for your membership and are happy to hear that you’ve had a positive experience with our Burbank branch. We love being a financial resource for our members!

Exceptional service

They really care about their members. They are compassionate to our needs. Love this credit union.

young2128

2 years ago

Easy Banking

Very easy to use.

dbcarrington

2 years ago

Response from developer

Thank you for this feedback! We appreciate your membership.

Dependable

No matter where i am the app is available. If there’s a small emergency i can transfer funds. Or if there is a problem i can reach someone in a hurry.

Scorpio stargazer

2 years ago

Response from developer

We are so happy and honored to provide an app that is always there for you! Thank you for the kind words and for your membership!

LOVE CAFCU!

Super easy app and very convenient!

mmcgee00

2 years ago

Response from developer

Thank you for this feedback! Glad to hear you are enjoying the app. We appreciate your membership.

Banking easy

The mobile app has made my banking management easier!

jesssssss10

2 years ago

Response from developer

Thank you for sharing this feedback! We appreciate your membership.

Good App

App works well, fast, no issues!

Ginger boy 123

2 years ago

Response from developer

We’re glad to hear that your experience with the CAFCU app has been positive! Thank you for sharing your feedback.

Great credit union and employees

Employees help with anything you need, ghamin sat down with me and help me look over my account and understand it. Violet will help you fill out withdrawal slips or any of the other type of slips. As soon as you walk into the door they ask how your doing and if you need anything. Over all a great credit union!

billybob@12349

2 years ago

Response from developer

We are so happy to hear about your positive experiences with CAFCU. Thank you for sharing this feedback. We appreciate your membership.

Landscape option

It would be great if the app had the ability to orient to landscape. When I’m on my iPad and it’s attached to the keyboard horizontally, the app doesn’t flip the orientation to a landscape presentation, which means I either have to disconnect it from the base or try to read and do things sideways.

Thanks for your consideration.

Sheez6

3 years ago

Response from developer

Thank you for bringing this to our attention! We are always looking at ways to improve our app, which includes how it is viewed on a tablet. We will look into this!

They need better service!

The new upgrade deleted my credentials and now my login info is invalid! I keep calling the company but no one ever answers, I keep leaving voicemails and emails and all they keep saying is to call but when I do no one answers!! I am now 3-4 months behind on payments!

Evelyn

3 years ago

Response from developer

Evelyn, we are so sorry to hear about your struggles accessing your accounts through our mobile app. Please reach out us at questions @ cafcu.org with your contact information so we can have a specific Member Center specialist reach out during our normal business hours (7 a.m. to 7 p.m. CST Monday through Friday). We appreciate your patience as we continue to improve the mobile banking experience for our members.

Horrible

The app is absolutely horrible. The contact us button doesn't work. I can't cancel a transfer on the app or desktop. I keep getting notifications to sign up for e-statemens...but I have been signed up for years on e statements. Nobody has contacted me back about my dispute so there are just multiple transfers for hundreds/thousands of dollars that I didn't do that I HAVE YET TO DISCUSS!!!!!!!!

My money back 33

3 years ago

Response from developer

We are very sorry to hear about your frustration and appreciate you reaching out. We would like to get in touch with you and talk through your experience with our digital banking app. Please reach out us at questions @ cafcu.org with your contact information so we can have a Member Center specialist get in touch during our normal business hours (7 a.m. to 7 p.m. CST Monday through Friday). Thank you for your membership.

Touch ID?

At least highlight on your new login page whatever you are now doing with Touch ID. I have forgiven CAFCU for years for making passwords requirements so tough that they have to be written down. It is -by far- less secure and such a nuisance to rely on a password to complex to remember. touchID solves the problem. Hated being in a rush today to make an emergency transfer and see that I could not use Touch ID. And not have my password nearby. Passwords need to be something we can remember.

2Ellie03

3 years ago

Response from developer

Hi Ellie. Thank you for sharing your experience with us. We do make biometric login options available. Please log into the app on your mobile device and go to More > Settings > Biometrics to enable biometric ID when you log in. If you need help getting started in the new app, visit our upgrade landing page at cafcu.org/upgrade. We appreciate your membership.