PLEASE UPDATE APP
YOU NEED TO UPDATE APP ON IOS17. It is very buggy.
Poor !
Constantly having “Connection Failed” when trying to connect on my
Phone -
no customer service ?
Not user friendly
Phone -
no customer service ?
Not user friendly
Failed
This app has now completely failed. Does not connect and continuously reports a failed connection. I have tried over internal and external IP and both connections fail. I have tested the ports and the data and RTSP ports are declared open over external IP but closed over internal IP. The router still shows port forwarding as defined in the set up instructions. I am now searching for a replacement DVR from HIK.
Show more
UPDATE NEEDED !!
Now my Alien app only works when I’m on WiFi !
If I’m on 4G or 5G it don’t work ! Contacted my network provider & they said it needs a fresh update for the app !
Please update app !
If I’m on 4G or 5G it don’t work ! Contacted my network provider & they said it needs a fresh update for the app !
Please update app !
Cannot access the cameras via the app when not in the building
This app is pointless. I cannot access my cameras via the app unless I am in the same premises. How do I fix this? The app will not connect to WiFi. It says generate and give a scan code but doesn’t do anything else!
Connection failure
Very dissatisfied and disappointed. After spending masses of money for cctv system that only worked correctly for 3 years. This being an updated version to my old 1. No customer support from the company unless paying £49 + vat for half an hour time. Said to get into with installer who has stopped using them. A waste of a lot of money shall not update system with Alien
Show more
Terrible and cheap
The DVR product and the app is cheap and unreliable.
The app interface and the DVR interface is not intuitive and difficult to navigate.
The app performs poorly and will require constant refreshing and sometimes reconfiguration to get a camera view, despite having 500Mb fibre broadband.
I've had the DVR product for less than 2 years and the cheap Seagate hard drive failed and I had to replace the drive (Western Digital) myself at my own cost because the manufacturer/supplier would not support my request for replacement under warranty.
The app interface and the DVR interface is not intuitive and difficult to navigate.
The app performs poorly and will require constant refreshing and sometimes reconfiguration to get a camera view, despite having 500Mb fibre broadband.
I've had the DVR product for less than 2 years and the cheap Seagate hard drive failed and I had to replace the drive (Western Digital) myself at my own cost because the manufacturer/supplier would not support my request for replacement under warranty.
Show more
Poor
Had the system for years. It’s ok. Thought I’d download the app and try to view remotely unfortunately I failed my engineering degree so can’t make head nor tail out of it.
Good when it works
Been ok for awhile. Remote viewing always subject to my I.P. Changing (Sky!) but now can’t view remote due to error code 44. No idea what’s changed but it’s frustrating that I can use my system as I wish to
Crap!
No live view but I can see playback; stupid useless rubbish! I’ve tried everything! It just doesn’t work?
App doesn’t work
App doesn’t work with the latest ios update. Please fix asap, or we will be returning the cameras and whole system as it has been nothing but trouble anyway.
Not working on iOS 13.2
App is not working with iOS 13.2. Error displayed is failed to connect.
No longer loads iOS 13.2.
Latest Apple iOS stops this app even loading by now. So cannot use it if you update
No longer supports IOS 13.3
Cannot open app in the new IOS13 update.
Not compatible with ios 13
I thought this app and have used it for a long time with my CCTV equipment and have never had any problems until the iOS 13 update. Since the update the app will no longer open!!
Could anyone tell me if there is going to be an app update that will allow it to run on the new iOS
Could anyone tell me if there is going to be an app update that will allow it to run on the new iOS
alien dvr
far too complicated, never had it working properly on mobile. think oynx is far better.
Really unreliable
I’ve lost count of the number of times our installer has had to come out to fix a failed connection on all the cameras. Each time he resets everything and it’s fine for a while but then bang. Either the app does an update and stops working or it just stops for no reason. We can even be in the same Wi-fi but it says connection failed
When it works it is great but it’s just too unreliable.
When it works it is great but it’s just too unreliable.
Show more
Not working on EE
Does not work Remotely on EE network
Poor Support
I recently downloaded this app on both iPhone & iPad and noticed that footage can only be fast forwarded at X4 speed on the iPhone (very slow & painful) and bizarrely there is no option at all on the iPad version to fast forward footage during playback. I have tried contacting alien’s technical support regarding this but their website is just as bad!
Robert, There is no issue with broadband as the footage plays fine it’s more the apps that are the problem. It would be nice to have the option of fast forwarding on IPad & more fast forward speeds like x8,x16 on phone app
Robert, There is no issue with broadband as the footage plays fine it’s more the apps that are the problem. It would be nice to have the option of fast forwarding on IPad & more fast forward speeds like x8,x16 on phone app
Show more
Unreliable
I am always having to reboot my system or delete and download the app as the cameras are not showing on my phone. I’m not sure if it is my system or the app. Most likely the app. Please sort!
