Bad response to customers problem
In the matter of fact, there’s no other platform offering good educational shows for Muslim children. But, so many problems with Ali Huda app.
1. It’s not easy to resolve issues in the app, no quick fix such as signing in problems, can’t change password even from the website, subscribing keeps ending up in failure
2. the most recent thing is my email is not recognised even though they keep charging for subscription through the same email.
3. Trying to reach out to fix problem, but no one responds, and why does it have to be through Facebook messenger? I have to install another app just to talk about my problem
I just can’t believe how bad they manage customer related issues. Please fix it.
1. It’s not easy to resolve issues in the app, no quick fix such as signing in problems, can’t change password even from the website, subscribing keeps ending up in failure
2. the most recent thing is my email is not recognised even though they keep charging for subscription through the same email.
3. Trying to reach out to fix problem, but no one responds, and why does it have to be through Facebook messenger? I have to install another app just to talk about my problem
I just can’t believe how bad they manage customer related issues. Please fix it.
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Ali Huda
Great app to learn my daughter likes it but I cannot play the episodes on chrome cast please make it useable on chrome cast.
It’s weird to get charged every month but received no service at all.
I have monthly subscription charge that I pay through iTunes but can’t access any service. It’s unfair and unsustainable. I have tried to contact owners to find out how I can get the service that I paid for but was unable to receive any answer what so ever. Now I am prepared to contact Apple to get my all payment returned since I got no service at all.
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Paid but can’t access content
Please help you have no support options at all. We like your content, we paid but can’t access it. Every time I login it says please subscribe, when I try to subscribe it tells us you are already subscribed and gives an error. There is no email or phone number for support. Your web site is preventing us from submitting a support ticket. Please help
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Merci ! Thank you !
Un grand merci de mettre à notre disposition un tel contenue de qualité pour nos enfants . Personnellement je trouve une grande difficulté à trouver des vidéos qui véhiculent les valeurs de l’islam , agréables à regarder et qui peuvent capter l’attention de ma fille .
Merci encore une fois , je vous souhaite une belle continuité et la baraka dans ce que vous faites .
Merci encore une fois , je vous souhaite une belle continuité et la baraka dans ce que vous faites .
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